Manager, Business Architecture Resume
SUMMARY
- Ambitious, solution driven guru that creates strategic alliances with organization leaders to systematically as well as effectively align with and support key business initiatives.
- Diplomatic attitude and approach in communicating with executives and other team members, providing guidance, mentorship, and assistance with appropriate actions to resolve issues.
- Motivated and self - assured business professional with proven expertise in critical thinking, servant leadership, and mentoring.
- Flexible and highly adaptable with proven ability to handle high volume of workload while maintaining stringent deadlines in place by the department and company needs.
- Strong analytical skills, coupled with energetic demeanor and enthusiastic dedication to providing consistent top-quality work, production, and performance.
- Ability to effectively multi-task and self-manage to ensure business needs are consistently achieved.
- Poised and competent with demonstrated ability to perform and provide valuable feedback within a team environment.
- Builds and retains high performance teams by hiring, developing, mentoring, and motivating skilled professionals.
TECHNICAL SKILLS
Technical Skills: Expert skill at effectively and sensitively interacting with all management levels; Networking skills with external entities; Data management expertise; Knowledge of relational databases and Salesforce; Proficient with Microsoft Word, Excel, PowerPoint, WAN/LAN, Unix/Windows, NAS/SAN, IT Securities, Telecom, APP Deployment. Call Tools, Asana, Basecamp, Microsoft Project, Goldmine, and other repository tools.
Work Environments: Agile, Scrum, fast paced, high pressure, group and silo work environments. Certified Scrum Master
Project Management Office: Scope of Work, PMI & PMP Framework, Jira, Multi-Phase and Sequential Lifecycles, Feasibility study.
PROFESSIONAL EXPERIENCE
Confidential
Manager, Business Architecture
Responsibilities:
- Create architectural blueprints for business initiatives to ensure consistency across markets and products, track progress to move from legacy to future state platforms
- Defining the architecture roadmap and deployment plan, working to ensure that risk processes and platforms are moving in right direction.
- Ability to consolidate and correlate disconnected business needs, processes and articulate their collective relevance through analysis
- Demonstrate a solid understanding of the business process, drivers for change and recommend the right solution
- Maintain the inventory and knowledge base on business processes, business capabilities and technical components along with other architectural artefacts e.g. data architecture, application architecture
- Manage solution cadence by interacting with partners (Risk, AET, Marketing) to identify needs, opportunities, and gaps, and solve problems
- Brainstorming and negotiating effectively with various stakeholders to continuously come up with best design
- Collaborate and develop relationships with delivery teams and other Enterprise technology teams by partnering, sharing and leveraging best practices and solutions
- Work collectively with team collaborating on process improvement strategies
- Consistently able to work both independently and in a team environment, with the vision and Divergent thinking for how to scale capabilities.
- Responsible for timely workload and deliverable deadlines, and aid in fellow team members to do the same
Confidential
Business Analyst Consultant / Product Owner
Responsibilities:
- Understand customer needs and drive for clarity through thoughtful requirements gathering and documentation.
- Facilitate Backlog Refinement Meetings, while assisting in Sprint Planning, Pointing, and Commitment sessions.
- I work closely with Project Sponsor/Client to translate MVP and needs to other LOB.
- Active part of daily working sessions after daily Stand Up.
- Partner with Scrum Master and other team members to ensure we are working through tasks while utilizing Jira software to stay on task.
- Acts as liaison between client and IT to help ensure best practices are followed.
- Directs and serves as a mentor to less experienced staff.
- Partner with System Analyst in the creation, preparation, and execution of test plans & test scripts for both front-end and back-end processes.
- Understand the various data sources and have become a Subject Matter Expert (SME).
- Partner with the SMEs and IT to ensure all relevant documentation and Acceptance Criteria is written.
- Coordinate and facilitate meetings to review/discuss availability and change requests and customer impacting issues.
- Ensure compliance with the organization's policies and technology standards.
- Act as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
- Provide technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
- Work with user groups to provide training, resolve questions, assess user needs, and recommend changes. Preparing specifications for system changes.
- Develop systems test plan components and Acceptance Criteria.
- Act as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
Confidential
Operations Manager
Responsibilities:
- Ensures proper planning, staffing, and direction of the operational functions of the division
- Reviews all operations performance daily to ensure optimal production is reached
- Manages and supervises production staff
- Ensures proficient training, staff development, and effective employee relation/recognition is achieved for all operational personnel
- Maintains and develops pertinent operational statistics, financial management information, and results reporting
- Responsible for ramp-up drives/goals for the call center
- Data Analysis, highlighting and enhancing Key Performance Indicators (KPIs) - Productivity Management
- Meets targets on overall business level & ensuring desired Service Level Agreements are met with optimum quality & service
- Develop and deploy motivational/incentive schemes
- Review various reports and statistical data generated for the program and work out suitable action plans to effect continuous improvement
- Authorize and coordinate changes in staffing schedules through the Operations Support team
- Participate in client conference calls, client meetings etc. regarding all operational aspects of the designated client program
- Adhere to the Seven Dimensions of Applied Behavior Analysis to holistically grow, adhere to, and achieve company objectives while reaching the milestones desired
Confidential
Senior Business Analyst/Project Manager
Responsibilities:
- Negotiate contracts, prepare bids, risk assessments, review progress reports, and compile data for tracking and trending for future growth to prepare company for purchasing.
- Facilitate, coordinate, and assist with Sprint Planning, Backlog Refinement, writing User Stories, Pointing, Committing, and burn-downs on all B2C projects.
- Deliver projects on time by collaborating and integrating all involved LOB’s and keeping lines of communication open and timely.
- Predictive analytics - predict and recognize risks and provide a solution in a timely manner and communicate accordingly to executives and Client/Product Owners.
- Strategize as a liaison with sales, marketing, dispatch, and scheduling to align projects/jobs with teams to prioritize and gain alignment within departments, contractors, site managers, installers, billing, HOA’s, permitting, and materials.
- Data dissemination- deciphering and translating raw data with the use of Wireframes, Work Flows, Swim Lanes, Power Point and Excel for Execs, VP’s, Directors, Sales Reps, CAD designers, Foremen, Site Managers, City Officials, and many other LOB’s.
- I work closely with all vendors to ensure product delivery is timely and accurate.
- Development and Implementation of the Project/Sprint schedule, sequencing, & shop/field labor planning.
- Actively manage multiple projects: identify and track key metrics, set milestones and timelines, develop communication materials and allocate resources.
Confidential
Senior Business Analyst/Scrum Master
Responsibilities:
- Lead and manage the design, development and implementation of marketing and sales programs company-wide along with P&P for all brands while providing subject matter expertise to all owners and stake-holders.
- Co-Build and maintain all business process documentation while providing leadership to support change requests along with project implementations strategies.
- Acted as a Scrum Master routinely assess the operational process documentation and related controls for ongoing compliance while reviewing and managing program applications, records and databases to maintain consistency and up-to-date information.
- Conduct cost-benefit analysis to support the feasibility of all proposed solutions.
- Utilize, influence and drive change through elicitation techniques like brainstorming, requirement workshops, focus groups and others.
- Develop, drive and maintain project documentation, related timelines and progress reports for smaller business initiatives while providing feedback to directors to keep projects on task.
- Benchmark and compare our P&P to our competition and find ways to improve and evolve; continuously look for new technology and KPI improvements to reach company performance goals.
- Develop key strategies and guidelines that will define how and when campaigns are rolled out, marketed, and tracked.
- Establish and maintain strategic goals and financial objectives by preparing an annual forecast including market penetration, budget, expenses, and profit of products. Maintain budget levels by monitoring expenditures, analyzing variances, and initiating corrective action. Administer and report on the annual operating budget for the service department.
- Research and analyze current industry best practices and tools to implement for social media content, while upholding legal guidelines and communication strategies.
- Collaborate with team regarding external communications for dissemination across multiple outlets to include, Twitter, Facebook, Instagram, Snapchat, Pinterest and other internal and external avenues.
Confidential
Director of Operations/ Product Owner
Responsibilities:
- Participates in branding methods to proactively increase sales concepts while working closely with Sales and Marketing on customer life cycles.
- Working knowledge of web applications, responsive UI designs, websites, end user experience, enterprise content management, search and Ecommerce platform with the ability to bridge user experience and technology.
- Built and retained high performance teams by hiring, developing, mentoring, and motivating skilled professionals that fit the culture, vision, and direction of our brand.
- Participated and led company-wide retention programs to assist QA increase retention 20%, increasing ADPT, and lowering CPA.
- Develop and maintain Backlogs, User Stories, Workflows, Process flows, and Sprint Planning.
- Partner with Project Managers and I.T. as the Scrum Master to ensure all “go to market” strategies (MVP’s) are on task and ready for Sprint Release dates.
- Instrumental in designing and implementing successful tracking tools, leadership plans, metrics, and growth plans for various departments through the U.S.
- Cultivated process improvement plans for sales, product cycles and advance sales processes, while incorporating metrics to effectively score and rank departments and teams.
- Responsible for training managers and employees; planning, assigning, and directing work; and appraising performance Proactively developed management team members, identifying and mentoring future leaders.
- Analyzed team and call center results to identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets are met for each product line.
- Write Business Requirements and Facilitate all Scrum Team Stand ups, and Refinement sessions.