SUMMARY

• Over 8+ years of experience with 5+ years in Salesforce.com both as Administrator and Developer.
• Good knowledge on Apex development in creating Custom Objects, Custom Tabs, Triggers, Bulk Triggers, Apex language, Apex Classes, Force.com API, Apex Scheduler, Batch Apex, Standard Controllers, Custom Controllers and Controller Extensions.
• Expertise in Salesforce Integration & Data Migration and experience in SFDC development in implementing VF Customization, Force.com IDE, SOQL, and SOSL.
• Experience in Web Services and implemented SOAP, REST and METADATA API’s for different Cloud integration requirements.
• Experienced in Case Management with Escalation Rules, Validation Rules, generating Reports, Dashboards Dependent and Analytical Snapshots to continuously monitor data quality and integrity.
• Excellent understanding of OWD Org hierarchy, Roles, Profiles and User’s creation, object level security, field level security, record level security and sharing rules.
• Implementing Workflow rules, Actions and Approval processes for automatic Email Alerts, field updates and user tasks as per the application requirements.
• Developed Visualforce pages, Visual flow using Apex Programming on Force.com Platform and expertise in designing Custom fields, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards.
• Experience in implementing Email - to-Case and Web-to-Case functionalities in Salesforce to track and solve customer issues.
• Exposure to all stages of Software Development Life Cycle(SDLC) and Agile methodologies and Strong knowledge on Customization, Administration setup, Apex, Visualforce.
• Designed junction objects and various advanced fields like Picklist, Controller/dependent picklist, Custom Formula Fields, Field Dependencies and Validation Rules.
• Proficiency in Object Oriented Programming Languages like C ++, Java, Apex, developing the web pages using HTML/DHTML, CSS and UI framework Javascript, Angular JS and React JS.
• Experience in integration of salesforce using Apex, Visualforce, REST API, Lightning UI and integrating salesforce with the third-party applications like Java, GITHUB and Oracle.
• Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.
• Expertise in Lightning App builder (Salesforce1) and implemented new application based on lightning to have compatibility of the app in mobile, Tab and desktop versions and developed Lightning component framework.
• Experience in Sales cloud, Service cloud, Marketing cloud, Partner portal and Customer portal and with SF Communities and configuring and customizing app exchange applications.
• Good knowledge in various technologies like Web Services, XML, AJAX, HTML, JQuery, JavaScript, PL SQL.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in implementing Java, J2EE applications using EJB, Hibernate and spring, ANT, JSP, Servlets, JDBC, JavaScript, XML

TECHNICAL SKILLS

Tools: Force.com IDE, Salesforce Explorer, Apex Data loader, GITHUB, Apex explorer, Eclipse, Workbench, Snapshot.

SFDC Environment: Apex language, Triggers, classes, Web Services, SOQL, visual force Pages, APEX Components & Controllers, Salesforce lightning, Sales Cloud, Service cloud, Marketing cloud, Reports and Dashboards

Technologies: Salesforce(SFDC), Ajax, JQuery, Bootstrap, Angular JS, Web Services, SOAP, WSDL, Web 2.0.

Language: C,C++, Java, HTML, XML, TSQl, VB.NET, ASP.NET, .NET Frame Work, C#, JavaScript, SharePoint

Web/Application servers: Tomcat server, WebSphere

Databases: Oracle, SQL server 2000/2005/2008

Scripting Languages: Java script

Operating Systems: Windows XP / VISTA/7/10, Red hat Linux and Unix.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various Standard objects of Salesforce.com like Accounts, Contacts, Leads and Opportunities.
• Created Custom objects, Validation rules, Approval process and Auto-response rules for automating business logic.
• Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Worked on Salesforce lightning components for building customized components replacing the existing ones.
• Developed Apex classes, Apex triggers, Controller classes, extensions for various functional needs of the organization and managed the version of code through GITHUB.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using the Aura framework.
• Worked on VF Customization by customizing Visualforce pages for different requirements.
• Implementing Enterprise Territory Management 2.0 for our Salesforce Organization to manage and maintain the sales territories by Unique assignment of Territory types on Accounts.
• Creating Territory types and building a Territory model which organizes Territory hierarchy, Account assignments, User assignments and helps in future Territory forecasts.
• Create and run assignment rules to automatically assign accounts to territories based on rules upon account creation or update.
• Implementing Batch Apex for Auto-assignment of Account ownership based on Territory Ownership according to the business requirements.
• Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Enabled Field Service Lightning(FSL) setting up field service features in Salesforce and installing the FSL Lightning package.
• Implemented mobile-friendly Field Service Lightning Application for Service users for mobile with a highly-customized UI.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Used Force.com web services API to create, update, retrieve & delete data from SOAP web service with Java.
• Developed Single Page Web applications using Angular JS, React JS, HTML and CSS3.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Worked on integration of two instances using Apex REST API call-outs and parsed JSON responses provided by third-party systems connected via REST inside Apex classes.
• Worked with Dynamic Apex to access S-Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Working on Incidents in Service Now tool and responsible to investigate, troubleshoot and resolve issues and assist business users.
• Created Custom profiles and assigned to the users based on their roles in the organization.
• Implemented various Cloud integrations with SOAP and REST API’s and wrote functional designs using Agile methodology using sprints and standups.
• Managed critical information on the profile users by creating Roles, Role Hierarchies, sharing rules and implementing Object and Field Level Security.
• Implemented Web-to-Case and Email-to-Case on Case object to track and solve customer issues.
• Designed the Live Agent system and did the required configuration and customization to suit the client requirements.

Environment:: Lightning experience, Lightning Components, Apex classes and Controllers, Salesforce.com Platform, Force.com, Apttus CPQ, Force.com Eclipse IDE, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP API, REST API.

Confidential, Agoura Hills, California

Salesforce Developer

Responsibilities:

• Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, design, implementation, Testing, Deployment and testing.
• Used ETL cloud for integrating with third party applications by SaaS .
• Worked on VF Customization by customizing Visualforce pages for different requirements.
• Involved in API management implementing the Metadata API’s by managing the changes and deploying the changes to production through Sandboxes.
• Implemented Salesforce Lightning Framework to drive the client-server management and Lightning App builder to build Visualforce pages for Lightning Experience.
• Extensively worked on VF pages to Lightning components, URL buttons to quick actions, App pages and lightning tabs.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Integrated Salesforce.com with various third party applications like Apttus CPQ, Java, GITHUB and Oracle.
• Implemented various Cloud integrations with SOAP and REST API’s and wrote functional designs using Agile methodology using sprints and standups.
• Closely worked with the business users to gather the requirements and assisted in implementing them.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Designed and Managed strategic digital applications via Salesforce Marketing cloud.
• Involved in migrating data into Salesforce application using apex data loader through CSV files.
• Experience in using Apex Data loader for Data migration.
• Customized the Dashboards to the track usage for productivity and performance of their sales teams and Migrated leads, accounts and contacts to the Sales cloud by using Jitter-bit Data loader tool.
• Used Sandbox environment for testing and migrated and migrated the code to the Production after testing.
• Implemented web-based case management automation - Web-to-Case and Email-to-Case (on Case Object) to track and solve customer's issues.
• Involved in the lead management process in Salesforce.com Sales Cloud module for channels like IVR, web portal of the company, existing customers from Marketing Analytics.
• Involved in SFDC Configuration and design of Service Cloud, Sales cloud and force.com solutions with an emphasis of service cloud solutions.
• Used Field level security along with page layouts to manage access to certain fields.
• Supported end users and helped them in getting used to the application and the new changes in the salesforce system, generated reports as per their requirements and saved them for further access in future.
• Written Test classes to check code coverage for Apex classes using Force.com IDE.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
• Attended scrum meetings and participated in code reviews and design sessions.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.

Environment: Force Builder, Saleforce.com CRM, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, GITHUB, HTML, Apttus CPQ, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Implemented Single Sign - On (SSO) in multiple Sales force instances using SAML 2.0 and OAuth 2.0 and with SAML on Force.com.
• Developed Apex classes, components &Visual Force pages using HTML, CSS and JavaScript for front end validation.
• Managed different versions of the code using GITHUB and deployed the changes to higher environment.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.
• Provided extensive support for over 500+ users in our organization by constantly assisting them in solving issues.
• Extensively worked in Service Now tool for solving customer issues or bug fixes.
• Performing the root-cause analysis of the issues by troubleshooting and debugging the code and implementing the right solutions.
• Worked on Agile methodologies where requirements, design, testing, deployments needs to be done as early as possible.
• Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Environment: Force.com Platform, Salesforce Enterprise Edition, Salesforce.com, Custom/Standard Objects, Custom Tabs, Page Layouts, SOQL/SOSL Queries, Workflow & Approvals, Windows XP Pro, Windows service, Reports, Force.com Eclipse Plug-in, GITHUB, SalesForce.com sandbox data loader, Email Services, Security Controls, WSDL, AJAX.

Confidential

J2EE/Java Developer

Responsibilities:

• Involved in the Analysis, System study and Designing of the project.
• Developed front-end screens with HTML, DHTML, CSS, Java Script, and JSP’s. Extensively done client-side validations using JavaScript and developed the required Servlets.
• Coded and build scripts to build and deploy the application on Apache Tomcat Servlet container.
• As a Developer, coordinate with onsite team and client in understanding the business process and requirement understanding.
• Experience in web technologies like HTML, CSS, JavaScript, Ajax etc.
• Developed stored procedures, triggers, functions and database tables in Oracle database.
• Participated in Code Review and Quality Assurance.
• Used JDBC, Application Server provided transaction API for accessing data from the Oracle the using standard statements
• Developed DTO classes and common Utility classes for the application modules
• Preparation and review of Unit Test Plan, Unit Testing, Test Results review and other quality related work.

Environment: JDK 1.2, NetBeans, Apache Tomcat Server 3.0, Oracle 8i, Servlet 2.2, JSP 1.1, JNDI 1.2, HTML