SUMMARY

• My objective is to offer my own contribution to the productivity of the company and share my knowledge to achieve their objective. Looking for challenges in a progressive and team oriented culture.
• 12 years of CRM and BI consultant experience in the Information Technology industry.
• Expertise in Salesforce CRM, Salesforce.com and Force.com platform Administrator and Developer . CRM architecture, designing, Administration and deployment for 9 years relevant.
• Advanced knowledge of Salesforce application, data and infrastructure architecture.
• Proven design & architecture of large complex platforms on Salesforce.
• Experience maintaining user roles and profiles, configuring validation rules, workflow rules, formula fields, creating custom objects, setting permissions and enabling field level security in Salesforce.com.
• Understanding of Salesforce architecture and design across all systems.
• Applies design thinking to create amazing user experiences.
• Acquired extensive knowledge in Cloud, Sales cloud, service cloud, SAAS, etc…
• 5 years Salesforce.com experience as an Administrator and developer/configurator.
• Worked on Sales cloud and Service cloud
• Experience implementing and supporting custom objects, record types, pages, workflows, tabs and other components.
• Ability to effectively present information to both technical and non - technical audiences.
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
• Experience using tools like JIRA, BSM, HPSM, Remedy ticketing, Sitescope etc.
• Extensive knowledge in Salesforce deployments and data migration.
• Strong technical and analytical skills.
• Performs code reviews and design sessions with team members and technical management
• Knowledge in ETL tool, datawarehouse, Cognos BI and reporting tools.
• Able to handle multiple task and shifting priorities in a fast-paced team environment.
• Experienced with complete application development life-cycle including requirements gathering, analysis and design, coding, testing and deployment.
• Good Leader, quick learner with strong analytical and problem-solving aptitude.
• Excellent communication, project management skills.
• Ability to communicate, motivate, and organize projects among a broad spectrum of personnel throughout the network, frequently.
• Worked with Change Management team on giving training and meeting up end users to demonstrate changes in new release.
• Responsible for creating business requirements and system documentation, as well as contributing to end-user and project management documentation.
• Work hand in hand with multiple and diverse teams for project planning, develop and execution phase.
• Motivated team player with ability to lead the team and work independently as well.
• Take ownership for project issues and drive results for the project.

TECHNICAL SKILLS

SALESFORCE: Administrator / Developer / Analyst

CRM: Analyst/Administrator

SIEBEL CRM: Administrator

Databases: IBM DB2, Oracle, SQL Server

COGNOS BI: Developer

Unix/linux: Admin Support

Web Related: HTTP/Apache, SSH, FTP, SOAP UI

Tools: & Utilities: ETL, Datawarehouse

Domain Knowledge: Airlines, Retail, Travel, Bank, Loyalty Rewards, Sales and Marketing etc…

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Salesforce Developer / Administrator

Responsibilities:

• Day to day administration of Salesforce .com for Confidential client.
• Salesforce system administrator for a global org with 2800+ users
• Develop and modify system configuration based on User stories.
• Take care of support tickets and resolve user issues. Follow up with the user to understand if the issue is completely resolved.
• Maintain and develop new functionality within SFDC, including custom objects, custom fields, formulas, workflows, page layouts, validation rules, and analytics.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Translate business requirements and policies into technical specifications and implement changes Salesforce following full SDLC life cycle.
• Perform multiple data loads using data loader to test mass update scenario.
• Design, develop, and maintain complex workflows rules, validation rules and email alerts in salesforce.com.
• Participated in Configuration and Customization of Salesforce.com to fulfil the functional requirements of the organization.
• Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
• Handle business customers based in EMEA, APAC and AMER regions.
• Managed package customization and implementation experience.
• Manage and validate Salesforce Mobile configurations.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Research various internal requests to determine appropriate course of action and follow through to resolution.
• Provide KT to offshore team members on newly implemented functionalities.
• Schedule sessions with business leaders to understand the progress required in overall project model.
• Teamwork based on Agile/Scrum methodologies.

Confidential, Richardson, TX

Salesforce Developer / Administrator

Responsibilities:

• Day to day administration of Salesforce .com for CBRE client.
• Salesforce system administrator for a global org with 5000+ users
• Develop and modify system configuration based on User stories.
• Experience in enabling lightning components.
• Create flows and used process builder to invoke the flow to create custom picklist values.
• Create Process Builder to fulfill user requirements.
• Application Development Design and Development: Customize
• Maintain and develop new functionality within SFDC, including custom objects, custom fields, formulas, workflows, page layouts, validation rules, and analytics.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks.
• Salesforce.com lightning experience with lightning component build and redesign.
• Translate business requirements and policies into technical specifications and implement changes Salesforce following full SDLC life cycle.
• Perform multiple data loads using data loader to test mass update scenario.
• Design, develop, and maintain complex workflows rules, validation rules and email alerts in salesforce.com.
• Participated in Configuration and Customization of Salesforce.com to fulfil the functional requirements of the organization.
• Manage Salesforce security including roles, profiles, sharing rules, workflows and groups.
• Managed package customization and implementation experience.
• Manage and validate Salesforce Mobile configurations.
• Develop and deploy Apex classes, apex triggers and test classes.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Research various internal requests to determine appropriate course of action and follow through to resolution.
• Conduct “Whiteboard” sessions to define roadmap of implementations with key business and IT owners and lead meetings to derive key requirements and demonstrate potential solutions with SFDC
• Teamwork based on Agile/Scrum methodologies.

Confidential, Dallas, TX

Salesforce Developer / Administrator

Responsibilities:

• Day to day administration of Salesforce .com for BenefitMall client.
• Primary system administrator for the Salesforce.com environment with 1500+ users.
• Develop and modify Apex classes based on User stories.
• Develop batch jobs to schedule apex.
• Created Apex triggers to update the logic.
• Create custom fields and implemented Record-Level and Field-Level security .
• Create and enhance Case Assignment Rules as per client requirement.
• Create external ID and External lookup values in application.
• Modify Test classes to increase code coverage.
• Worked on Salesforce Classic to Salesforce Lightning migration.
• Schedule meetings with stakeholders for analyzing requirements.
• Translate business requirements and policies into technical specifications and implement changes Salesforce following full SDLC life cycle.
• Perform multiple data loads using data loader to test mass update scenario.
• Create Validation rules, Workflow rules, Email Alerts as per Client requirement.
• Participated in Configuration and Customization of Salesforce.com to fulfil the functional requirements of the organization.
• Managed service desk tickets and determine the underlying root cause of complex problems and issues.
• Teamwork based on Agile/Scrum methodologies.

Confidential, North Richland Hills, TX

Salesforce Administrator/ Implementation Consultant

Responsibilities:

• Salesforce Project implementation in Salesforce Lightning for HealthMarkets client.
• Data migrations and integrations performed from legacy systems to new Salesforce system.
• Configuration of Salesforce environment to map the client environment.
• Data modeling, extending the data model to include external objects.
• Create external ID and External lookup values in application.
• Designed Profiles , Roles and implemented Record-Level and Field-Level security and configured their sharing settings.
• Data mapping in Salesforce and created formulas for data integrity.
• Manage the technical delivery of integrations and data migration elements of a Salesforce.com implementation.
• Data fetch from SQL Server writing SQL queries.
• Scrub and modify raw data to Salesforce standards.
• Analyzing and comparing data between an Excel/CSV file with Salesforce data.
• Perform multiple data loads using data loader.
• Managed Auto response rules if customers approached beyond the business hours.
• Participated in Salesforce.com Application Setup activities and customized the apps to fulfil the functional requirements of the organization.
• Created Lookup Fields, Customized Dependent Picklists Formula Fields, Roll-up Summary Fields, Page Layouts and Record Types.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Email-to-Case entry and manual case entry.
• Automated tasks using Process builder, Workflows & Approval rules.
• Used the Force.com explorer to build and test SOQL and SOSL queries.
• Use workbench for SOQL and related activities.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Performed Business Analyst role for gathering requirements and preparing Design document.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.

Confidential, Plano, TX

Salesforce Administrator/ Developer

Responsibilities:

• Used Agile methodology for managing the projects.
• Deployments using inbound change sets and outbound change sets .
• Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity and storage management
• Created Custom objects to capture business processes and renamed Standard objects to reflect business nomenclature.
• Ensure data integrity within Salesforce.com as well as between Salesforce.com and internal systems.
• Knowledge of Javascripting, JQuery and developed scripts for client side validation.
• Demonstrated experience building custom Apex triggers, Visualforce pages, and workflows within Salesforce.
• Created Apps, Tabs, Page Layouts, and Record Types in order to provide users with interface to interact with Salesforce Data
• Created fields of various datatype including, Text, Number, Currency, Formula, Picklist, Multi-picklist, Date, Date/Time, Auto Number, etc.
• Experience maintaining user roles and profiles, configuring validation rules, workflow rules, formula fields, creating custom objects, setting permissions and enabling field level security in Salesforce.com
• Enabled Chatter to allow users to collaborate
• Created Lookup, Mater-Detail and Many-to-Many relationship to link business processes
• Automated repetitive business activities using various workflows which includes, Email Alert, Task creation, and Field Update
• Used Approval process to automate business processes where human verification of a business process is required.
• Aware of ITIL concepts like Incident and Problem Management.
• Experience in web based software, cloud platforms, and client/server technologies.
• Experience with ETL software, SSIS.
• Experience with data cleansing, data integration, building data migration automation scripts and conducting unit testing
• Loaded test data into Salesforce using Import wizard and Data loader