SUMMARY

• A thoughtful leader with over 20+ years of diverse IT experience in the area of business application analysis, design, development, implementation and project management.
• Led the implementation of various CRM projects (Salesforce, PeopleSoft, Vantive).
• In - depth understanding of project lifecycle, including all phases of system and software development.
• Good understanding of Agile project management tools JIRA, Version one.
• 7+ years of experience working on the Salesforce platform.
• Expertise in designing Sales and Service cloud solutions using Salesforce declarative configuration.
• Expertise in Salesforce platform tools Process Builder, Flow Builder, Approval Process, Validation rules, Reports and Dashboards, Data Loader.
• Good understanding of APEX, Triggers, Visualforce, SOQL, SOSL and Lightning Components.
• Experience maintaining Salesforce instance’s health, licenses, critical updates, storage usage and sandbox environments.
• Experience integrating Salesforce with third party applications using REST and SOAP API’s.
• Expertise in data integration tools (XL Connector, Data Loader, DBAmp).
• Expertise in Relational databases, SQL, Stored-Procedures and Triggers.
• Expertise in initiatives pertaining to team formation, user story development, solution definition, feature set development, systems integration, UAT, customer sign-off and production releases.
• Expertise gathering, analyzing business requirements and transforming them into technical solutions.
• Experience evaluating third party software vendors to meet the client needs.

AREAS OF EXPERTISE

• Agile Methodology / SCRUM.
• Functional and Technical Requirement documentation.
• Scope development and management.
• Use Cases, Data Flow Diagrams, ERD, Test Planning - Test Cases and Scenarios.
• Team building.
• Vendor Management / Proposals/ SOW.
• Problem Solving and Critical Thinking.
• Quick Learner and Adapt easily to new Processes/Technologies.
• Exceptional communication and presentation skills.

TECHNICAL SKILLS

Salesforce Platform: Process Builder, Flow Builder, Approval Process, SOQL, SOSL, Visualforce, APEX, Triggers, Data Security and Sharing rules, Lightning Components

CRM Functional: Sales Cloud, Service Cloud, Field Service, CPQ

Data Migration Tools: Data Loader, DBAmp, XL-Connector

PeopleSoft: People Tools 8.46/8.48

RDBMS: SQL-Server 2012, Oracle 10g

Web Technologies: HTML, DHTML, Java Script, JSP, XML, JSON

Web Services: REST and SOAP API

Tools: / Utilities: Postman, SOAP UI, Eclipse, Ant, Lucid Chart

Agile Project Management Tools: JIRA, Version One

Microsoft suite: Word, Excel, Power Point, Visio, Access, Outlook

PROFESSIONAL EXPERIENCE

Confidential

Sr. Salesforce Consultant

Responsibilities:

• Interact with stakeholders on requirements prioritization and updates on new feature set development.
• Breakdown requirements into user stories and track all change requests, enhancements and bugs in JIRA.
• Routine Salesforce administrative functions (Reports and Dashboards, Page layout changes, User admin, instance health, permission sets, sharing rules, Governors limits, Maintenance releases)
• Implemented and Integrated DocuSign with Salesforce.
• Integrated Salesforce with CDI vendor systems using REST API’s.
• Implemented policies and procedures to protect client information.
• Planned out the strategy to transition to Salesforce lightning.
• Led, designed and delivered a complex transformation from Pivotal CRM into Salesforce CRM.
• Complete ownership of the Roll-out strategy, Change Management and Project delivery.
• Establish best practices and coding standards to stay within Salesforce governors limits.
• Developed the data mapping and migration plan to move data from SQL-Server to Salesforce.
• Daily SCRUM with development team for status update, team building and address any issues.
• Developed documentation for all CDI IT applications and setup repository to maintain project documents.
• Developed the IT support process and established the IT change gear system to track and record all service requests.
• Build the offshore team for development of new features set.
• Daily SCRUM with development team for the status update, team building and address any issues.

Confidential, San Francisco, California

Senior Consultant

Responsibilities:

• Build and manage people soft and data migration development teams
• Provide technical direction for the design and development of business requirements.
• Development of user stories related to people soft changes in the client link application.
• Developed the data migration strategy to move Wachovia data into the client link application.

Environment: People Soft 8.9 CRM, People Tools 8.49, Oracle 10g, SOAP UI, XML Spy, and Version One

Confidential

Business System Analyst

Responsibilities:

• Conducted interviews, web sessions with remote business teams to gather requirements.
• Analyze business requirements and developed functional design documents (FDD).
• Coordinate with development team to make sure they understood the requirements and help developed technical design documents.
• Secure acceptance and approval of design from business and architect team.
• Weekly project status reporting.

Confidential

Senior Consultant

Responsibilities:

• Production support and enhancements to the client link (CRM) application.
• Developed the sign-off process and coding standards for the development team.
• Worked with cross functional teams to define the requirement and design for integrating referrals with call center application.
• Designed and developed the integration of Client Link with CHAMP (Call center application) to receive the referrals from different sources (CHAMP, ECPR) using the Integration Broker
• Enhanced the out of box Leads and Opportunity components to fit the requirement of private client services.
• Designed and developed inbound asynchronous messages to receive the data from external system (BUS) and update the CRM database
• Developed and usage of the application packages for common functions.

Environment: People Soft 8.8/8.9 CRM, People Tools 8.43/8.46, Oracle 10g

Confidential

Project Manager

Responsibilities:

• Define the offshore delivery process to support and coordinate with onsite team.
• Task allocation, reviews and assist team members to accomplish their tasks.
• Ensure effective communication between offshore and onsite team.
• Weekly project status reporting to on-site manager.
• Upgrade to people soft CRM 8.4 and People Tools 8.42
• Design and developed workflow for Case, Service, Quality and billing Object using people soft Workflow.
• Integrate iCare with the Entitlement application using people soft business interlinks to get the real time entitlement data.

Environment: People Soft 8.4 CRM, People Tools 8.43, Oracle 8.1.6 and Vantive 8.5.4

Confidential, Sunnyvale, California

Senior Consultant

Responsibilities:

• Implemented Vantive Employee Self Service Application (ESSA) for Confidential employees.
• Conversion of existing business functionality and application from WINNT/ SQL-Server to Unix / Oracle for Vantive customer service module.
• Customization and enhancements to the Vantive CS module to meet the client’s customer service needs.
• Integrate Vantive CS module with CTI application for automatically routing the customer phone call to the appropriate agent.
• Implemented Vantive Field Service Desktop to manage allocation, scheduling of service technician, service providers and resources to maximize the quality of field service operations.

Environment: Vantive 8.2.1, JSP 1.0, JDK 1.2.2, JRun build 157, IIS 4.0, SQL Server 6.5, Oracle 8.1.6