SUMMARY

• Siebel CRM certified, having 10+ years of experience in IT, mainly in design, Configuration, Integration, Unit Testing and Production support of Siebel CRM application.
• 9 + years of extensive experience in the full life cycle of Siebel CRM projects.
• Extensively worked on Tools configuration like creating Business Service, Business Component, Business Object, Applets, Views, Screens, Picklist, Joins, and Links.
• Strong working experience in Siebel Configuration, eScript, Workflow Manager using Siebel versions 7.7, 7.8, 8.0, 8.1 and email sending using Siebel Outbound Communication Manager.
• Extensive experience in Siebel RCR, Siebel EAI, EAI HTTP Transport, EAI Siebel Adapter, Datamaps, Integration Objects and WebServices (Inbound and Outbound Communication).
• Worked on eScripts, Siebel VBScripts to configure Siebel Application to meet business rules and for Data Validation & Error handling.
• Hands on experience with SQL Loader to move Data from Legacy System Tables into Staging Area.
• Extensively Worked on Workflows to accomplish business rules as per client’s requirements.
• Demonstrated expertise in configuration of Siebel Applications like Siebel Sales, Forecasting, Call Center, Order Management and Partner Portal.
• Expertise in Design/Development of integration systems interfacing Siebel with external systems using Virtual Business Components (VBC) & External Business Components.
• Experience with highly customized and Complex Siebel Implementations.
• Worked on Email Templates to configure Siebel Application to meet business rules.
• Strong in Debugging, Unit Testing and fixing bugs of the reports.
• Having experience in designing Siebel Actuate Reports.
• Experience in Business Intelligence Applications using Siebel Analytics / Oracle Business Intelligence ( OBIEE )
• Worked on Detail Design documents, technical design and use cases.
• Involved in Production Support, actively supporting with a team of developers
• Designed Proposal Template, Document Server and Actuate Reports, Report Server.
• Worked on Order management. Product Configuration & Assignment Manager.
• Worked in Data Sensitive initiative which used VB Com.
• Worked in Open UI Framework and have experience in JavaScript.

TECHNICAL SKILLS

CRM: Siebel Tools/ Application, EIM, EAI, Actuate, Siebel Configuration, Scripting, Workflows,Open UI

Siebel Modules: Siebel Enterprise Applications, Siebel Sales, Partner Manager, Siebel Call Center, Order Management, Siebel Life Science Application

Siebel Skills: EAI (VB/COM, VBC), EIM, eScript, Siebel VB, Actuate, Siebel Tools

RDBMS: Oracle 7x/8i/9i/10g

Languages: C, C++, Java, SiebelVB, HTML, XML, SQL, PL/SQL. JavaScript, Siebel eScript

Platforms: Windows NT/2000/2003

Domain Knowledge: Telecommunication, Products, eCommunications, eClinical,Financial

PROFESSIONAL EXPERIENCE

Confidential, Warren, NJ

Senior Siebel CRM Consultant

Responsibilities:

• Worked on Siebel Integration using workflows,vanilla business services.
• Configured Screen, Views, Applets, Business Components and Business Objects based on business requirements.
• Worked on JavaScript API with Siebel Open UI framework.
• Customize Siebel Open UI using JavaScript.

Environment: Siebel IP 2013, e - Script, Oracle support, Open UI, JavaScript, Oracle 11g, Windows Siebel Server, JDK

Confidential, Princeton, NJ

Senior Siebel CRM Consultant

Responsibilities:

• Investigating problems occurring in production and raising defects for permanent fix.
• Solving helpdesk tickets rose due to production issues.
• Prepared Technical design documents for the business requirements and involved in Technical Review meeting.
• Configured Pick lists, MVG, links, joins, Drilldowns, PDQs and defining several other object definitions & linking them to each of the objects defined in the user interface.
• Configured Screen, Views, Applets, Business Components and Business Objects based on business requirements.
• Worked on upgrade from Siebel 8.1.1.7 to Siebel Innovation Pack 2013
• Worked on JavaScript API with Siebel Open UI framework.
• Customize Siebel Open UI using JavaScript.

Environment: Siebel 8.1.1,siebel 8.1.1.11, e-Script, Oracle support, OBIEE, Open UI, javaScript,Oracle 11g, Windows Siebel Server, JDK

Confidential, West Chester, PA

Senior Siebel CRM Consultant

Responsibilities:

• egration with Siebel.
• Used UMS (Unified Messaging Service) to raise the Error Message from server script.
• Worked on publishing the product into Siebel from external system using the Inbound Workflow.
• Worked on different EAI Siebel Adaptor operations: update, upsert execute and sync.
• Used Runtime events to trigger a workflow.
• Worked extensively on VBC and Integration Objects.
• Development of Task UI and worked on Smart Scripts.
• Involved in the study and analysis of the Business Interface requirements and Technical Discussions for the Integration Strategy.
• Prepared Technical design documents for the business requirements and involved in Technical Review meeting.
• Configured Pick lists, MVG, links, joins, Drilldowns, PDQs and defining several other object definitions & linking them to each of the objects defined in the user interface.
• Created Inbound/Outbound Workflow process for the requirements.
• Used the EAI Siebel Adapter and EAI XML Converter business services.
• Used the Process simulator to test the workflow process, Used Business Service Simulator to test the Business Services.
• Written Custom Business Service using e-script to handle Business functionality.
• Extended the base tables to accommodate the additional Fields.
• Configured Screen, Views, Applets, Business Components and Business Objects based on business requirements.
• Customized Applets, Views and Screens according to Client requirements.
• Involved in Daily Smoke Test for the Test Environment and Unit testing the Development Requirements

Environment: Siebel 8.1, e-Script, Oracle support, Oracle 10g, Windows Siebel Server, JDK

Confidential

Siebel CRM Developer/Technical Lead

Responsibilities:

• Designed Proposal Template for the Quote module and handled issues on Document Server.
• Worked on Order management & Product Configuration.
• Involved in the study and analysis of the Business Interface requirements and Technical Discussions for the Integration Strategy.
• Prepared Technical design documents for the business requirements and involved in Technical Review meeting.
• Configured Pick lists, MVG, links, joins, Drilldowns, PDQs and defining several other object definitions & linking them to each of the objects defined in the user interface.
• Created Inbound/Outbound Workflow process for the requirements.
• Used the EAI Siebel Adapter and EAI XML Converter business services.
• Used the Process simulator to test the workflow process, Used Business Service Simulator to test the Business Services.
• Configured RCR’s to Invoke Outbound Workflows, created an SR with Siebel Support and had Technical discussions with Metalink team
• Configured Report object in tools designed Actuate Report and deployed it on Report Server.
• Written Custom Business Service using escript to handle Business functionality.
• Extended the base tables to accommodate the additional Fields.
• Configured Screen, Views, Applets, Business Components and Business Objects based on business requirements.
• Customized Applets, Views and Screens according to Client requirements.
• Involved in Daily Smoke Test for the Test Environment and Unit testing the Development Requirements

Environment: Siebel 8.0, VBScript, Oracle support, Oracle 10g, Unix Siebel Server, JDK