Data Analyst Resume Boston, MA - Hire IT People

OBJECTIVE

To find a challenging position where I can help the company overcome their biggest challenges while using my 6 years of business experience, creative digital media, and multitasking skills.
Combining these skills with my fast paced, deadline driven agency work ethic allowing me to create efficiencies and complete the work of 2 employees for the price of one and help make the company profitable.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Boston, MA

Data Analyst

Responsibilities:

Mined data to help provide insights into making Alexa work more efficiently
Participated and advised internal customer on correcting error trends based on conventions guidelines
Revamped workflow conventions to help standardize the workflow across languages for a global rollout
Expert in annotating the In - app skills with very little guidelines or expectations while working independently
Provided supplemental training and point of contact for all new associates trained in the In-App workflow
Provided coaching and answers to the new associates of the shopping team
Obtained GSR legend status for consistently delivering quality data over 95% week over week for the last 46 weeks through changing conventions and high service level agreements
Contributed to updates on conventions for the Sensitive Content Annotation
Communicated updates to convention to team members and improving quality within the SCA workflow
Identified a need for Communications training for shopping associates for the investigate queues

Confidential, Boston, MA

Marketing/Administrative Freelancer

Responsibilities:

Administered outstanding customer service to internal customers to resolve disputes via e-mail
Created pivot tables in Excel. Imported and re-formatted reports from one program into Excel.
Facilitate production and spending for all promotional materials put out through Marketing & Communications
Conducted conversations with survey participants over the phone using out of the box creative thinking
Developed post conversation report of the conversation, enhancing my written communication skills
Created media and segmentation campaign plans to achieve lead generation goals
Tracked response, click through, and acquisition rates and making adjustments to campaign as needed to meet campaign deadlines and goals
Managed and build relationships and expectations of internal client team through excellent customer service

Confidential, Boston, MA

Client Coordinator

Responsibilities:

Balanced, prioritized, and completed several different projects at once on schedule and budget
Assisted on the management and coordination for all aspects of non-media/production for PPC/SEM/SEO/Digital/mobile applications/TV/Radio advertising campaigns of 30+ national advertising clients
Investigated emergency situations and modified standard operating procedures and conventions for approval processes that didn’t exist before which became department standards while under tight deadlines
Escalated difficult vendor issues to management and Corporate Finance
Communicated and maintained strong relationships between all vendor contacts and internal customers to resolve conflicts while meeting quick deadlines
Revamped existing staffing invoicing requirements, processes, procedures, and policies. Transforming these processes produced a reduction in number of invoices aging over 90 days from well over 200 down to 11 in 8 months, a 95% improvement.
Gained experience and thrived in a very fast paced advertising agency environment