SUMMARY

• Hands on experience with Salesforce Administration and Customization, Data Validation, Customer Service, Development.
• 5 years of experience on Salesforce.com CRM Platform both as Administrator and Developer.
• Good knowledge on CPQ(Configure Price Quote) process. Involved and engaged in creating a quote for customers.
• Experienced in software development using Object Oriented Programming
• Expertise in SFDC Administrative tasks like creating Profiles, Roles, Users, Field Dependencies, Custom objects, Custom Tabs, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, security and sharing rules, Tasks and actions.
• Expertise in developing client - specific solutions on force.com platform using Controller, extensions, Apex, Triggers, Force.com IDE, Visual Force, S-Controls, SOQL & SOSL etc.
• Proficient in implementing business logic and batch process in backend using Stored Procedures and Functions.
• Developed and customized the customer and partner portal for the Salesforce.com platform.
• Good knowledge on Apex development in creating Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions
• Experience in managing Full sandbox, developer sandbox and Configuration-only sandbox.
• Excellent in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards as per the application requirements
• Good knowledge on both Service cloud and Sales Cloud.
• Have in depth Knowledge and understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Experience in Integration of Salesforce with in-house legacy ERP systems, using Apex Web services WSDL and outbound messaging.
• Excellent coordination, inter-personal and presentation skills gained through immense involvement with diversified business and technology groups.
• Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.
• A team player with a strong work ethic, a positive attitude and the ability to make the best use of individual resources.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Good ability to write technical documentation, conduct presentations and training.
• Strong understanding of business processes, excellent Communication and inter-personal skills with ability to work well in a dynamic team environment.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Triggers, Apex Classes/Controllers, SOSL,SOQL, Dashboards, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Case Management Automation, Visualforce Pages / Components, S Controls, Workflow & Approvals, Apex Web Services, AJAX, Analytic Snapshots

Languages: Cobol, JCL,CICS, Easy-thrive, Visualforce, Apex, Java, JavaScript, CSS

Tools: Apex Data loader, Web services APIs like SOAP, Force.com Excel Connector, Force.com Explorer, Eclipse IDE Plug-in, JIRA, Tableau, HP Quality Center, Force.com Platform(Sandbox)

Other Tools: Tivoli Workload Scheduler, File Manager, IBM Debug Tool, File-Aid, Endeavor

Database: VSAM,DB2

Environment: Mainframe

Operating Systems: Windows XP/Vista/7, MVS,Z/OS

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dashboards.
• Performed detailed analysis of technical and business requirements.
• Worked closely with business partners to realize the full capabilities of salesforce CRM.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for automating business logic.
• Created various Roles, Profiles, Page Layouts and Configured the permissions based on the hierarchy requirements of the organization.
• Resolved customer complaints and offered suggestions for improvements and enhancements.
• Designed Visual Force pages to add more flexibility and a rich look.
• Implemented Pick lists, lookups, Master detail relationships, Dependent Pick lists, validation and formula fields to the custom objects.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Performed Role Of Salesforce.Com, Design, Development, Administration And Operational Support.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Created Workflow rules and defined email alerts, related tasks and field updates.
• Developed Cascading Style Sheets (CSS) for creating effects in the Visual force pages.
• Responsible for setting up Filed Level Security.
• Developed business documents for Salesforce.com Custom objects.
• Developed several Custom Reports & Dashboards to better assist managers and report folder to provide report accessibility to appropriate personnel.
• Responsible for setting up login restrictions and resetting the user passwords
• Implemented Data Loader for loading the data.
• Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Environment: Saleforce.com CRM, Force.com platform, Chatter, Apex Classes, Visual Force Pages, Custom Objects, Custom Tabs, Controllers, Email Services, Workflow & Approvals, Security Controls, Reports, WSDL, Eclipse IDE, Windows,Data Loader

Confidential, Chicago

Salesforce Developer/Administrator

Responsibilities:

• Used the Email Services to get Inbound message from any email provider to the salesforce system
• Migrated the code using Change set and eclipse.
• Upon approval from the client on the prototype demonstrated, implemented the application.
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application.
• Debugging issues related to testing.
• Performed the roles of Salesforce Administrator and Developer in the organization.
• Developed the design document based on the Requirements to get approval from the business.
• Created Custom dashboards and reports.
• Created Apex trigger to Task once the Case is created and will be updated on the Home page of the case owner.
• Unit tested the application before delivering it to the Testing team.
• Troubleshooting issues related to testing
• Created User Manual for users using the system.
• Attended regular Calls with Client to check the progress of work and adaptability of users after the application is deployed
• Created Custom Visual force components and attributes to override some of the existing standard Visual force components
• Implemented other related features in the application.
• Created Custom objects, Workflows, Validation, and approvals to automate manual processes.
• Worked on various Standard Objects including Accounts, Reports, Contacts, Events, Tasks, Dashboards.
• Customized the application on Service cloud.
• Converted S-Controls into Visual Force page and JavaScript for the button and links.
• Used the sandbox for Development environment and deployed the code to the Production environment after testing
• Implemented groups in salesforce.com for the sales and support user groups based on the user requirements
• Used Data Loader for insert, update, upsert and bulk export or import of data from Sales force Objects. Used it to read, load and extract data from comma separated value (CSV) files
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com

Environment: Apex Language, Triggers, Visual force pages, Workflow, Apex Data Loader, Reports and Dashboards, Email Services, Approval Process, Security Settings in Service cloud

Confidential, Totowa NJ

Salesforce Developer/Administrator

Responsibilities:

• Worked as team member and performed the roles of Salesforce Developer/Admin in the organization.
• Interacted with Business Stakeholders to gather the requirements.
• Worked on creating the users and assigning the profiles, roles for different users .
• Designed, implemented the custom objects, Custom tabs, Page Layouts, Validation rules to meet the needs of the Application.
• Created Object and Field level security to hide the critical information on the profile users.
• Developed the application interface using Apex and Visual Force Pages.
• Created Workflow rules, time triggered tasks, defined related tasks, field updates, email alerts to implement the business logic.
• Designed and developed Apex Classes, Apex Triggers and Controller Classes for specific functional needs in the application.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Created Junction object to leverage the functionality of Many to Many relationship between two objects.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Responsible for managing Profiles, public groups, roles, Permission sets, queues, Sharing settings.
• Migrating data from CSV files to SFDC using data loader.
• Used SOSL and SOQL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Created Activity custom fields, custom relationships and event Page Layout according to the requirements.
• Designed and developed the Apex classes, Apex Triggers, Visual force pages, Custom Controllers, according to application needs.
• Implemented custom objects, custom tabs, object relationships, Page Layouts, Pick list fields and dependencies.
• Created users, public groups, roles and implemented role hierarchies, sharing rules permissions to provide shared access among different users.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Created different types of Reports (summary reports, pie charts, tabular reports and dashboards) and Report Folders for different user profiles.
• Created the object, record and field level security to hide the sensitive information of the application.
• Used SOSL and SOQL Queries within the Governor Limits for data manipulation needs of the application.
• Used Data Loader to load the data from CSV files into Salesforce.
• Created various test scenarios on Sandbox environment and also moved it between Sandboxes and Production environments to place final implementations.
• Provided Training Sessions and Presentations to the users about using the Application in Salesforce.com.

Environment: APEX, Force.com IDE, Import Wizard, Visual Force Pages, Java Script, Workflows and Approvals, Eclipse Force, Excel Connector, Data Loader.

Confidentia

Java Developer

Responsibilities:

• Interacted with Business users for analysis, requirements gathering and development.
• Involved in the analysis, design, and development and testing phases of Software Development Lifecycle (SDLC).
• Developed and implemented GUI functionality using JSP, JavaScript, CSS, and Servlets.
• Developed the web interfaces for system using JSP technology, which provides flexibility in page design.
• Involved in the defect tracking, fixing and enhancements
• Developed Action classes and Action Forms using Servlets and Struts APIs and MVC Design Pattern
• Involved in developing test cases, performing unit testing and debugging.
• Used Validation framework for client and business validations.
• Developed user documentation for all the application modules.
• Participated in code review
• Performed integration and system testing.
• Involved in packaging and deploying the components in Tomcat Server.

Environment: Java, JSP, JavaScript, CSS, Servlets, Tomcat Server

Confidential

Mainframe Developer

Responsibilities:

• Interacted with Business Stakeholders to gather the requirements.
• Involved in Analyzing, Designing, Developing & testing activities in Cobol,CICS,DB2
• Solved all abends related to the code and provides permanent fixes to stabilize the batch
• Working directly with client and other teams to meet the SLA’s..
• Escalation of issues within OPAS(incident tracking tool) as appropriate
• Involved in scheduling Jobs via TWS scheduler
• Involved in preparing the technical design documents and carrying out walkthrough meeting with the IT & Business managers.
• Worked as team member and performed the roles of Mainframe Developer in the organization.
• Involved in JCL job creation and maintenance
• Primary contact person for monitoring and system availability
• Documented and coordinated project activities for internal knowledge base
• Estimated work load to meet the deadlines
• Modified and tested COBOL and CICS programs and JCL codes per the requests of business departments.

Environment: Mainframe, VSAM,COBOL, JCL, CICS,DB2, File-Aid, Easy-trieve, Endevour, Tiwoli Workload Schedular, File Manager, IBM Debug Tool, MVS, Z/OS