SUMMARY

• Requirement elicitation and gathering experience of BFSI systems.
• Strong client facing skills.
• Worked extensively throughout all phases of SDLC including but not limited to Requirement Analysis, Definition of requirements, Design, Coding, Testing, and maintenance.
• Extensively used majority techniques listed in BABOK.
• Excellent in preparing Business process diagrams using BPMN standards using Bizagi and Ms Visio.
• Excellent in current state data analysis of critical business entities using advanced features of MS EXCEL like Power Pivot, Pivot, tables, charts.
• Excellent in analyzing and documenting current state of business operations and processes using techniques like document analysis, business rules analysis and process modeling.
• Excellent in analyzing business rules and data conversion rules by using techniques like reverse engineering, data modeling, business rules analysis, business process modeling, interviews, requirement workshops, surveys questionnaire.
• Strong planning, organization, and time management skills with the ability to handle multiple projects
• Hands on experience of using tools for prototyping like FORE UI, Balasamiq mockups.
• Proficient with UML use cases diagrams.
• Extensive knowledge and hands - on experience of using Requirement Management tools like HP ALM, Microsoft TFS, JIRA, Testlink.org, IRise, OSRMT.
• Excellent in using Microsoft Visio, Bizagi modeler, Dia, SmartDraw, EDraw, web-based diagramming tools like Lucid-chart, Cacoo.
• Experience in developing and documenting Product Story maps, process models, workflows, business rules, solution diagrams and other key techniques and tools for effective capturing of product requirements and ensuring scalability of processes.
• Experience of working as a Process Analyst and Quality Coordinator.
• Experience in both waterfall and agile methodologies like Scrum.
• Skilled in handling quality signoffs for live software releases, conducting / facing internal / external quality & information security audits.
• Strong Relational database (SQL Server/Oracle) experience
• Credit of maintaining the Employee Self-service Portal including database back-ups, resolving employee queries, troubleshooting frequently occurring problems, co-ordinating with vendors during upgradation etc.
• Exceptional in Software quality assurance.
• Ability to read and understand object-oriented programming languages such as Visual Basic, C#, VB script, java script
• Experience in performing statistical analysis on datasets to determine trends and develop business understanding of commercial activity.
• Experience in designing data visualization, analysis, discovery, and presentation solutions via Power BI.
• Hands on experience in BI tools that is Tableau and Power BI.
• Hands on experience in performing statistical analysis through IBM SPSS tool.
• Excellent email etiquettes, telephonic communication, documentation of requirements and providing induction / quality assurance training to teams.
• Good problem-solving capabilities enjoy resolving business problems using latest technologies, innovative solutions that improve competitiveness, productivity and customer service.
• Strong analytical and design skills.
• Ability to prioritize tasks, manage time effectively, and handle multiple tasks at one time
• Highly articulate, demonstrating excellent relationship building, communication and interpersonal skills across all levels including management, employees and external agencies.
• Self-starter with strong work ethics.
• Deft in coordinating operational projects from inception to completion working with cross-cultural teams ensuring optimal utilization of resources leading to overall profitability.
• An enterprising leader with proven ability to motivate personnel towards achieving organizational objectives and adherence to industry’s best practices
• Excellent organization and time management skills; strong scheduling skills - Works cooperatively with other team members, strong interpersonal skills

AREAS OF EXPERTISE

• Requirement Elicitation
• Requirements Management,
• Data Analysis
• Statistical analysis
• UML
• Quality Assurance
• BPMN 2.0
• Test Management
• Defect Management
• Resource Management
• Current state analysis
• Future state design

TECHNICAL SKILLS

• Bizagi, Visio, Smart Draw
• HP ALM, Microsoft TFS, JIRA, OSRMT, IRise
• FOREUI, Serena prototype composer, MS Visio, MS Excel, MS PowerPoint
• TOAD, Microsoft SQL Server, Oracle, MS Access, MS Excel
• MS Word, MS Excel
• Power BI, Tableau, IBM SPSS

PROFESSIONAL EXPERIENCE

Technical Support Associate

Confidential

Responsibilities:

• Current state analysis, Requirements documents at various levels of the project.
• Responsible for understanding existing products and the system architecture along with analyzing clients’ business requirements and recommending solutions / suggestions to resolve business problems.
• Instrumental in preparing conceptual documents and presenting the same before team members like the current state analysis.
• Gap analysis of current and future state systems.
• Instrumental in preparing mockups and prototypes and presenting the same before legacy and future state development team members and clients.
• Instrumental in preparing detailed documents for the Development team post finalization of concept.
• Current state analysis including details at business activity level.
• Instrumental in working in close collaboration with Senior Managers to understand requirements and new ideas for the development of the product.
• Accountable for balancing technical and business issues while communicating them to both technical as well as business experts
• Instrumental in identifying / analysing gaps and documenting business opportunities / problem statements and solutions approach
• Key role in performing problem, opportunity and SWOT analysis ensuring all users / business requirements are understood, reviewed and approved at various levels in the Requirements Document.
• Experience of Oracle and SQL Server systems, including the ability to run queries and interpret results.
• Responsible for developing cost-effective solutions with value-added features and flexibility to meet current and future needs.
• Experience with UAT testing, including creating test plans and execution.

Confidential

Business data analyst intern

Responsibilities:

• Worked with data analysis team to gather real time data from wearables through Aware framework.
• Transformed Jason Script data into readable Excel or CSV format.
• Performed Data analysis on data through wearables and participants opioids cravings daily surveys.
• Performed statistical analysis of survey conducted through NSDUH via IBM SPSS.
• Prepared reports and charts with the help of Excel and Tableau as per requirements of analysis.

Confidential

Delivery Software Engineer

Responsibilities:

• Gather requirements by facilitating requirements gathering techniques using interviews, JAD, document analysis, requirements workshops, surveys, site visits, business process descriptions, scenarios, business analysis, task and workflow analysis.
• Played an active role in gathering, analyzing and writing Business Requirements. Worked with the business team to collect the business, reporting standards, security and service level requirements and documented them in Business Requirement Document (BRD)
• Analyzed and documented the scope of the requirements, created Vision document and recommended business priorities
• Conduct data analysis in support of applications and projects, including identifying and documenting business rules, data needs and data specifications.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Gap analysis of legacy and future state systems.
• Prepared “current state” documentation following BPMN standard notations.
• Conduct functional testing of new risk system components, systems integration testing, and user acceptance testing.
• Understand the functionality, prepared test Scenarios and test plan.
• Prepared Test cases, Test Data and monitored Test execution reports.
• Prepared SQL scripts to validate database data.
• Prepared process flow's using Visio to understand the existing business processes.
• Design End to End Test Scenarios from business knowledge which includes all the impacted interfaces by mapping Platform/Applications test cases.
• Prepared the traceability matrix.
• Validation of defects fixes. Involved in independent verification and validation testing.
• Communicating and Sending the Daily Status Reports to the clients & conducting Knowledge Sharing sessions.
• Worked with accounting stakeholders to elicit and develop solutions around standard accounting and G/L functionality.
• Worked with Operations staff in creating recommend solutions to meet the operational goals of a business.
• Worked with Operations and other UAT team members for creating artifacts creating test plans and execution
• Provided guidance and knowledge transfer to Quality Assurance team for the development of functional test plans and test scripts.
• Secured business approvals from stakeholders and maintained them in the repository with all artifacts.

Confidential

Delivery software engineer

Responsibilities:

• Performed Current state analysis and documentation, business interviews, requirements surveys, user stories.
• Worked on creating process models of Telecom Business Support Systems (BSS).
• Accumulated requirements from various end users through surveys, interviews and JAD sessions
• Worked on Requirements documentation, test case management, defect management
• Prepared technical documents including business requirement documents, functional specifications, data specifications, use cases, workflow analysis, and test cases for all analytical enhancements and new functionalities.
• Prepared the executed the complex SQL quires.
• Validated the back end data thru SQL Quires.
• Performed Execution and review of Test cases.
• Performed the regression testing on subsequent releases.
• Assisted the UAT team members and mentored the new team members.
• Performed end-to-end testing on pre-production.
• Reporting defects using ALM (Application Lifecycle Management) tool, validation of defects fixes.
• Defect reporting and Tracking, Regression testing.
• Validation of defects fixes. Involved in independent verification and validation testing.