SUMMARY

• A customer - focused Consultant with over a 6 of experience providing innovative and cost-effective business solutions using Microsoft Technologies.
• S killed in requirements documentation, design and development of business-critical applications across a wide variety of industries.
• Strengths include strong communication skills and proactive, long-term thinking for customer success.
• A professional with over 6 years of overall experience in Customer Relationship Management using Microsoft Dynamics CRM.
• Extensive 5 years of implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as in deployment and trouble shooting.
• Experience in use of web services and interacting with MS CRM database using web service methods.
• Experienced in developing of custom WCF web service, dialog-based plug-in, workflow and integrating custom web pages into CRM.
• Good knowledge of Web Development skills like HTML, XML, jQuery, JavaScript, and Visual Studio.
• Experienced in T-SQL in SQL Server 2008 with creating Tables, Stored Procedures, Views, Triggers and User Defined Functions (UDFs).
• Maintaining the Source code using Team Foundation Server (TFS) in a multi developer environment. Experience in solution management and deployment in Dynamics CRM.
• Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services.
• Proficiency in Administering CRM by performing tasks like, enabling/disabling users in Active Directory (AD) and CRM, creating Business Unit Structures, managing roles and field security profiles and monitoring asynchronous tasks and data import jobs in CRM.
• Experience in Full cycle implementations and up - gradations in Dynamics CRM 2011,2013,2015, 2016 and D365. Good experience in Software Development Lifecycle (SDLC) using various software development methodologies.
• Experience as a Microsoft Dynamics AX Consultant in implementing, configuring and customizing Microsoft Dynamics AX with 3 full life cycle implementations, analysis & production support. Proficiency in doing customization in Microsoft Dynamics CRM such as: Entity Customization, creating and managing Entity Relationships & Relationship Behavior, Form Customization, View Customization and Ribbon Customization using Ribbon Workbench.
• Hands on experience in SharePoint and Outlook integration with Dynamics CRM. Documentation of functional requirements and design of CRM based on business processes of the client organization.
• Experience in conducting Gap Analysis, User Acceptance Testing (UAT), SWOT analysis, Cost Benefit analysis, ROI Analysis, Data flow diagrams, Entity Relation diagrams, Developing Business Process Re-Engineering and Process Modeling using MS Visio.
• Committed to excellence, self-motivator, quick-learner, team-player, and a prudent developer with strong problem-solving, analytical skills and communication skills.
• Excellent Track record in CRM industry with Microsoft Dynamics CRM at application, industry and domain levels.
• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
• Experience in creating a custom MS Dynamics CRM solution, this also includes configuration, interfaces, forms, workflows.
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Having strong experience in all phases of Software Development Life Cycle (SDLC) including Business Requirements gathering, Design, Business process flows, Business process modeling, Analysis, and Documentation using Waterfall and Agile (Scrum) methodologies.

TECHNICAL SKILLS

Databases: Microsoft SQL Server 2008 R2/2012, Oracle 9i/10g, TOAD, MS-Access

CRM Technologies: Microsoft Dynamics CRM 2016/2015/2013/2011 , CRM Online TIBCO.

Reporting Tools: Excel, MS BI (SSRS, SSIS), PowerBI.

Document Management: MS SharePoint 2007, 2010, 2013.

Project Management Tools: MS Project, MS Visual Studio, TFS, Git, Crystal Tools.

Project Methodologies: Waterfall, UML, Agile Scrum.

O/S: Windows 2012/2008R2 Servers, XP, Vista.

Other Technologies: Azure, .NET, HTML, Angular JS, CSS, PHP, Java Script, JQuery, XML.

Other Tools: Microsoft Visual Studio 2008/2010/2012 , MS Dynamics CRM Toolkit, Directory, Exchange Server, SSRS, SharePoint, Outlook Client, Custom Workflows, MS Visio, MS Office, SharePoint Server2010/13.

PROFESSIONAL EXPERIENCE

Confidential - Detroit, MI

Sr Microsoft Dynamics CRM/365 Consultant

Responsibilities:

• Involved in analyzing the Business Process, Requirements gathering and Project Planning. Develop application solutions to meet client needs using the Microsoft Dynamic 365 customization Tool, Workflow tool and SDK.
• Configuring, customizing and providing technical support to corporate CRM systems. Creating plug-ins and workflows for integration. Integrated dynamics 365 with Microsoft Outlook.
• Develop interfaces and bridges using WCF SOAP/REST services between CRM 2016 and existing enterprise applications for accurate and secure data flow within the enterprise.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Discovered performance issue with plugins that run on every entity create, associate and disassociate and recommended registration for only the entities that need it.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development and Scribe.
• Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services
• Used MS Dynamics CRM Customization tools to customize system components such as Forms, Views, Entities, Attributes, Relationships, Ribbons and Entity Mappings. Customize Dynamics 365 Forms On-Load, On-Save, On-Change Status change events.
• The project employed an Agile methodology utilizing Azure DevOps to manage the development lifecycle. Delivery was based on Continuous Integration and Continuous Delivery (CI/CD) implemented using 2-week sprints.
• Involved on project-based directives for client CRM environments. Conducted autonomous analysis of client business processes, software systems and databases. Analyze large datasets of operational and business data from Azure DevOps in Power BI and Excel.
• Developed and did SharePoint Integration with Microsoft CRM to achieve specific client requirements.
• Worked on Premise, Upgrading CRM 2015 into CRM 2016 On Premise. Experience with DevOps custom CI/CD pipelines, Docker, Jenkins
• Upgraded Dynamics 365 ver8.3 to latest version Dynamics 365 ver9.0 and fixed lots of upgrade issues.
• Involved in Dynamics 365 data capture, integration, auditing, data mapping, importing data and creation of interfaces. Worked closely with Global Supply Chain Management to determine needs and develop strategies.
• Customized forms and views for new modules to be added to existing MS Dynamics 365 system. Also implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).
• Participate in Discovery analysis meetings with the Clients and Customer Service Representatives to Understand the Current Process that need to be integrated with Dynamics 365. Involve with Team to add users to Dynamics 365 and create Security Roles and assign those roles to Users Based on Access rights and Privileges.
• Implemented AWS deployments in the organization. Executed processes for designing and configuration of software solutions as per client requirements.
• Created a detailed project plan which includes tasks based on their priority. Provided CRM end client preparing for case and service managements for office staff. Assisted the group in essential testing and sending of the solution.
• Created several plug-ins and workflows for upgrading the system and maintaining data integrity for client and other entities. Also created Workflow based on requirements from Sales and Marketing department.
• Worked on Business logic coding, testing and UI Design. Extensively worked in the MVC design pattern with Razor engine for the better website performance.
• Built web pages that are more user-interactive using jQuery plug-in, JavaScript. Experience in working with Microsoft Azure cloud.
• Involved in design, development and support of charge code assignment using Microsoft Dynamics CRM 2013, SSRS, SQL server and SharePoint Server 2010.
• Used Azure DevOps to capture and document requirements. Translated requirements into epics, features, and user stories. Conducted training sessions for stakeholders to approve requirements in Azure DevOps.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities. Investigate problems, determine root causes and develop solutions for supply chain in order to identify performance gaps and implement steps to increase efficiency and productivity.

Confidential - Watertown, Massachusetts

Microsoft Dynamics CRM Consultant

Responsibilities:

• Upgraded the CRM system starting from Microsoft Dynamics CRM 2015 till Dynamics CRM 2016 and actively involved in each stage of upgrade process. Experience working in the full life cycle implementation of CRM to my client.
• Responsibilities varies from Requirement gathering, analysis, investigation and project planning and Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
• Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements. Created a detailed project plan which includes tasks based on their priority.
• Configure the Dynamics CRM application to meet the client’s requirements using the dynamics CRM customization tool, workflow tool or SDK.
• Used TFS (Team Foundation Server) to Maintain version control of code during solution import & export. Suggested updates and methods relevant to system architecture components and changes through research.
• Created and validated Views, User Controls, Models, View Models and Controllers using MVC5 Framework with Razor Syntax and Used jQuery for Client-Side Scripting.
• Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery and AJAX controls. Also Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
• Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and afterward stacked the information into goal tables by performing various types of changes utilizing SCRIBE/DTS packages.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamics CRM to support the enhancements and published the customizations into the system.
• Created custom dashboard, make custom Ribbon button and configured sitemap utilizing Pragma toolkit. Suggested several security policies on different entities in the system to manage and execute proper access controls.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Handled full life cycle implementations on Dynamics Ax 2012 R3 for Trade and Logistics modules.
• Implemented Microsoft Dynamics AX 2012 Enterprise Resource Planning (ERP) systems requirements to meet organizational needs.
• Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
• Created Dashboards, Views, Reports, charts and all the security roles and users accordingly in the system based on roles. Customized Dashboards based on the custom reports, charts and performed unit testing including both automated and manual testing.
• Worked with CRM features like New Security Features, Enhanced Business Rules, Hierarchy Visualization.
• Customized insurance solutions nationwide to both businesses and individuals involved Marketing campaign, sales automation and a strong Customer Support (case management) for their insurance claims business. Currently they have a legacy claim processing system, the idea is to automate this in CRM system and migrate all the data into the new system.
• Plan and conduct projects, analyses, and studies to optimize the efficiency of supply management systems.

Confidential - Herndon, Virginia

Microsoft Dynamics CRM Consultant

Responsibilities:

• Assisting in evaluating business processes and requirements and performed feasibility studies on client's business requirement for implementation.
• Designing systems, modules, gathered requirements, and created business flowcharts to transform business requirements into technical specifications.
• Hands-on, end-to-end SDLC experience and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM.
• Development of various CRM-related scripts and utilities. Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.Creating SSRS reports for sales and financial data using joins and pivot tables.
• Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity. Use Bing Maps API to update address coordinates in the Microsoft Dynamics CRM.
• Understand the functional capabilities and limitations for out of the box CRM functionality as well as custom code.
• Creating a detailed project plan for the customer, this includes both estimates for the tasks that will be completed and the timeline in which they will be completed.
• Writing specifications for customizations and system integration. Reviewing and updating supply chain practices in accordance with new or changing environmental policies, standards, regulations, or law.
• Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform. Implementation of custom MS Dynamics CRM plug-ins and workflows.

Confidential

Business Analyst

Responsibilities:

• Studied and assessed the client’s systems and business processes. Addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to closure.
• Designed and developed Use Cases, Activity Diagrams, and Sequence Diagrams using Rational Rose Modeler. Played a key role in the planning, User Acceptance Testing, and implementation of system enhancements and conversions.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Provided key input in working with users in defining project and system requirements. Established a business Analysis methodology around the Rational Unified Process.
• Researched the various steps in the lifecycle and then constructed the system in such a way that the riskier claims could be easily identified and monitored.
• Worked heavily on SQL Server database to extract data and build Business reports. Streamlined clerical work processes and mapped to the automated system.
• Provided management to quick and easy access to all current economics (i.e. construction status, leasing status, etc.) of the collateral pertaining to all the loans in the portfolio.
• Developed project plans and managed scope using MS Project.
• Assisted in building a business analysis process model using Rational Rose and Visio. Performed requirement analysis, went through all the use cases and workflows.