SUMMARY

• Over 11 years of IT experience, in that 7+ years as Salesforce BSA/Advance Administrator and 3 years as Business Systems Analyst.
• Expertise in Sales cloud, Service Cloud and Communities Cloud.
• Expertise with Salesforce Out of the Box configuration (OOTB). Managed Salesforce Org with very large number of Salesforce users.
• Expertise in Salesforce Administrative tasks like creating Profiles, Roles, User management, Sharing rules, Security management, Page Layouts, OWD, Permission sets, Email Services, Web - to-Lead, Web-to-Case, Email-to-Case, Validation Rules, Approvals, Workflows, process builder, Assignment rules, Auto response rules, Escalation Rules, Reports and Dashboards.
• Experience in Salesforce Classic to lightning migration.
• Experience in Lightning configurations like Creating Apps, setup users, creating Lightning console, personalized navigation bar, creating reports and Dashboard.
• Experience in Apttus CPQ tasks like Product configuration, Price Rules, Constraint Rules, Categories, Price list, Quote Creation and few more complex pricings functionality using Workflow, APTTUS Approval Process.
• Good knowledge in SFDC Development Apex classes, Visual Force pages, Trigger, SOQL, SOSL.
• Implemented Live Agent and Omni channel in Service Cloud Console.
• Proficient in Data Migration from Siebel to Salesforce using Data Loader Utility.
• Proficient with Salesforce Data Model, Sharing Model and Security Model. Implemented complex business logic with Governor Limits and Salesforce best Practices.
• Experience in SSO and ConnectedApp configuration and implementation.
• Excellent inter-personal skills and communications.
• Self-motivated and ability to adapt quickly to challenges and changing business environments.
• Experience in Agile Methodology of Software Development Life Cycle (SDLC) and Scrum Methodology of software engineering processes.
• Good Knowledge on AWS, Jitter bit, JIRA and Jenkins.
• Proficient in documenting BRD and PPD (Process and Procedure Document).
• Experience in preparing Functional and Technical documents for project.
• Configuration Management and source code repository management using tools like GIT, SourceTree and Bitbucket.
• Releasing the developed code to different sandboxes and production by using Change sets, ANT and AutoRabit.

TECHNICAL SKILLS

Salesforce Technologies: Apex Class, VisualForce, Triggers, Sales Cloud, Service Cloud, Custom Controllers, Extensions, Record Types, Chatter, SOQL, OWD, Apex Data Loader, SOSL, Workflow, Approvals, Field updates, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Salesforce Communities, Reports, Dashboards, Security Controls, AppExchange, Sandbox, Rally, Apttus CPQ.

Sales Cloud: Contact Management, Auto response rules, Web to lead.

Service Cloud: Live Agent, Knowledge, Web to case, Email to case, Escalation Rules.

Data Migration Tools: Apex Data Loader, Force.com Migration Tool.

Force.com Tools: Eclipse, Force.com Intellij IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, ANT and AutoRabit

Programming Languages: Apex

Version Control Tools: Git, SourceTree and Bitbucket.

Web Technologies: HTML, XML.

Database: SQL, SOQL, DB2

Platform: Windows, MAC, Linux

Operating Systems: Red Hat Enterprise Linux 5.0/6.0, Windows 2007/2010/2012

MS Office / Other Tools: Microsoft Project, MS Visio / MS Word, Excel, Power Point, Outlook.

PROFESSIONAL EXPERIENCE

Confidential - Scottsdale, AZ

Sr. Salesforce Administrator

Responsibilities:

• Implemented Omni Channel to route the Cases to different types of queues (created based on skills).
• Setup users in Salesforce as well as in Omni channel with the respective skills.
• Working on a project to enhance the overall security of our application ( Confidential MyHR application).
• Setup a new DKIM key in Salesforce and worked with DNS team to add the CNAME and Alternate CNAME in the Confidential DNS server.
• Working on a project to introduce new features (fields and existing mapping) on Enhancement Request form by using Clicktools.
• Worked on a support ticket to resolve integration gaps between Web Methods and Salesforce.
• Implementing new functionality on Employee Central and HRDS webform by using Apex class and Visual force page.

Environment: Service Cloud, Agile Central, Apex Classes, Visualforce pages, Triggers, Workflow, Validation Rules, Email Services, Data Loader, Reports, Record types, Custom settings, Security Controls, ANT.

Confidential - Scottsdale, AZ

Sr. Salesforce Administrator

Responsibilities:

• Owned creation and maintenance of System Design Documents, Business Requirements Documents and maintenance of Kanban workflows using Atlassian Jira and Confluence.
• Consistently over deliver on team backlogs by prioritizing using Weight Shortest Job First (WSJF).
• Hold Program Increment Demos with the Executive Leadership Team for McKesson Technologies.
• Build Kanban Boards and lead Program Epic, Capability, Feature, and Story accessibility on Atlassian Jira and Confluence
• Working on enhancing and supporting the application.
• Performing Salesforce User Administration, create Page layouts, organize fields, validation rules and Automation using Process Builders.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created several workflows by defining rules, approval processes and related actions which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Managing ongoing support request and administrative needs of users.
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
• Experienced with DevOps process for releases components using Ant build and Bamboo.

Confidential - Scottsdale, AZ

Sr. Salesforce Administrator

Responsibilities:

• Working on salesforce standard and custom objects like Account, contact and Case.
• Integrated company web form to Case creation in salesforce by using REST web services.
• Working on Lightning migration project like creating Apps, Setup new users and configuring lightning features.
• Worked on data migration activities as a part CA project by using Data loader.
• Created Custom Formula Fields, Field Dependencies, Validation Rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Enhanced service cloud support with Email to Case, Call center, Web to Case to enter generated cases to Case Object. Managed case escalations to call center representatives.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Supporting Production support and solving the user raised cases on daily basis.
• Deployed the developed code from Sandbox to different other environments using Change Set and ANT.

Environment: Service Cloud, Agile Central, Apex Classes, Visualforce pages, Triggers, Workflow, Validation Rules, Email Services, Data Loader, Reports, Record types, Custom settings, Security Controls, ANT.

Confidential - Tempe, AZ

Salesforce Administrator

Responsibilities:

• Working on various salesforce standard and custom objects like Case, Reports and Dashboard.
• Prepared BRD documents, which includes objects, Fields, Data types and functional requirements on standard object Case and custom objects RMA, RMA Line Item, Defect and Right Answers Attached for Data Migration from Siebel to Salesforce.
• Prepared Technical documents which includes Apex classes, Visualforce pages, Workflow rules, Profiles, Page layouts, Approval processes, Validation rules, Standard and custom fields on standard object and custom objects.
• Implemented SSO configuration and integrated with OAuth providers like Right Answers (Knowledge Base Articles), Salesforce.
• Worked on Data Migration project from Siebel to Salesforce using Data Loader Utility
• Supporting Production support and solving the user raised cases on daily basis.
• Created Custom Formula Fields, Field Dependencies, Validation Rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Enhanced service cloud support with Email to Case, call center, Web to Case to enter generated cases to Case Object. Managed case escalations to call center representatives.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Used Process Builder to create complex processes and achieved automation with complex workflows.
• Used SOSL to construct text-based search queries and created SOQL queries to retrieve data from multiple related objects.
• Designed and implemented Salesforce.com applications using Agile/Scrum methodologies.

Environment: Salesforce.com platform, Service Cloud, Agile Central, Workflow, Validation Rules, Data Loader, Reports, Report Types, Record types, Custom settings, Email Services, Security Controls, TortoiseSVN, ANT.

Confidential - Phoenix, AZ

Salesforce Consultant

Responsibilities:

• Performed apex customizations in Sales cloud and features such as Lead Assignment rules, web to lead, Account, Contracts, Opportunities and Products management
• Worked closely with business partners and business users to identify technical requirements.
• Developed various custom objects, Tabs, buttons for various functional needs in the application.
• Worked with Configure Price Quote (APTTUS-CPQ) Product and Pricing, also understand configuration settings as they relate to business requirements, also good with standard Quote/Proposal creation process.
• Developed various visual force pages, Apex classes, apex triggers for various functional needs in the application.
• Worked on various defects, which was raised during SIT and UAT testing.
• Worked on High Level Design document, Solution Document in addition to Business Requirement Document and maintaining them in SharePoint.
• Updated component’s version numbers in deployment checklist in SVN.
• Releasing the developed code to different sandboxes and production by using ANT.

Environment: Salesforce.com platform, Sales Cloud, Apttus, Agile Central, Data Loader, Workflow, Validation Rules, Reports, Report Types, Record types, Custom settings, Tabs, Email Services, Security Controls, Tortoise SVN, ANT.