TECHNICAL SKILLS

• NetSuite (Cloud Base Application), TFS Defect Management, Rally (CA Technology), Software Asset Management (SAM)
• SAS, PC SAS, ISPF/TSO, DB2, IMS, Relational Databases, SYBASE, Oracle, SQL, SQR, UNIX, TOAD, Business Objects
• Sharepoint, MS Office (Power Point, Excel, Visio, etc.), Windows/NT, MS ACCESS, Visual Basic, PeopleSoft, Data Conversion/Warehouse
• Six Sigma Analysis, Project Management, ClearCase, ClearQuest, Test Director, SDLC, MS InfoPath, JIRA, Visual Studio (VSTS)
• Project Management, Database Marketing, CRM, Agile and Waterfall Methodologies, QA, UAT, SKETCH, INVISION, BALSAMIQ.

PROFESSIONAL EXPERIENCE

Confidential, Irving, Texas

Business Systems Analyst

Responsibilities:

• Consolidate input from multiple channels to solidify detailed feature requirements through User Stories, Use cases and/or Functional Specifications
• Identify and document Product Backlog Items (PBI) to ensure developers maintain adequate workload for current and future agile sprints
• Convert large user stories into smaller, detailed user stories that developers, user experience, and quality assurance resources can digest
• Coordinate with development /Testing team to deliver enhancements and bug fixes
• Work with internal customers to understand issues and enhancement requests
• Assists with development and testing phases of projects as needed
• Negotiates project plans, time frames and trade - offs with Business Partners understanding the impacts to project
• Maintain up to date knowledge regarding mortgage industry and technology trends

Confidential, Addison, Texas

Business Analyst

Responsibilities:

• Responsible for the on-going maintenance and management of several key IT projects in online programs
• Create requirements documents for new features and updates to existing applications
• Work directly with development team to ensure requirements are well documented and clear
• Create and execute test cases and test scripts to ensure requirements have been met by changes
• Triage production support issues and develop backlog items for the development team if needed

Confidential, Richardson, Texas

Business Analyst

Responsibilities:

• Responsible for the complete Product Development Lifecycle for the Investment Analytics Portfolio products in an Agile/Scrum Methodology environment
• Brainstorm new products, transforming innovative thoughts into materialized user interface applications influencing multi-million to billion dollar client investment decisions
• Manage Joint Application Design (JAD) sessions gathering and distillation into clear concise business and technical requirements documentation, functional and technical design specifications and oversee the build of product, features, enhancements, releases and support issues through concept, design, development, testing, deployment and support
• Develop user stories, use cases, technical and functional work flows, and data diagrams, while constructing user interface (UI) designs
• Triage defects, trouble ticketing, identifying root cause of issues, and providing timely solutions
• Sustain web based applications, SAAS applications, and contribute to database design and process improvement initiatives
• Develop high-quality design documents within a scheduled timeframe
• Gather requirements from both internal and external subject matter experts
• Assist with identifying and solving design flaws and issues
• Organize, participate, and conduct internal product demonstrations
• Create and submit weekly status reports to management
• Build and maintain positive relationships with customers and internal team members
• Manage tasks to meet the assigned project timelines and milestones
• Participate in product testing and certification activities
• Perform statistical data analysis and build forecasting and optimization models

Confidential, North Richland Hills, Texas

Business Analyst

Responsibilities:

• Interface directly with internal Business clients, vendors, and customers to identify and document new IT system requirements including objectives, feature requirements, process flows, success metrics, and use cases.
• Manage projects of varying sizes by creating project charter, project plans, and resource allocations.
• Translate business requirements into application functionality. Evaluate technology selection options, define strategic value, gather estimates and get the project budget approved.
• Communicate with senior management and customers to ensure that programs align, projects are running smoothly, and program status is known. Educate users (internal and external) on how to use IT systems.
• Participate in functional and technical design process. Review estimates for work plan and resource plan. Assist in the development of project schedules.
• Conduct design reviews. Review the project against the work plan and documented requirements including implementation changes. Coordinate issue resolution. Participate in QA process.
• Verify successful integration of the project into the existing production site. Monitor continuing support and maintenance of the new application functionality.
• Participate in technical consultations, training, town hall meetings and various administrative functions. Interface directly with internal Business clients, vendors, and customers to identify and document new IT system requirements including objectives, feature requirements, process flows, success metrics, and use cases.
• Manage projects of varying sizes by creating project charter, project plans, and resource allocations.
• Translate business requirements into application functionality. Evaluate technology selection options, define strategic value, gather estimates and get the project budget approved.
• Communicate with senior management and customers to ensure that programs align, projects are running smoothly, and program status is known. Educate users (internal and external) on how to use IT systems.
• Participate in functional and technical design process. Review estimates for work plan and resource plan. Assist in the development of project schedules.
• Conduct design reviews. Review the project against the work plan and documented requirements including implementation changes. Coordinate issue resolution. Participate in QA process.
• Verify successful integration of the project into the existing production site. Monitor continuing support and maintenance of the new application functionality.
• Participate in technical consultations, training, town hall meetings and various administrative functions. Assist with implementing a new cloud based transactional application to replace a legacy mainframe debt modernize order to cash platform application; an order capture system providing improvement in claims processing, creating efficiencies throughout all work streams for day-to-day processing, while building the capability to seamlessly deploy one set of business functionality for both internal and external customers
• Interface directly with internal Business clients, vendors, and customers to identify and document new IT system requirements including objectives, feature requirements, process flows, success metrics, and Use Cases
• Mana Manage projects of varying sizes by creating project charter, project plans, and resource allocations
• Translate business requiret Translate business requirements into application functionality. Evaluate technology selection options, define strategic value, gather estimates and get the project budget approved.
• CC Communicate with senior management and customers to ensure programs align, projects are running smoothly, and program status is transparent. Educate and train internal/external users
• Parti Participate in functional and technical design process. Assisting with managing project schedule and milestones
• Or Develop test plan, organize and lead User Acceptance Testing (UAT), while tracking all testing results and working with IT Developers to triage and resolve reported defects expeditiously
• V Verify successful integration of the project into production environment, while monitoring, supporting and maintaining the new application and it’s functionality

Confidential, Dallas, Texas

Business Systems Analyst

Responsibilities:

• Guide and influence the adoption of change by actively promoting business processes automation and/or systems evolution/improvement in an Agile/Waterfall Methodology environment
• Establish and maintain credibility as subject matter expert with all project team members throughout the SDLC to ensure all stakeholder needs are appropriately met/addressed
• Diplomatically challenge existing processes and deliverables, define new or evolve processes and deliverables to improve efficiency and effectiveness of products and services provided to the business and the EPMO
• Demonstrate leadership and influence within EPMO and cross-functionally between the business and IT
• Responsible for positively motivating teams and instilling accountability for on-time completion of commitments
• Excellent presentations skills with the ability to clearly lead communication sessions with executives, managers, and project team members
• Excellent verbal and written communication skills, effectively communicate business expectations with team members and other stakeholders in a timely and clear fashion
• Effectively conduct meetings, user interviews and JADD sessions to identify and document requirements, analyze business needs and translate into meaningful system requirement specifications
• Proactively conduct research and analysis of business requirements, procedures, problems and available technologies to define systems solutions that increase work efficiency and effectiveness
• Consults with business, IT and third-party resources to identify and document requirements, owns/drive the definition of business needs to ensure project scope and goals are properly documented and aligned and managed against delivery expectations
• Proficiently assess and document tactical and strategic impact of business needs and cross-system impacts.
• Effectively document business, functional and system requirements in a clear and concise manner that will provide clear definition of required functionality for use by both business and technology personnel.
• Responsible for business test planning and test execution, coordinating QA and business testing efforts, accuracy of all test data captured to ensure integrity of reports
• Excellent customer management, negotiation, planning/organization and communication skills, instill a positive work ethic and foster/promote a cohesive and collaborative team environment while managing scope to meet needs of project as defined by pre-determined project timelines; knows when and how to escalate to ensure scope remains in alignment with Executive Sponsor vision

Confidential, Dallas, Texas

Business Analyst

Responsibilities:

• Applying SDLC (Waterfall) methodology and develop business requirements for internally and externally generated specifications/features from business needs provided by mortgage banking business to be interpret by mortgage banking technology
• Act as a mortgage banking technology critical resource to assist with risk analysis for companywide initiatives for regulatory compliance
• Collaborate with the data architecture team to develop current and future state business and data process flows based on user interface and user experience needs
• Act as a subject matter expert sme on mortgage banking data and processes working with other lines of organizational business to document functional requirements and break them down into clearer user stories (Use Cases) for the team to deliver as pertaining to mortgage banking
• Work with other lines of business within the organization to document system and user interface requirements, data requirements and report formats as it pertains to mortgage banking to align and become compliant with company expectations and definitions
• Aids mortgage banking technology team members with quality assurance, end-user documentation and software development as needed
• Demonstrate effective written and verbal communication skills with internal and external users
• Follow established documentation and project execution procedures, providing various levels of support as needed.
• Utilize TOAD, SQL, Visual Basic (MS Access), Excel to gather and analyze data and report findings to an acceptable level (granular or executive), and within acceptable timescales meeting aggressive deadlines for critical deliverables
• Supporting Legal/Mitigation line of business to the capacity of analysis and reporting as it pertains to mortgage banking
• User Acceptance Testing (UAT), while tracking all testing results and working with IT Developers to triage and resolve reported defects expeditiously