Lead Instructional Designer Resume
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SUMMARY
- Experienced instructional design and technical writing consultant for large, highly - complex ERP learning and process improvement initiatives tailored to unique customer and industry business requirements.
- Applies leading-edge project management, cognitive learning and development methodologies to create custom learning strategies, client-specific curriculum and instructional development materials, and appropriate delivery methods.
- Defines and creates role-based training strategies and materials for diverse and geographically separate populations. Analyzes, interprets, and translates complex business process and technical documentation into easy-to-understand training materials.
- Consummate leader and teacher with over three years’ adult education experience and 10 years’ technical training and consulting experience.
- Five years’ experience with large-scale, ERP design and implementation initiatives. Recognized by clients and colleagues alike as a “go-to” person.
PROFESSIONAL EXPERIENCE
Confidential
Lead Instructional Designer, PPM PS
Responsibilities:
- Implemented process and technology changes to improve the efficiency, effectiveness, and transparency of the capital program management organization.
- Implemented and ran daily scrum meetings to facilitate the communication of a global team.
- Designed the course curriculum for SAP Project and Portfolio Management (PPM) and SAP Project Systems (PS).
- Designed and implemented course outlines for instructor-led and computer-based training sessions.
- Helped client to understand and identify SAP roles for PPM and PS processes.
- Designed and created training materials for PPM and PS instructor-led (ILT) and computer-based (CBT) training courses, which included the design and development of PowerPoint decks for ILT; online courses using Captivate software; Work Instruction Videos using Captivate software; Work Instructions; Exercise Data Sheets and Guides; and Quick Reference Guides.
- Participated in system testing activities to ensure system changes were coordinated with the training organization.
Confidential
Technical Trainer
Responsibilities:
- Planned and delivered technical training of system changes for employees within the State of Missouri Department of Social Services.
Confidential
Technical Trainer/Instructional Designer/Project Manager
Responsibilities:
- Implemented work style and technology changes to improve the efficiency, effectiveness, communication, and collaboration of employees working within global communities.
- Managed the day-to-day activities of a rebranding project for Covestro (formerly Bayer Material Science), which included managing and tracking project metrics and metadata, creating new training templates and style guidelines, creating a SharePoint site with SuccessFactors LMS metadata to gather and track course information in preparation for SuccessFactors updates, managing a team of two other instructional designers, conducting whiteboard meetings, rebranding training materials, publishing to and managing content in SuccessFactors LMS, working with Subject Matter Experts to identify and make content updates / create new courses, managing project reporting, and chairing the Rebranding Steering Committee.
- Lead Instructional Designer for Calgon Carbon (CCC) SAP upgrade of the Plan to Produce (PTP) processes, which included development and management of the curriculum and technical training materials for the Production Planning (PP), Quality Management (QM), and Plant Maintenance (PM) modules. Development included use of uPerform to record and edit SAP transactions.
- Member of the Complexity Reduction team for Bayer Business and Technology Services (BBTS) Organization and Information (O&I) team.
- Defined SharePoint positioning and created a SharePoint business plan, policies and procedures for the global Bayer Business Services group while acting as the central US contact for all SharePoint related inquiries and issues.
- Updated BBTS and Bayer Corporation training materials to fit the needs of the Bayer Healthcare business.
- Developed a role-based SharePoint training curriculum as well as training materials, which included courses for the application and use of the Colligo Add-in and the Lotus Notes Move Agent; introductory overview courses, which included a SharePoint overview course, a SharePoint planning course for Owners and Site Collection Administrators, and an overview course for working with SharePoint Lists for Site Collection and Site Administrators.
- Created and managed PowerPoint 2010, Articulate Storyline 1 and 2, and Captivate 6.0 templates for the creation of online courseware.
- Developed a BBTS and Bayer Corporation technical on-boarding curriculum.
- Reviewed, customized, and created training materials in preparation for delivery to four separate and unique business groups within Bayer Corporation.
- Created and administrated SharePoint training sandboxes for use during training delivery and user practice following training.
- Delivered training for work style changes related to implementation of a Microsoft Personal Work Place (PWP).
- Created and delivered basic, use case, and technical training for Windows 7, MS Office 2010 (Excel, Word, PowerPoint, and Outlook), MS OneNote, MS Office Communicator 2007, MS Lync 2010 with CuciLync, Microsoft Live Meeting, SharePoint 2010 (including the creation and use of meeting workspaces), SharePoint My Site, and Lotus Connections.
- Point of contact for PWP hypercare following training completion.
- Managed trainers, logistics, scheduling, and training statistics for two of the four Bayer business groups during PWP training: Bayer Material Science and Bayer Corporation. Managed the logistics, scheduling and training statistics for the Pathway Medical sales group at MEDRAD, Inc.
- Created concept slide, Captivate 4 “PrintOutput,” and development interview templates for use in current and future development efforts.
- Developed a company-specific SAP HR curriculum, which included modules for Employee Self Service (ESS) and Manager Self Service (MSS).
- Developed an SAP Navigation and Overview course specific to the needs of Bayer Human Resource functions but customizable for use across business lines.
Confidential
Lead Technical Writer / Project Manager
Responsibilities:
- Improved performance of Client’s Supply Chain Management (SCM) organization through business process analysis and policy and procedure development and documentation in preparation for SAP upgrades.
- Created spreadsheets for project metric calculations and documentation catalog.
- Performed due diligence of project scope to calculate required work effort of project.
- Created document templates for policies, procedures, guidelines, and work instructions to ensure consistency, which included the use of Oracle’s User Productivity Kit (UPK).
- Documented Level 1 through Level 4 SAP policies/procedures, which included but was not limited to writing policies and procedures, creating work instructions, creating detailed swim-lane process flows, creating or updating forms and appendices, creating and maintaining a documentation numbering system, and creating and managing document approval workflows in MS SharePoint.
- Created training materials for SAP-driven Warehouse Inventory Management, an SAP-driven dashboard tool, and SAP Event Management (EM), Project System (PS), and associated web interfaces.
- Managed project activities including creation and maintenance of process flows, documentation standards and templates, and project scorecard, time management, and change management templates and reports.
- Member of the Procedure Optimization team responsible for reviewing, consolidating, and editing 300+ supply chain procedures to conform to new compliance and technical writing standards.
Confidential
SAP Test Scripter
Responsibilities:
- Prepared union site-specific time and attendance data for SAP Personnel Time Management (PT) and Payroll (PY) User Acceptance Testing (UAT). Provided expert instructional design and communication services in preparation of an SAP Employee Self-Service (ESS) and Manager Self-Service (MSS) Human Resource module implementation.
- Created in excess of 3,000 test case scenarios and required data for SAP PT and PY UAT.
- Reviewed and prepared timecard data for six union sites for upload into an SAP test environment.
- Reconciled timekeeping and payroll rules with timecard data to ensure that data was available for all possible scenarios.
- Reviewed and edited timekeeping and payroll rules to ensure all information was captured and documented in clear, concise language.
- Wrote training and communication materials for the Transforming Human Resources (THR) project, which included but was not limited to materials for the HR//direct Online self-service modules.
- Wrote, recorded and edited transaction scripts for generation of work instructions and online training for HR//direct Online ESS and MSS utilizing Adobe Captivate software.
Confidential
Instructional Designer
Responsibilities:
- Provided expert instructional design consulting services (curriculum design, content development, transaction scripting and recording, and training environment and SAP Solution Manager maintenance) for a large-scale, complex SAP implementation.
- Reviewed and scoped existing documentation to develop course materials for Order to Cash, Order Fulfillment courses for Warehouse, Product Supply and Transportation and IDoc training.
- Successfully developed course materials for role-based training for Order Fulfillment Warehouse, Product Supply and Transportation process overview and Order Fulfillment IDoc resolution training courses. This included identifying data for scripting and recording in excess of 20 transaction scripts utilizing uPerform software; working with process team members to identify and develop root cause analysis and resolution strategies for IDoc errors generated by four interfaces; and identifying data for and developing walk-through instructions for 20+ transactions and IDoc exercises. Preparation for training delivery included data identification and management of information in the quality and regression testing environments.
- Responsible for regular file structure creation / maintenance, administrative maintenance and review of Solution Manager documentation for assigned courses.
- Revised existing documentation and transaction scripts for general SAP GUI navigation instruction, and created new documentation and transaction scripts for internal and external portal navigation instruction.
- Reviewed and scoped existing documentation and configuration specifications for web order management to successfully develop training materials for customers and internal, which included scripting and recording transaction scripts utilizing uPerform software.
- Successfully created materials for Order to Cash, Order Fulfillment Allocations role-based training, which included revising and publishing 20+ transaction scripts utilizing uPerform.
- Created the course outlines and identified transaction scripts for Source to Pay external manufacturer courses for PO collaboration, material receiving, material movement, and navigation within the SNC tool.
- Successfully completed course development and training materials for External Manufacturing: Vendor Product Costing, which included completing material and vendor master data loads, configuration, and document creation within the interface training environment, and scripting and recording 15 transactions utilizing uPerform.
- Successfully completed course development and training materials for SNC Navigation for Business Partners, which included transaction scripting and recording utilizing uPerform as well as the corresponding data load and coordination of interface and portal access for end users within the training environment.
- Completed course materials and quick reference guides for External Manufacturing Portal ECC Navigation and SMI training courses, which included various ISD approaches to deliver role-based training to a varied audience that included Kraft plant, headquarters, finance, and supplier personnel.
- Curriculum Lead for Supplier Managed Inventory, which included curriculum and course development activities for training to be delivered to plant, headquarters, finance, technical, and supplier personnel; management of two Client IDs; and transaction script review, editing and final training sign-off.
- Successfully developed course materials for SNC navigation for Supplier Managed Inventory, which included training and quick reference materials; SMI for plant material requirements planners; SMI for headquarters material managers; SMI for external suppliers; SMI for master data administrators; SMI for plant receivers; and SMI for inventory control. Managed the activities of IDs developing course materials for SMI for procurement; SMI for accounts payable processors; and SMI for accounts payable master data.
- Worked with Client personnel to develop new delivery strategies for course materials that will not utilize a training environment as well as evaluating and implementing new e-learning strategies and tools.
- Responsible for the project management, transition planning and knowledge transfer of training information to new client instructional designers, which included development and delivery of training materials for transaction scripting, recording and editing using RWD uPerform software.
- Developed and nurtured strong, cross-functional teams for the analysis, development, testing, and delivery of all training materials.
Confidential
Instructional Designer
Responsibilities:
- Improved Client’s organizational performance through business process analysis and instructional design proficiency.
- Reviewed and scoped existing documentation to determine the scope of Level 3 and Level 4 documentation development.
- Observed and documented business processes for advanced Payment Processing and Compliance training manuals, which included capturing and editing screen shots using SnagIt software and totaled in excess of 600 pages.
- Developed training materials for and delivered lock-step training of ACT Premium for Workgroups 2007 (9.0) GUI and web applications, which included but was not limited to a PowerPoint presentation, Trainer’s Manual, quick reference guides, and exercises.