Technical Account Manager Resume

SUMMARY

A certified PMP, PMP - ACP, PRINCE2® and Scrum master with over 20+ years of progressive experience in managing and implementing enterprise systems, migrations and IT service management in Oil & Gas, Banking, Retail energy, Aviation and government regulatory domains with highly developed analytical and problem solving skills as well as an influential approach to clients, colleagues and management.
Now looking to make a significant contribution where extensive focus on technology, operations and process improvement would add value to the business.

AREAS OF EXPERTISE

Enterprise Software Implementation
Agile Methodologies, Scrum & Kanban Frameworks
Project Management PMP, PRINCE2®
Digital Transformation & Data Platform Implementation
Onshore, Offshore Models
Team Leadership and Development
Lean & Six Sigma Methodology
Azure Cloud Architecture and Implementation
Vendor Management
QA Automation & Test-Driven Development (TDD)

TECHNICAL SKILLS

Operating Systems: Windows, UNIX

Languages: C#, VB.NET

Databases: Oracle, MS SQL Server

Management/Office Tools: Microsoft Project, Microsoft Office

Cloud Computing Platforms: Microsoft SharePoint, JIRA, Trello, Microsoft Agile DevOps

Software Methodologies: SSAD, OOAD, Agile, Scrum, Kanban

Other Tools/Technologies: Agile Point BPM, Tableau/Power BI for Visualization, Azure Data Lake Factory, Azure Databricks, Xamarin, Angular, ReactJS, NodeJS

PROFESSIONAL EXPERIENCE

Technical Account Manager

Confidential

Responsibilities:

Liaison between client technical teams and Lixar technical teams.
Managing customer expectation and lead them to customer satisfaction.
Ensured all deliverables arrive in good order, on time, and fulfil customers’ requirements.
Evaluated initiatives in identifying growth opportunities.
Collaborate with internal teams to achieve sustainable growth.
Lead Digital Transformation and Data Platform implementations.

Scrum Master

Confidential

Responsibilities:

Leading Scrum teams and performing Scrum Ceremonies.
Facilitated User journey, framing, User story mapping sessions.
Reporting sprint status periodically as per agreed upon timelines with stakeholders.
Conducting and facilitating requirement gatherings, product backlogs and Integration checkpoints.
Acting as an Agile Coach for Confidential Digital Accelerator Program.

Projects Manager/Scrum Master

Confidential

Responsibilities:

Lead teams from Inception to Provisioning of projects into Azure Cloud environment.
Structed both Scrum and Kanban methodologies for Development and Sustainment teams.
Reported project status periodically as per agreed upon timelines upper management.
Conducted and facilitated workshops for requirement gatherings, product backlogs and Integration checkpoints.
Monitoring and Managing Project Scope, Budget, Risk and schedule effectively.
Managing resource allocations and forecast to support project schedules and initiatives.

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