SUMMARY

• Alerting, monitoring, small enhancements, bug fixes to ensure the stability and providing resolution for Production related issues.
• Experience with ITIL standards for Incident, Problem, Change, and Release Management.
• Budget planning, analysis, tracking, Project planning/management/implementation.
• Experience across multiple domains: Front office, trading platforms, FX, AML, Regulatory reporting, Data Governance, Cash Management, Equities.
• Hadoop Horton Works (HDP 2.6.4), nifi, Private Cloud, Axiom Controller View hands on expertise.
• Automation: ITRS Geneos, Robotic Process Automation (Automation Anywhere and Work Fusion)
• Web development, e - Commerce, and Mobile Banking, Data Warehousing and Enterprise data lakes.
• Customer needs analysis/support implementation of new application and enhancements. Wide-ranging experience in using different SDLC, Agile methodologies. Service Oriented Architectures (SOA) using TIBCO, Ab Initio, Web Services, WebSphere, AIX / UNIX/ Solaris and Windows OS.

PROFESSIONAL EXPERIENCE

Confidential

Environment: LINUX, Horton Works Hadoop (HDP 2.6.4), Attunity, Oracle 11g, MS SQL Server 2012, Windows 2012 VMs, Python 3.4, Tableau, QlikView, Elastic Search, Kibana, Netapp, Nifi, Streaming Architecture, Private Cloud (IaaS).

Responsibilities:

• Developed and lead a team of Reliability Engineers worked closely with, Quality, Product and Data Engineering teams as a Champion of SRE/ DevOps culture and practices. A 24X6 (onsite and offshore model).
• Lead initiatives to continuously refine build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. Created plans, collaborated with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives.
• Lead prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
• Successfully managed and implemented the initiatives to continuously refine the build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security.
• Service Now and JIRA hands on experience - implemented Enterprise policy, standards on Incident, Problem, Change and Release management processes.
• Lead prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
• Third party risk assessment and engagement - SOW, contracts, POC, POVs.
• Environment management: IST, UAT, PROD and DR. Build of these environments.
• Built the Regulatory Platform (AxiomSL) which included deployment, configuration, coordinating the development with Axiom vendor, user provisioning to the application users.
• Managed and implemented Data center migration project for all US applications from 165 Halsey to Ashburn Virginia data center.
• Engineering and supporting the GBM Data Platform and Enterprise Data Lake on Big Data / Hadoop platform (included cluster consolidations): 40 Nodes cluster. (Budget of 30 million USD implementation).
• Solving complex show stopper issues for LDAP/AD integration, Kerberos, Knox gateway setups.
• Champion ing a high performance environment and implementing a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
• Performance and capacity management, procurement of hardware.
• Establishing a health check of the overall Hadoop platform using Ambari, in-house scripts, Attunity Enterprise Manager dashboards etc.
• Writing HIVE, Beeline queries. Setting up connectivity with various upstreams and downstream applications.

Application Support Senior Manager

Confidential

Environment: J2EE, EJB, SWINGS, AJAX, MS SERVER 2008,Crystal Reports, Business Objects, Actuate, UNIX,AIX, Windows, HTTP, and Connect Direct 4.2.00, EDINT AS2, IBM MQ Series, i-Planet, Web Sphere ND and XD, TIBCO, RTView, AbInitio 3.2.1, Web Services, Oracle 10g, 11g, Golden Gate, Shareplex, ITRS, Microstrategy.

Responsibilities:

• Monitoring maturity (attained level-4 / level-6) using ITRS Geneos tool - automated manual tasks, built dashboards. Setting up alerts for 200+ Production & COB servers e.g. CPU, Memory, disk space, transactions and file level monitoring, e2e flows for transactional and complicated file flows and user authentications. Change, Release Management - automating manual deployments via uDeploy. Building a resiliency / High Availability (HA) model for Production & COB environments. Managing Incident & Problem Management for the all applications including franchise business critical applications. Well defined notifications templates around critical branches and SLA breaks.
• Comprehensive objective analysis using quality Service Now data
• Incremental progress in automating manual work performed by L1 and L2 resources.
• Email alert reduction initiative (reduced emails from 120k to 33k).
• Production Support and Developer access to Production was reduced by 50% - reduction in emergency access taken by Production Support teams.
• FORT Testing to perform resiliency testing of multiple components.
• Cost efficiency: Sr. Project Manager for achieving cost saves against the P795 frame maintenance charges, 1000+ LPARs in scope for migration.
• Partnering with Development, testing teams to implement Continuous Integration/Continuous Delivery (CI/CD) - DevOps, using tools Bit bucket, Sonarcube, TFS, TeamCity, Jenkins.
• Onboarding Big Data infrastructure and resource planning to support in Non-production and production environments.
• Developing and implementing a minimum operating standards (MOS) and minimum development standards (MDS) for the applications supported.
• Leading team of full time employees and managed services (offshore) and near shore and ensuring cross-trained resources and following the Global follow the sun-model using horizontalization and shift-left support models.
• Serves as the senior escalation point for all electronic banking and dataware housing related issues and coordinate their timely resolution. Liaison with, and updates progress to, projects steering board/senior management, development and maintaining management dashboard.
• Resource planning, time estimation, scheduling, cost estimation, budgets, quality control, risk management, project modeling, risk analysis, profitability analysis and team management.
• Handling recruitment of resources, managing consultancy input within the defined budget.
• Service Strategy, Service Transition, Service Operation, Service Delivery Management - ensuring Continuity of business, Capacity planning, Availability management, Strategic Planning, Fit-Gap Analysis, Service Level Agreements, Planning and scheduling, allocation of resources.
• Service Design Lead providing guidance upon the production/maintenance of information technology policies, architectures, and documents of the applications.
• Involved in setting up new customer connectivity on PROD (Connect: Direct), HTTP, HTTPS, AS2 (using EDIINT) and then perform end to end testing. Use of shell scripting to trigger jobs on UNIX environments.
• Payment Types: DFT, Batch Fund Transfer, Cheque, ACH/GIRO, Book Transfer, WorldLink, Payroll Cards, Obligatory Sale Payments, Fund transfers, SEPA, Faster Payments, Paybest, Direct Tax, ACH Credit, Indirect Tax.
• Responsible for monitoring and optimizing the performance of the database and offering assistance to developers in optimizing their applications, queries, etc.
• Plan growth and changes (capacity & scalability planning).
• Solving complex technical problems, assimilate information rapidly, and work under time constraints, automation of key Production Support activities, building utilities for transactions and file replays.
• Decommissioning the legacy application and migrating it to the new platforms.
• Project plan and execution of COB / Disaster Recovery Failovers -migration related to Datacenter migrations (from NYC to South West).
• Writing UNIX scripts, developing technology and business dashboards, autosys scheduling jobs.
• Designed, developed, implemented and tested the transition components for the different systems that need migration over a period of time - the In-sourcing projects, which is built using Ab Initio and TIBCO and the mobile & tablet integration project: front end built in Front Gap API on HTML5, CSS and Java script.
• Working closely with the Software Quality Program (SQP) Business Command Center (BCC) to ensure end-to-end payments tracking and escalating issues to Sr. Management if the issue is not resolved in stipulated time.
• Setting up HAWK Rules/alerts on TIBCO BW, EMS and TIBCO SERVERS for payments related failures.
• Managing the Risk & Controls portfolio for around 800+ resources.
• Strategizing a roadmap for Robotic Process Automation in Operations and Production Support areas.

Confidential

Environment: - Oracle 8.1.7, MS SQL SERVER, XML, Crystal Reports, VC++, ATL, MFC, DCOM, VB, ASP, JavaScript, HTML, Entrust, Safex, Compress, HTTP, Connect direct 4.2.00 Build 021, EDINT AS2, IBM MQ Series.

Responsibilities:

• Building EDI Maps: Developing complex EDI maps, the business logic written in metadata, using the Netik Interchange product.
• Developing SQL scripts to extract data from the eIW Datamart (Oracle) converting them to flat files and staging the data into MS SQL2000 database.
• Involved in Crystal Reports generation using Crystal Report (Developer Version) for the Audit Trail Requirements.
• Expertise in security/PKI concepts: Involved in designing/developing of application modules using Entrust (SMIME, Archive and PKCS#7), Safex, Compress, and EDIINT/AS2.
• Solid understanding of B2B - Electronic exchange/translation of data.
• Responsible for enhancement/development of UN/EDIFACT (PAYMUL, PAYMUL CRG, CONTROL, BANSTA, DEBMUL), ANSI X.12 (820, 831, 824, 997), SAP, IDOC, Statement (MT940, MT942), Custom formats (CP2E, CP2E Rejects, CP2E Accepts) maps using Netik Interchange tool.
• Expertise in connectivity mechanism: Involved in designing/developing of application modules using Https, FTP and Connect Direct, EDIINT AS2 connection.
• Played a major role in the design, implementation & testing of: Real time online connectivity between CitiDirect. CFS and FED, Lockbox and Electronic Banking systems, Online Interfaces to SWIFT
• Have good understanding of SCM level 5 processes.
• Release Manager - responsible for reviewing of all the release made by the team that includes the documents provided, processes followed proof of testing and CI’s comparison.