Senior Director Software Engineering Resume Lehi, UT - Hire IT People

SUMMARY

Senior Technology Executive with notable success in directing the vision and execution of enterprise technology, application development, business transformation and operational strategy for diverse organizations.
Track record of achievement as a business and technology leader in restructuring operations and enhancing products to deliver profit and margin improvement while simultaneously driving organizational success.
Demonstrated background in strategic planning, aligning operational goals with technology initiatives and leading the design of product strategies to drive continuous growth results.

PROFESSIONAL EXPERIENCE

Confidential, Lehi, UT

Senior Director Software Engineering

Responsibilities:

Pitched and won multi - million dollar investment from C-suite to reinvigorate technology function to win enterprise deals. Developed and led strategy for porting functionality to Google Cloud Platform (GCP).
Grew team from 5 to 48 engineers based in US and Mexico responsible for application security, cloud infrastructure, automation development and product engineering for enterprise healthcare platform.
Introduced continuous integration/continuous delivery (CI/CD) process to ensure successful integration of technologies into new platform while also maintaining infrastructure and product services uptime of 99.99%.
Built partnerships with third-party vendors, negotiating terms for services, including SMS, email sending and GCP.
Established a positive working culture focused on performance, growth and accountability, which resulted in engineer attrition rate of 6%.
Innovated and implemented successful AI Chat platform for office FAQs and patient scheduling, which resulted in significant reduction of scheduling time and improved patient satisfaction.
Implemented standards for deep observability in code and infrastructure, enabling rapid identification and issue resolution. Drove the adoption of centralized logging, error reporting, central metrics, dashboards and tracing.
Migrated team from Java to GO for memory profile efficiencies, which reduced public cloud hosting costs.
Implemented Identity and Access Management (IAM) to maintain system security; adopted modern security protocol, identity federation and support of enterprise-level multi tenancy, which increased product security, flexibility and improved customer satisfaction.
Enhanced product stability and usability, which reduced support call rate by 25% and length by 40%.

Confidential

Senior Manager

Responsibilities:

Architected technical delivery platforms, consisting of infrastructure, shared datastores, message queues, delivery pipeline, DevOps tools and resources discovery, as wells core services and multi-tenant IAM.
Created a developer platform to allow EMC products to cloud-enable administrative interfaces for on-prem hardware products. Championed the launch of the first products within 5 months, as well as 3 additional products over 12 months, which were adopted across the division.
Negotiated with vendors/third-party partners to obtain solutions at favorable rates; reduced costs from $4M to $1M without impacting quality or volume of service.

Manager

Confidential

Responsibilities:

Led a billing-system migration initiative, establishing direction and gaining buy-in from senior leadership across the delivery team. Managed development of cloud-based billing solution supporting 1M+ accounts.
Spearheaded adoption of Agile software development practices, working with executive leadership across all business functions to ensure seamless adoption by leadership and resources.

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Senior Director Software Engineering Resume

Lehi, UT

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