Salesforce Consultant/Administrator Resume

SUMMARY

Salesforce.com 4X certified Administrator/Business Analyst with 9 years of experience and as an owner of Salesforce environment and a primary Salesforce administrator, I have successfully integrated Marketing Cloud, NetSuite, Adobe Sign, Avalara, CPQ, TFS and various app exchanged installed, upgrade.
I have functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex processes and reporting requirements.

TECHNICAL SKILLS

Standard and Custom Objects fields button home page component page layout workflow and approvals process Builder validation rules
Formulas
Schema Builder
Visual WF
Security Controls inbound/outbound changeset
Salesforce Lightning. Salesforce security
Chatter mobile administration custom reports and Dashboards
Import Wizard
Data Loader
Domain Management
SSO
Social
Outlook integration and Various App Exchange
Integration with Marketing Cloud
NetSuite and CPQ

PROFESSIONAL EXPERIENCE

Salesforce Consultant/Administrator

Confidential - New York, NY

Responsibilities:

Experience leading client business through user story grooming, conducting solution demo for the business.
Analyzing and documenting current-state systems, processes, and environments to support project design of future-state/to-be systems, processes, and environment.
Interfacing directly with client stakeholders to gather functional and technical requirements, analyzing client requirements, and translating requirements into project designs to deliver solutions that fully meet client needs.
Stakeholder management: the ability to manage multiple stakeholders across the business to ensure the product vision is defined and supported.
Product knowledge: an ability to understand - ideally at an intricate level - the design, function and build of the product in order to set a vision of how to create, transform or improve it.
Negotiation (and communication): in order to reconcile business demand with development capacity to deliver a product that meets the needs of customers.
Collaborate with the scrum team to sign off requirements acceptance criteria and when requirements can be considered done (i.e. built, tested, demoed and ready for release)
Identified process boundaries and determined opportunities to automate processes and functions. Conducted activity-based analysis of business processes and made recommendations based on the findings.
Collaborated with Product Managers, Solution Architects, and development team on active projects to identify business requirements and define user stories for each sprint.
Create user stories with detailed acceptance criteria and handing it over to the offshore team after client approval.
Clarify any functional or design questions from the dev team in a timely manner and ensuring on-time completion of features.
Designing and delivering user manuals and training for solutions to ensure successful implementation, adoption, and maintenance in client environments.

Salesforce Administrator/Business Analyst

Confidential - Austin, TX

Responsibilities:

Worked as a solo administrator responsible for successfully designing, implementing and integrating various internal business needs into Salesforce.com, through effectively leveraging data and resources from various existing external and internal platforms.
Communicate and collaborate with internal technical teams and external business teams: sales; marketing; and customer service.
Customized salesforce.com to build a complex set of functionalities to support business processes for sales, marketing, service, operation, support, etc.
Designed, implemented, monitored, and governed Service Level Agreements (SLA's) as it relates to business stakeholders, customers, and executive leadership.
Ability to juggle multiple priorities simultaneously and take initiative. Act as the primary contact and provide viable options from the salesforce platform.
Work with cross-functional teams. Provide updates throughout the development cycle. Develop a training curriculum and deliver training sessions to the solutions end-users.

Salesforce Administrator Intern

Confidential - Abingdon, MD

Responsibilities:

Responsible for successfully designing, implementing and integrating various internal business needs into Salesforce.com, through effectively leveraging data and resources from various existing external and internal platforms.
Implemented best practices for analysis, design, and development on the Salesforce platform. Develop a training curriculum and deliver training sessions to the solutions end-users.

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