SUMMARY

• IT Professional with expertise in Quality Assurance Testing, Business Analysis, Project Management and Data Analysis.
• Dedicated to finding shorter pathways to better quality software. Skilled within all phases of the Software Development Life Cycle (SDLC) focusing on QA Software Testing. Creates professional SDLC documentation.
• Experience with Manual Black Box and Grey Box Testing within Agile, Agile Scrum, Waterfall, and Hybrid methodologies. Creates Test Plans, writes and executes Test Cases, Test Scenarios and Test Suites. Requirements elicitation.
• Writes Gherkin feature files for test automation. Writes SQL queries. Writes effective Business Requirements and User Stories per International Institute of Business Analysis (IIBA) hierarchy.
• Acts as Product Owner. Precise written and verbal communications skills. Maintains a high degree of trust and satisfaction from client organizations, stakeholders, managers, business process owners, and business users.

TECHNICAL SKILLS

Database Technologies used: Oracle 10g, PL/SQL, MySQL, TOAD for Oracle, Oracle SQL Developer and DbAdmin.

Project Management Software: JIRA, HPALM / HPQC, GoToAssist, Samanage, SmarteQM.

Test Automation: Selenium IDE for Firefox, Gherkin scenarios for Cucumber, VS Code, PostMan, SourceTree.

PROFESSIONAL EXPERIENCE

Confidential

Software Tester and Software Testing Consultant

Responsibilities:

• Conduct Peer Reviews of Test Cases, User Stories and Business Requirements.
• Write, upload execute and maintain Test Cases in HPALM and JIRA and maintain requirement traceability links.
• Maintain defects in HPALM and JIRA and collaborate with Business Analysts and Developers on resolutions.
• Test software in accordance with FDA Part 11 Regulatory guidelines for Electronic Records and E - Signatures.
• Consistently maintains excellent job performance ratings from all Client Organizations.
• Investigate and document Client business processes and document procedures for QA team.
• Mentor team members in QA procedure, Client Business Processes, Agile methods and other topics as needed.
• Represent QA team in Daily Scrums, Backlog Grooming sessions and Sprint Retrospectives.
• Monitor sprint boards for progress of tickets and engage with developers to expedite them to “Done” status.
• Configure devices in Internet-of-Things relationship and test interfaces and device behaviors.
• Conduct UI/UX Testing of customer-facing modules in a wide variety of software systems.
• Created a suite of E-Commerce Usability test cases for use in client acquisition and testing.
• Devised a model system and created all User Stories, Test Cases, and RTMs for use in training new testers.
• Write Gherkin scenarios to serve as basis for test automation in a Selenium-Cucumber/Ruby framework.
• Push/Pull updated automated tests stored in GIT repository using SourceTree.
• Conduct API testing of REST calls using PostMan and UI test with reference to data logged in browser console.
• Quality Assistance sessions/walk-throughs with Devs to ensure all quality gates are represented in Unit Tests.
• Create and maintain user guides in Confluence for finished features.
• Create MySQL queries to extract data from database for backend validation.
• Integration testing of GoogleMaps, GSI/Radial payment handling, and MOVE warehousing systems.
• UI and functional testing of internal-facing and customer-facing areas of Umbraco content management system.
• UI and functional testing of a customized Retail Price Optimization solution for retail pricing management.

Confidential

Sr. QA Software Test Lead

Responsibilities:

• Reverse and forward engineered Oracle databases to view their structure and determine how elements interrelated. Maintained repository of PL/SQL scripts and reviewed scripts by Data Analysis team, improving the success rate of PL/SQL queries and updates.
• Managed database requests and worked with Business teams to translate requests into Functional Requirements. Delegated SQL assignments to Data Analysts and tracked them to completion to improve turnaround. Trained new Data Analysts in complex, proprietary Oracle database tables that used a Swedish language-based naming convention, greatly reducing the time needed for assimilation.
• Served on the IT Governance Committee tasked with standardizing the Change Management (RFC) process. Documented RFC process and trained end-users and IT staff.
• Administrator of SmarteQM (SQM) Project Management tool. Designed and maintained all automated workflows.
• Assigned and expedited completion of requirements gathering, testing, and development tasks in U.S. and abroad. Facilitated all business UAT.
• Created customized reports in SQM that allowed accurate, on-demand reporting of current status of Incidents and Projects, greatly increasing efficiency and transparency in all phases of SDLC and application support.
• Prepared Method of Procedure (MOP) plans for cross-functional deployments of applications. 100% on-time completion of all MOPs.
• Product Owner/Project Manager for critical, SharePoint/web-based Audio Archive projects. Discovered and resolved gaps in the original project plan, preventing serious legal and financial consequences. Collaborated with Developer on integration of phone metadata and performed all BA and QA duties. Achieved full Sarbanes-Oxley compliance and excellent satisfaction ratings from high-level Stakeholders.
• Test Lead/Product Owner of high-profile, revenue-critical VoIP phone systems used for recording and archiving Sales and Customer Service phone calls. Achieved 100% prevention of outages by performing daily Regression Testing to proactively discover bugs and working closely with vendors and developers to efficiently resolve issues.
• Led Interface Testing of encrypted “Lockbox” payment files from USBank’s secure website for Salesforce conversion project, maintaining security of customer data throughout. Developed workarounds to be used in the event of SFTP failure to prevent outages of customer payment system.
• Worked closely with Developers on BizTalk File Mapping schemes for Extract, Transform & Load (ETL) of flat files from newly acquired Telco contracts to ensure the fastest integration of data from new sources with the least amount of fallout.
• Cross-Functional System Integration Testing of flat files loaded into datasets hosted in Salesforce via Informatica Enterprise v 9.1 ETL tool and PowerCenter application. Personally uncovered several critical defects and project planning gaps and expedited resolutions to all prior to final Salesforce conversion Go-Live date.
• Guided file transformation development done at NetCracker Technology for a new file type from one of the company’s largest clients. Analyzed and accurately pinpointed errors in Powershell scripts to successfully resolve the final blockers that prevented closure of a year-long project. Conducted all manual ETL testing.

QA Software Test Analyst

Confidential

Responsibilities:

• Elicited Business Requirements, created Test Plans, wrote and executed all Test Cases for Change Requests, new app development and processes enhancements to enterprise-wide publishing system.
• Collaborated with Developers on GUI designs for SharePoint reports and supplied SQL select statements or pseudocode models for use in back-end queries, increasing efficiency and accuracy of reports.
• Led a team of QA Testers and business users in System and Acceptance Testing of automated pagination system.
• Managed all System, Interface, and Acceptance Testing of batch processes in the U.S. and Dominican Republic.
• Created and executed all Test Cases and Test Suites and maintained Requirements Traceability Matrix (RTM) for Customer Handling, Marketing, Contracts, Pagination, and Billing Modules.
• Worked closely with Billing team to maintain complex cross-functional, end-to-end Regression Test Suites. Coordinated extensive Regression and UAT of Billing module with Revenue Assurance dept.
• Drafted Request for Proposals (RFP) to potential vendors for outsourcing and automation of customer mailings. Analyzed and negotiated proposals with print & mailing vendors. Collaborated with winning bidder’s development team on design and testing of customer correspondence and billing statements, cutting the over $110K annual budget for labor and mailing costs by 40%.
• Analyzed defects to pinpoint exact break-points for all bugs logged by 5-person QA team.
• Collaborated with Developers to establish data integration rules for an automated file mapping application used to load flat and XML files into the Oracle Database and conducted all System and Integration Testing.