SUMMARY

• Expert Cloud and ITIL certified Business and Technology professional with over 20 years of key IT experience.
• Practiced in the successful development and management of business critical information systems, Cloud, AWS, Azure, ASP and telecommunications networks, Windows Server 2008R2, Windows Server 2012, Windows Server 2016, Exchange 2010, IIS & Apache Linux web servers, VMware, vSphere 5, Hyper - V 2012r2, VPNs, WLAN’s, Cisco L1 thru L3 devices, and high level data security.
• Possesses first-rate communication skills to collaborate on all business levels while effectively directing systems, processes, operating procedures, and documentation on-site and for remote locations.
• Highly personable and self-motivated professional with the versatility to work among diverse groups and handle complex problems effectively.

AREAS OF EXPERTISE

• Strategic / Tactical Planning
• Best Practices Implementation
• Risk Management
• Regulatory Compliance
• Business Intelligence - BI
• Business Development
• Network Security and Information Security
• Systems Integration
• Operations Management
• Cloud Architecture
• Project Planning, Execution, and Leadership
• Change Management and Analysis
• Billable Resource Management
• Disaster Recovery and Contingency
• Vendor Management

TECHNICAL SKILLS

• Windows Server 2000 - 2016, Microsoft SQL 2000-2008, Widows XP-Vista, Windows 10, Apache Linux, UNIX, VMware ESX 3.5-5.1, vSphere, IIS7, Citrix, Sharepoint, Microsoft Exchange 2003-2010, Blackberry Enterpriese Server, Microsoft Communications Server 2005, Microsoft Lync 2010, SCCM - System Center Configuration Manager, SCOM- System Center Operations Manager, Windows Hyper-V 2012,Windows Azure public and private cloud, AWS - Amazon Web Services, blob Storage, EC2, Office 365, Tableau, ESRI Business Intelligence, chef and puppet automation platforms, SolarWinds, Network Management, HP OpenView, n-able, Kasaya, Sniffer Technologies, DNS, Sonicwall, PIX, ASA, Checkpoint firewalls, Internet Technologies, Dell, IBM, HP.
• Routers (Cisco 7500, 7000, 5300, 400, 3000, 2600, 2500, Switches (6500, 5000, 3750, 3500, 2900), Firewalls (PIX 525, 520, 515,506; ASA 5510), VPN concentrator 3000 series, Routing Protocol (BGP, OSPF, EIGRP, IGRP, RIP, IS-IS, NLSP), Routed Protocol (TCP/IP, IPX/SPX), Cisco Call Manager, and Cisco WireLess AP 1242
• Microsoft Certified Systems Engineer - 2003, Cisco Certified WLAN Design and Support Expert - 2003, Cisco Certified Network Professional - 2002, Cisco Certified Design Professional - 2002, Certified Network Engineer - 2004, CCIE Written Exam - Passed 2004, Security+ 2012, Hybrid Cloud Specialist - 2014, ITIL Foundations - 2016, Microsoft Certified Solutions Engineer - Windows Server 2012 Private Cloud in progress.

PROFESSIONAL EXPERIENCE

Confidential - Boston, MA

Infrastructure Architect - Global Operations

Responsibilities:

• Lead Architect on a global initiative to migrate 60% of all VMware Windows 2008-2012R2 servers located in US, Europe, and Asia Pacific datacenters to Azure. This includes planning, design, and implementation of a global EA Subscription, IaaS infrastructure, and charge back models with the assistance of Microsoft Consulting Services. This project ran approx 3 years.
• Worked with colleagues and vendors in Europe to ensure the cloud security was in accordance of all applicable European Union Data Protection Regulation laws.
• Architect, provision, and support cloud services on both AWS and Azure platforms in support of various key business units. This includes PaaS, IaaS, and SaaS based on business need.
• Oversee, monitor, support, and maintain both core and distributed infrastructure services worldwide as part of the BCG Global Infrastructure Operations Team.
• Manage, support, and guarantee the day-to-day operations and service delivery of 2,100+ Windows 2003-2016 Servers, applications, and services to over 15,000 employees and business partners worldwide.
• Administration and support of a global Active Directory and DFS infrastructure.
• Provide backup support as needed of worldwide MPLS network with 83 foreign and domestic office locations.
• Implement major resource changes and storage group modifications to VMware ESX and Hyper-V virtual server infrastructures across 3 regional datacenters.
• Test, plan, and deploy system patches/updates to the various global, regional, or local offices via SCCM 2012 Platform.
• Maintain and support global SCOM monitoring platform as part of the Monitoring Team.
• Maintain and support the VMware VDI (Virtual Desktop) platform as part of the Virtual Analytics team.
• Personally responsible for creating global Windows Server 2012R2 datacenter and local office standard build. This also includes standard installation processes for both on-prem and cloud deployments.
• Build, test, and maintain automated provisioning processes utilizing Powershell, Chef and Puppet.
• Implement and enforce best practices in regards to information management and data security.
• Work closely with colleagues in Europe, and Asia regions as a coordinated global support team; and travel to those regions for coordinated team and vendor meetings as needed.
• Guarantee compliance and consistency regarding global standards, SLA’s, processes, and documentation.
• Coordinate IT resources for project rollouts and implement internal processes and methodologies which improve service delivery standards.
• Work closely with global vendors in negotiating and ensuring proper SLA agreements and adherence; and/or enforcement on contracts.
• Participate and drive regular service reviews, audits, and service improvements.
• Deliver effective and informative presentations, proposals, business cases, and POC results to the business units and executive leadership teams.
• Drive and expand standardization of global infrastructure services and operational processes as a member of the ITIL Change Management and Global Standards Committee.
• Lead and participate in global projects, ensuring solutions fulfill local business needs while remaining aligned with the global infrastructure strategy.

Confidential - Providence, RI

Sr. Technology Consultant/IT Manager

Responsibilities:

• Managed the day to day operations of the Cisco core network, including dual ASA 5510 firewalls, 3750, and 3560 switches; + Windows XP, Vista workstations in a Active Directory environment.
• Managed Helpdesk Call Center containing internal and externet client support resources available 24/7/365. Helpdesk service and support managed with Service Desk Plus.
• Designed and implemented a secure Cisco WLAN solution containing 12 Cisco AP1242 access points.
• Responsible for merger and consolidation of technology infrastructures of acquired mortgage companies.
• Deployed Manage Engine desktop management solution for IT asset tracking, security, updates, and remote administration of remote workstations and servers.
• Administered Exchange 2007 Enterprise environment consisting of approx 800+ internal and remote mailboxes. This also included the administration of front-end OWA-IIS servers.
• Effectively designed disaster recovery framework. The project included full implementation, testing, and documentation. Plan delivered a projected savings of $1million a day in downtime.
• Developed a Remote Citrix “Work at Home” mobile solution for remote loan officers to process loan applications securely from remote locations.
• Implemented an online webloan application for faster application engagement. This application was secured and hosted on Apache Linux servers.
• Administered SharePoint intranet containing helpdesk and loan officer customer support knowledgebase.
• Provided “hands on” network and server support of internal/external mission critical data systems. This included server installations, upgrades, software revisions, network equipment, network performance monitoring and fine tuning, incident response, and security.
• Preformed routine server and database maintenance on a weekly, monthly, and quarterly bases.
• Planned and implemented an effective Social Media business strategy to improve brand recognition and customer engagement.
• Developed and presented cost/benefit analysis, proposals and implementation plans to executive management.
• Actively researched new technologies which could bring added benefit or competitive advantage to the business.
• Facilitated and negotiated lease agreements for company equipment including servers, networking equipment, and printers.
• Implemented and maintained all voice and network operations and recovery procedures.
• Developed and maintained ITIL service delivery standards and data security policies at standards which ensured both state and federal compliances regarding the governance of personal data.
• Negotiated service contracts with external support providers.
• Recommended purchase of new hardware and software.

Confidential - Brockton, MA

Senior Internet Technology Consultant

Responsibilities:

• Responsible for designing and implementation of customers network infrastructure
• International support services including IP reassignments and classifications
• Help negotiate hardware, software, and circuit contracts for customers
• Redesign customers office copper and fiber cable plant for scalability
• Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional T1
• Install and configure Cisco routers and switches
• Design and configure VLAN and network performance metrics
• Implement Cisco IOS Firewall IDS using 2600 series routers
• Network Assessment and Documentation (including technical, operational, and economic assessment)
• Configure Cisco VPN 3000 Concentrator to allow VPN clients
• Implement CiscoSecure Access Control Server (ACS 3.0) for Tacacs+/ Radius
• Configure Pix to Pix, and Router to Router VPN
• Redistribution of routing protocols and internetworking configuration
• Network Migration from RIP to OSPF
• Build and maintain Visio documentations for Clients
• Successfully recover client systems from major hacker attacks and virus outbreaks.

Confidential - Boston, MA

Senior Technology Consultant

Responsibilities:

• Planning, design, and implementation of data, voice, security, and optimization services for clients.
• Re-engineering of SMB to enterprise business networks to meet client needs.
• Perform high level network analysis in an effort to pinpoint bottlenecks, and increase server and network performance.
• Evaluation of new network technology strategies and implementation recommendations.
• Perform process and business assessments on the effectiveness of IT in achieving the client business objectives.
• Provide emergency support services and disaster response to clients 24x7.
• Present white papers, briefings, and proposals to all levels of management.
• Maintain client support records, and 100% billing history.