SUMMARY

• About 7 years of experience as an IT professional, strong at Object Oriented Analysis, Designing and Programming skills and 6 years as a Salesforce.com CRM and Force.com platform as Development and Administration, Implementation, Support and Configuration of Salesforce CRM based on Apex Language and Force.com Platform.
• Experience in all phases of Software Development Life Cycle ( SDLC ) which involves requirement gathering, requirement analysis, design, development, implementation& enhancement of projects in SalesForce .com and Java technologies.
• Experienced in different modules of Salesforce.com: Sales Cloud, App Cloud Application Integration, and Community Cloud.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Exposure to different types of software development life cycle methodologies including Agile methodology and have experience in using applications like JIRA.
• Strong knowledge in Salesforce Customization, Data validation, Sales, Marketing, Customer Service and support Administration.
• Worked on Force.com Web Services (SOAP, REST) to implement web services in the application for accessing data from different systems.
• Skilled in ETL techniques like Data cleaning, manipulation, transformation of huge datasets and report generation using SAS and Tableau.
• Knowledge of Object model of Contract Management and CPQ applications.
• Worked on Marketing Cloud by creating Campaigns standard objects.
• Worked on Salesforce.com Community implementation and customization.
• Implement the change management process suitable across all initiatives.
• Proficient in creating/modifying/troubleshooting APEX code, S - controls and Visual force pages.
• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.
• Experience building Visualforce Pages, Visualforce Custom Controllers/ Components, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Worked on Apttus CPQ (Configure Price Quote) tool, shopping cart.
• Knowledge of Object model of Contract Management and CPQ applications.
• Hands on experience implementing Security/Sharing rules, configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization
• Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Good Knowledge on Salesforce packages and Lightning experience.
• Involved in using Lightning, Process Builder and Workflows. Worked on customization of visual force to have Lightning Experience for desktop and mobile applications.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Experience in building reusable UI components and pages with Lightning component framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Expertise in design and development of multi-tiered web based applications using Java technologies like HTML5, DHTML, CSS3, JavaScript, JQUERY and J2EE.
• Hands on experience in writing batch classes, Schedule Apex, dynamic apex, single e-mail methods, mass e-mail methods, test classes, wrapper classes.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.
• Good understanding of SAAS, PAAS and IAAS cloud computing services .

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Apex Web Service, Visualforce Pages, Visualforce Component and Controllers, AJAX, Workflow & Approvals, Dashboards, Lightning component Framework, Aura UI Framework, Analytic Snapshots, Case Management Automation, Sandbox Refreshments, Deployments (Change sets), DX,lwc

Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, ANT Migration tool.

Langages: Apex, Java, J2EE, SOQL, SOSL.

Database: MS Access, Microsoft SQL Server, SQL, Oracle.

Operating System: Linux, Windows.

Web Technologies: HTML, XHTML, CSS, XML, JavaScript, PHP, JQuery.

IDE and Editors: Eclipse, My Eclipse and Force.com Eclipse IDE, Visual Studio Code.

PROFESSIONAL EXPERIENCE

Confidential, Lincoln Alabama

Sr. Salesforce Developer

Responsibilities:

• Develop customize solutions within the Salesforce platform to support critical business functions, meet project objectives and client requirements.
• Develop end-user requirements to design, develop, configure and administer SFDC including custom objects/fields, process builds, page layouts, workflow rules, and external tool integrations.
• Technical/Functional support for Salesforce Service Cloud including user administration, profiles and roles, and platform customization.
• Worked on Salesforce applications that includes Appointment scheduler and Workforce Management.
• Worked and Set up a Service Console for my Client’s Global HRMS.
• Worked on implementing a Custom Live chat application for the Global HRMS.
• Implemented a global lightning application which helps in booking appointments with the Global HRMS.
• Worked on Migrating the existing HRMS Case Management Model of single business calendar, to multi business calendar model to facilitate the client with a Global HRMS Application.
• Worked on implementing a Custom Appointment Scheduler Forecasting Application.
• Automated many manual processes like, auto Case Assignment, SLA Calculation and Notify the admins about the fast approaching SLA Cases etc.
• Configured Categories for the Case Management.
• Designed and developed other custom lightning components as per the requirements.
• Developed Reports and Dashboards using components and different report types.
• Perform basic Salesforce Administration tasks such as creating list views, reports, dashboards, fields, objects, workflow rules, email templates, formulas, and more.
• Created Validation Rules, Workflows and Approval Processes, Auto-Response Rules and Page layouts and Data import and export.
• Designed various HTML Email templates for Auto-Response to the customers.
• Handful experience in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Worked on designing, building, documentation, testing and deploying Salesforce applications predominantly on the Service Cloud.
• Worked on custom Salesforce custom application and enhance existing service cloud functionality and support upgrading to Lightning.
• Experience in creating Lightning Components and used Salesforce Lightning Design System ( SLDS ) to convert existing Visualforce pages to lightning components.
• Worked directly with HRIS team to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements sign-off.
• Involved in creating a user interface in Lightning using Aura components , for a user to enter details and submit in to Salesforce.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Provided support to perform activities related to both Salesforce Admin, Developer and Service Cloud.
• Supported User Acceptance testing and hypercare issues by trouble shooting, analyzing, and resolving issues/cases.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help service teams to be more efficient.
• Worked on Salesforce APIs/Integrations with other SaaS products (e.g. Workday), Browser Applications and Outlook/O365, and Telephony system (CTI) and Support deploying Salesforce APIs in the browser Applications.
• Track issues and risks, communicate status and escalate concerns to Project manager.
• Hands on experience with deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX and SOAP/REST Web service.
• Actively participate in daily standup team meetings and weekly status meetings.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, triggers, Visual Force, Workflow & Approvals, Agile, Lightning, Git Hub, Apttus CPQ, User stories, SOAP, Web services, Process Builder, Jitter bit, Custom Reports, Dashboards, Salesforce App exchange, Eclipse IDE, Oracle Database.

Confidential, Birmingham AL

Sr. Salesforce Developer /Administrator

Responsibilities:

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Developed Visualforce Pages, created Reports, Dashboards and Apex Classes.
• Provided technical walk-throughs to various stake holders (QA Team, UAT Team, etc.)
• Built custom user interfaces using Lightning components.
• Developed, Tested and Deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Worked on translating several Visual Force pages to lightning framework.
• Created and deployed Service Cloud console to manage the support process.
• Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed insert, delete, upset, and export operations on millions of records.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from a Trigger.
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Strong knowledge of Force.com platform technologies including Apex, Triggers, Visualforce, Workflows and Approvals, Integrations with end-to-end product development experience.
• Proficient in Data Migration Form Traditional Applications to Salesforce using Data LoaderUtility and Informatica on demand.
• Implemented change control from development sandboxes to production and across the development lifecycle.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided detail estimates of the level of effort associated to implement capabilities based on business requirements and solution design.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Involved working in the integrations components by consuming Restful APIs .
• Managed Apttus application, releases, and future upgrades.
• Involved in creating a user interface in Lightning using Aura components , for a user to enter details and submit in to Salesforce.
• Deployments’ using the change sets from one sandbox to other, refreshing the sandbox. Have done many data migration tasks using Data loader and ETL tools like Informatica.
• Hands on experience in Sales Cloud and Service Cloud functionalities.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Hands-on experience on Salesforce Lightning Inspector to debug the lightning components during the development process.
• Turned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Customized the entire salesforce.com applications to in corporate the business requirements, which involved creating Web Forms and processing the data in SFDC with the extensive usage of Web services API .
• Created various workflow rules, profiles and permission sets based on the organizational hierarchy requirements.
• Worked extensively on SOAP and REST API web service calls.
• Imported data from excel sheets in to Sales Cloud like Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Designed and developed UNIX shell scripts as part of the ETL process to automate the process of loading, pulling the data for testing ETL loads.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Data migration from SQL Server to Salesforce using Jitter bit tool.

Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Informatica, Deployments, Apttus, Lightning components, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in, AppExchange apps, SOAP and RESTAPI.

Confidential, Kansas city, MO

Salesforce Developer/Administrator

Responsibilities:

• Developed complex mappings and mapplets in Informatica to load the data using different transformations.
• Implemented Email-to-Case, Web-to-Case entry for entering customer’s cases in cases tab.
• Created the configuration workbook and development checklist and updated the same based on subsequent releases based on the organizational needs.
• Constant involvement in exploring apex change apps and using the apps wherever necessary. Used apps like Apttus CPQ, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc.
• Worked with various Sales Cloud modules in salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Implemented CPQ solution using Apttus CPQ & Contract Management for various customers in industries.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Performed new release evaluations with Business Owner and manages new functionally rollouts.
• Worked with Data Loader for loading the attachments into Salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Developed Analytics Cloud data using SAQL via Wave analytics to build own app to access and analyse analytic cloud data.
• Experience with Apttus CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Implemented in Pricing Configuration and Product Configuration into Apttus CPQ using Salesforce Principles.
• Worked on Sales Cloud and Service Cloud to process business logic in the organization.
• Created profiles, roles and sharing rules, page layouts, Email services, Custom objects, Relationships.
• Worked closely with sales team and reviewed the existing environment, gathered the requirements for new Salesforce implementation and documented the business and functional requirements.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Implemented picklists, dependent picklists, lookups, master detail relationship, validation and formula fields to the custom objects.
• Designed and developed Renewal Pricing, Ordering, Promotional discounts by using Apttus advanced pricing methodologies.
• Worked on Sales Cloud Global Deployment.
• Coordinated work assignments with Developers and Administrators throughout the product development life cycle.
• Configured security settings by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual sharing to implement Record-based sharing.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Created custom links using HTML S-control. Used HTML to maintain uniformity in Web pages.
• Tracked the status of requirements throughout the project life cycle, and redefining them as necessary communicating changes, enhancements and modifications to project managers, sponsors and other stakeholders.
• Created Profiles and Permission sets to give those Security controls and shared settings.
• Worked on VEEVA out of the box objects, Public Groups, Products catalog, CLM, iRep CRM application, VEEVA settings, VMOC’s Messages, Vmobile Home page components.
• Made new feature enhancements on Service cloud console view and developed some Visual force components.

Environment: Salesforce.com,CPQ, Customer Portal, Sales Cloud, Service Cloud, Informatica, Apex Language, Visual Force (Pages, Component & Controllers), Triggers, SOQL, SOSL, Workflow Approvals, CSS Style sheets, Custom Objects, HTML, WSDL, Security Controls, Page Layouts, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.