SUMMARY

• 7 plus years of experience in IT sector in Salesforce.com CRM platform as Salesforce developer and administrator at various stages of Software Development Life Cycle (SDLC) starting from collecting Business Specifications, Analysis, Design, Development, Testing and documenting the entire life cycle by using Agile Scrum Methodology.
• Expertise on CRM applications like Data exports & imports, Application support, Security administration, Maintenance, and User security management.
• Worked on Sales cloud, Service cloud, Marketing cloud, Chatter and App Exchange applications.
• Knowledge on Salesforce.com Administrative tasks like creating custom objects and tabs, custom fields, Users & Profiles, Sharing rules, Permission sets, Security settings and page layouts.
• Expertise on SFDC configuration tasks like creating Email services, Reports, Dashboards, buttons, links, record types, Picklist, Formula fields, Assignment rules, workflow rules and validation rules.
• Knowledge in creating Lookup Relationships and Master - detail Relationships on the objects and creation of junction objects to establish connectivity among other objects.
• Extensive experience in lead, case management, web-to-lead, web-to-case, email-to-case.
• Experience in Force.com API, Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, BULK API, SOQL and SOSL.
• Developed custom apps, objects, tabs, fields and visual Force pages, leveraging the Force.com platform and Apex coding, where needed.
• Experience in using data tools such as Apex Data Loader, Import Wizard for performing large and small-scale data migration.
• Experience working with Salesforce.com Sandbox, production environment, developer sandbox and Configuration-only sandbox.
• Implemented Salesforce Marketing Cloud integration, developed programmatic content in line with company business goals and customer experience objectives
• Developed Salesforce Lightning applications using Lightning Components, Controllers and Events and used customer CSS in the components.
• Developed and configured various Dashboards and Reports for different profiles based on the need in the organization.
• Good knowledge on creating and editing a visual force page using the developer console.
• Expertise in creating visual force pages with a standard controller to make it easy to access and display record details.
• Hands on creating and modifying records in salesforce by using DML.
• Expertise in installing applications by testing it on sandbox or salesforce developer edition.
• Expertise in Integration and migration tools like Data loader, Import wizard, Informatica etc.
• Understanding and writing user stories for the implementation of Visual force, SOSL, SOQL, Visual force and custom user interfaces using HTML.
• Knowledge on web technologies like HTML, CSS, JavaScript, SOAP, REST and BULK API.
• Strong ability to prioritize tasks effectively and good at meeting deadlines.
• Excellent technical and conceptual skills along with the ability to communicate effectively and confidently with users, and team- members.

TECHNICAL SKILLS

Salesforce.com Development: Apex (Apex Trigger, Apex Class & Apex Web Services) Visualforce (Page, Component & Controllers), HTML, Java Script, XML

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Change Sets, Process builder, Lightning flow.

Languages: Apex, XML, HTML, Java Script, CSS

Tools: /Utilities: Eclipse, Force.com IDE, Workbench, SOQL, SOSL, ANT Migration tool, Service Now, Jenkins.

Other Tools MS Office Suite, MS Excel, MS Visio

Operating Systems: Windows XP/Vista/2003/7/10

PROFESSIONAL EXPERIENCE

Confidential - Denver, CO

Salesforce Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Worked with Business System Analyst to provided recommendation and designed the Best Solutions for implementing new business ideas.
• Maintaining offshore team, conducting weekly and daily scrum meetings.
• On a day to day basis interacted with vendors to resolve major software issues.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Hands on Experience in working on force.com developer toolkit including Visualforce pages, Apex classes, Apex controllers and Apex triggers to develop custom business logic.
• Developed applications visually using custom-built Lightning components.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using lightning framework.
• Migrated data using Apex Data-loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules, and Manual Sharing to implement Record-based sharing.
• Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services.
• Worked on REST/SOAP Web service to integrate Salesforce with third party systems.
• Packaged and Deployed customizations from Sandbox to other environments using Eclipse and Change Sets.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Hands on Experience in Querying SOQL and SOSL and Searching data from Salesforce platform.

Environment: Salesforce.com Platform, Lightning Experience, Lightning Components, Standard and Custom objects, Validation rules, Workflow and Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, JAVA/J2EE, Custom Tabs, Access and Security Controls, Rest API, Selenium, Automation framework in JAVA, Eclipse, Force.com IDE.

Confidential - Cincinnati, OH

Salesforce.com Developer/Admin

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.
• Configured and customized the existing highly customized service cloud console application to implement the data validation functionality.
• Integrated the application to an external webservice by making REST API callouts for data validation.
• Used future methods for making external callouts.
• Created Custom Objects, Tabs, formula-based validation rules, Components with respect to business requirements.
• Written customization code using Apex Classes, Visualforce pages, used Visualforce components like Page Block, Command Buttons, Action Support, Action Function.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data fromSalesforce.com platform database.
• Written apex REST web service classes for outbound and inbound calls to salesforce.
• Wrote SOQL queries and worked on custom meta-data and custom settings of Salesforce instead of hardcoding the existing functionalities.
• Customized the existing standard salesforce pages to visual force pages by implementing salesforce Lightning Design System (SLDS) styling to build the custom themes.
• Create custom objects and used data loader to load the data from csv file to the object.
• Developed Custom tabs, validation rules for automating business logic.
• Used JQuery in the visual force pages to make a sync webservice calls.
• Developed Apex Triggers to validate the existing bulk data in the application by Batch process for handling bulk DML operations.
• Used Workbench REST Explorer to test the end points with required query parameters.
• Retrieved some data and its functionality from Third-Party API's and displayed within the components.
• Integration of Salesforce.com application with various website interfaces by setting up OAuth authentication between the Client and the Force.com platform and building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Used custom settings and custom metadata in the apex classes
• Used the sandbox for testing and migrated the code using Change sets to the deployment instance after testing.
• Worked as a part of enhancing the Global Salesforce Service Cloud application and the connected eco-system of 3rd party applications and data integration points.
• Set up weekly Enhancements update meetings with the Business users to get more clarity on the new enhancements from the users.
• Updated Technical Specifications of new Enhancements in HP Application Management System(ALM).
• Performed administrative tasks like creating Users, Roles, and profiles, Permission sets, Public groups, Queues and configuring IP ranges
• Written Apex Test classes to Unit test Apex classes before Production deployment.
• Created and maintained the documentation for Design, Migration and Integration.

Environment: Saleforce.com platform, Apex Language, Visual Flows, Visual Force (Pages, Component & Controllers) Data Loader, Sales cloud, Service cloud, Marketing Cloud, Workflow & Approvals, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, REST API, Bulk API, Process Builder, Eclipse IDE Plug-in, visual flows, Reports, Dashboards, Change sets, Workbench, Custom Tabs, HP ALM.

Confidential - Jersey City, NJ

Sr. Salesforce Developer

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Performed the detailed analysis of functional and technical requirements; designed and deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
• Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user Requirement, designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Experience in APTTUS X-Author Excel, Act as a liaison between business functions and system integrators to drive Apttus CPQ implementations.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Worked with various Salesforce.com standard objects like Users, Contacts, Ant scripts, Reports, Dashboards.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in Business Requirement meetings like gathering information for IT team and analyzing the information provided by Business users.
• Involved in creation and maintenance of custom objects, tabs, Jenkins, fields, Record types, page layout as per business requirements.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Automate processes and develop programs for departments within the company using Visual Studio, SQL, and Apex.
• Implemented pick lists, dependent pick lists, and validation formula fields to the custom objects.
• Configure Salesforce and marketing cloud integration user along with configuration in Salesforce.
• Worked in marketing cloud (Exact Target) quoting team to implement Apttus.
• Developed the view pages using HTML, Ant scripts, JavaScript for client-side development and validations.
• Experience in Force.com sites development using Visual force, jQuery, custom labels, Ajax toolkit and CSS.
• Worked with Salesforce.com Reports, Dashboards and deployed several Reports using Salesforce.com platform.
• Experience on Apex Soap API, Jenkins, Apex Rest API and Bulk API, building classes for synchronous/asynchronous integrations.
• Involved in customization of various Visual Force Pages for Salesforce users as per requirements.
• Developed Lightening components and Lightening apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Created Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Developed triggers to support business process and Custom Buttons.
• Worked in Agile environment, Ant scripts, Jenkins as of solving the issues within deadlines.
• Hands on experience of Build & Deployment phase and usage of Continuous Integration (CI/CD) tools, build configuration, automation & smoke test processes, managing, configuring, and maintaining source control management systems.

Environment: Salesforce, Import Wizard, Data Loader, Visual Force Pages, Reports & Dashboards, SOQL, SOSL, Sandbox, Triggers, Eclipse IDE Plug-in, SalesForce.com, Etfs, Lightening, Jitter bit, Jenkins, Mozilla Firefox, Internet Explorer, Microsoft Excel.

Confidential - Tampa, FL

Salesforce Developer

Responsibilities:

• Involved in salesforce.com mobile site development using Salesforce Mobile SDK and HTML5.
• Used the Force.com SOAP APIs and associated toolkits, such as the Mobile SDK and AJAX Toolkit.
• Developed several web service classes.
• Developed batch apex classes and test classes
• Involved in integrating salesforce.com with external legacy systems.
• Created and exposing web services using the Apex programming language.
• Worked on Creating Apex controllers on Force.com IDE Platform and Eclipse.
• Developed VF pages including custom list view pages, custom list views, triggers etc.
• Involved in development of apex classes and also used Salesforce cookies to manage sessions.
• Worked with Visualforce components to customize captions, headers and footers of a table and to embed a standard list view of an object's records.
• Worked with Visualforce List Controllers to act on a set of records with pagination and iterate over a list of records to produce output in a list.
• Worked with Visualforce Style sheets and Static Resources to augment all standard styling on a Visualforce page and utilize un-stylized text output to gain full control when iterating over lists of data.

Environment: Salesforce.com platform, Apex classes, Web Services, HTML5, Salesforce Mobile SDK

Confidential

Sales Force Developer/ Administrator

Responsibilities:

• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and using other Platform based technologies like Visual force and Force.com API.
• Interacted with various business user groups for gathering the requirements
• Salesforce implementation and documented the Business and Software Requirements.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented case management automation (on Case Object) to track and solve customer's issues Implemented Email-to-Case entry and manual case entry for entering customer's cases in Cases Tab.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, XML, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE, JavaScript, Web Services API