SUMMARY

• 7+ years of IT experience with 5+years of experience in the Salesforce.com CRM as Developer, Administrator and Analysis, Apex and Visualforce development CLM, configuration and Development.
• Designed and Developed Lightning Community for Marketing using Lightning community builder, Lightning Components, SLDS , Lightning Events, HTML5 , CSS , Lighting Controllers , Apex .
• Leveraged Lightning Data Services to reduce the no. of serve side calls from the client side (Lightning Component).
• Hands on experience in Salesforce Lightning components design & designing compact layouts using Apex triggers , Page layouts , Visualforce pages, workflows for Mobile platform.
• Solid understanding of WSDL , web services SOAP API, BULK API, REST API, force.com callouts, Batch and Schedule Apex Programs .
• Experience in SFDC Integration over REST callout and apex REST services; SOAP Callouts and apex SOAP services.
• Good custom development experience using salesforce Apex classes, Controller classes, Triggers, Components and Visualforce pages.
• Integration of SFDC with external Web Service API's .
• Involved in Data Integration and Migration by using Force.com data loader, Ant, web - based import wizard and Informatica .
• Experience with Salesforce.com Sales, Service Cloud, Marketing Cloud, Communities and Force.com Platform.
• Experience in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Experience in Lightning Components and server-side controllers to meet the business requirements.Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app.
• Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Experienced Salesforce developer in Developing Apex Classes, Triggers and Visualforce Pages, Lightning Component bundles, Salesforce Lightning Design System and Lightning App Builder.
• Experience in migrating metadata/applications from Sandbox to Production using Migration Tools like Force.com IDE, Jenkins, Eclipse and Change Sets.
• Experience in Salesforce for Outlook (SFO) product Outlook Connector.
• Good expertise over using SOQL and SOSL queries.
• Good knowledge in usage of SOQL, SOSL queries in Apex classes, Triggers and Batch classes and Visualforce knowledge.
• Experience in Sales cloud, Service Cloud, Marketing Cloud, Salesforce CRM and Force.com platforms.
• Expertise in developing applications using Java, J2EE, JSP, Servlets and Struts frameworks.
• Experience with databases such as Oracle, My SQL, and MS SQL Server.
• Worked closely with Business Users for requirements gathering and business analysis.
• Established integration patterns with external applications and developed apex SOAP and REST web services for inbound calls to salesforce.com and consumed external application by generating stubs using the WSDL2Apex.
• Developed custom visualforce.com pages for communities.
• Hands on experience in using Tableau for data analysis and graphical representation of reports.
• Experience in deploying salesforce.com applications across other sandbox and production environments using Change Sets, Force.com IDE and Force.com migration tool.
• Provided customer with best practices, developed POC's for the requirements using salesforce.com CRM and apex classes and Visualforce pages.
• Expertise in the development of web applications using MVC architecture such as Struts.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce.com Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex, Visual force (Page, Component & Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading.

Platforms: Windows 2000, XP, 7, Windows Server 2003 / 2008.

Salesforce Tools and Integration Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Jitterbit Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production), SOAP, REST Webservices, Change Sets .

Programming languages: Apex, Java, and C.

Web Technologies: HTML, CSS, JavaScript, jQuery, XML, AJAX, SOAP

Operating Systems: Microsoft Windows, Linux, Unix

Database: Oracle, MS Access, SQL Server 2008, MySQL.

IDE: SVN IDE, Eclipse IDE, Force.com IDE.

Other Tools: Workbench, Force.com Explorer, DocuSign, Git, GitHub, Bitbucket.

Methodology: Agile, Scrum

PROFESSIONAL EXPERIENCE

Confidential, Rolling medows, IL

Salesforce Developer/Admin

Responsibilities:

• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization.
• Worked extensively on SOAP and REST API web service calls.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Worked on lightning connect to show external data on Salesforce UI without coding (ODATA, External Objects, External Data Sources).
• Worked on the Salesforce implementations on Sales and Service clouds.
• Worked on Lightning Testing Services to Unit Test Java Script in the Lightning Component Bundle. (Jasmine Framework).
• Leveraged Lightning Data Services to reduce the no. of serve side calls from the client side (Lightning Component).
• Leveraged Lightning Design System to implement custom UI screens.
• Worked on developing custom lightning components on different use cases.
• Worked on Lightning, Apex, JavaScript, CSS, HTML, jQuery .
• Developed lightning components leveraging events, aura markup, controller, helper, server-side controller, and salesforce lightning design systems.
• Enhanced user interface using Lightning App Builder to include quick actions and custom lighting components.
• Developed enhanced reports and dynamic dashboards using lightning experience.
• Setup, maintain, optimize, and Email marketing campaign utilizing Exact Target/Salesforce Marketing Cloud.Involved in analysis and design to migrate Salesforce applications from classic to lightning.
• Migrated data from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility. Involved in creating a user interface in Lightning using Aura components , for a user to enter details and submit in to Salesforce.
• Hands on experience in Sales Cloud and Service Cloud functionalities.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Hands-on experience on Salesforce Lightning Inspector to debug the lightning components during the development process.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Built custom user interfaces using Lightning components.
• Developed, Tested and Deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Worked on translating several Visual Force pages to lightning framework .
• Created and deployed Service Cloud console to manage the support process.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions with Apex and Visualforce, which support most critical processes and workflows.
• Used community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Configured customer and seller communities.
• Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts and Leads. Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components.
• Developed Visualforce Pages, Apex Classes, Apex Triggers, Apex Controllers (standard, custom and extension), schedulable Apex classes, and Batch Apex to meet various functional needs in the application and schema builder for development.
• Good knowledge on Community cloud module.
• Utilizing Java, Java EE, Enterprise Java Bean, and Apache Struts Web applications to create fully-integrated client management systems.
• Integrated the application with in house legacy systems using REST API Web services.
• Involved in creating Salesforce 1 mobile apps using JS, Apex and Visualforce.
• Worked on customization of Visualforce to have lightning experience for desktop and mobile applications.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.
• Expertise in data warehouse QA process and different levels of testing like Functional, Regression, and Integration testing with business scenarios.
• Experience in testing REST and SOAP APIs/Web services using SOAP UI and Postman tools, gained good understanding of XML and JSON structures.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Experienced in Data Loading Activities using Salesforce.com Import Wizard, Force.com Data Loader, Informatica Cloud, and Workbench & Dataloader.io.
• Experience in salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Good experience in developing salesforce Lightning Apps, Components, Controllers and Events.

Environment: Salesforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Lightning, Workflow Rules & Approval Processes, Marketing Cloud, Community Cloud, Wave analytics, Lightning, Apttus, Custom Objects, Page Layouts, Reports, Dashboards, Web Services and Sandbox.

Confidential, SFO, CA

Salesforce Developer/ Admin

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Creating user interface pages depending on the requirement using JavaScript, JSON, AJAX, Angular JS, HTML, bootstrap, CSS.
• Experience in working with Apttus Configurations, Admin, and Console and Custom settings.
• Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit in to Salesforce.
• Hands on experience in Sales Cloud and Service Cloud functionalities.
• Generated Apex Classes using WSDL and wrote business logic layer for integration with external web services to the system for functional needs.
• Hands-on experience on Salesforce Lightning Inspector to debug the lightning components during the development process.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked on Lightning Testing Services to Unit Test Java Script in the Lightning Component Bundle. (Jasmine Framework).
• Leveraged Lightning Data Services to reduce the no. of serve side calls from the client side (Lightning Component).
• Leveraged Lightning Design System to implement custom UI screens.
• Worked on developing custom lightning components on different use cases.
• Worked on Lightning, Apex, JavaScript, CSS, HTML, jQuery
• Implemented various Apex DML operations, SOSL and SOQL queries, using workbench.
• Refresh the sandboxes in regular intervals and deploy the code into production.
• Performed the roles of Salesforce.com Developer in the organization by Interacting with business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used XML based Web Services using SOAP/WSDL for common interface across all internal and external application and users.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on Exact target/Marketing Cloud. Created multiple projects to insert, retrieve and update the data from Marketing Cloud.
• Created Visualforce Pages to display search-based record sets and paginated using Standard Set Controller methods.
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customer’s complaints
• SFDC Integration using Web Service and Apex Programming, salesforce.com Sales Cloud, Service Cloud through CTI.
• Implemented Service Cloud and Sales Cloud Functionalities.
• Designed Visualforce pages with XML, HTML along with custom controllers and controller extensions.
• Worked on APEX triggers and s-controls, created rule based automated workflows and system integration using Call Outs, Triggers.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail page and edit page.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.
• Created Formula Fields, Validation Rules, Formulas, Workflow, email alerts, time triggered tasks and approvals for the flexibility and functionality of force platform application to implement business logic.

Environment: Force.com Platform, Salesforce Enterprise Edition, Custom/Standard Objects, S-controls, Custom Tabs, Apttus, Marketing Cloud, Page Layouts, SOQL/SOSL Queries, REST, SOAP, Workflow& Approvals, Reports, Eclipse Plug-in, Security Controls, WSDL, Ajax.

Confidential

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Developed workflow rules and defined related tasks, field updates and email alerts to implement business logic.
• Developed reports and dashboards for different user profiles to monitor data quality and integrity. Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Customized tabs for different business users groups and business centers.
• Implemented various Custom Reports and deployed them for different business user levels.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Environment: SaleForce.com platform, Salescloud, JavaScript, Angular JS, HTML, Apex, Visual Force, Apex Explorer, SOQL, SOSL, Triggers, Apex Data Loader, Custom Objects, Custom Tabs, Security controls, Reports, Visualforce Controllers, Workflow and Approvals and Eclipse IDE, MS Visio, Microsoft Excel, MS Project, Rational Clear case, UML, Oracle 10g, Quality Centre.

Confidential

Junior Salesforce Admin

Responsibilities:

• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Performed the roles of Salesforce.com Developer and Administrator.
• Developed/implemented Partner Portal using Salesforce platform.
• Responsible for setting up web services integrations.
• Agile Development Methodology was followed for the implementation.
• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed the solution by customizing various standard objects of SalesForce.com.
• Developed Visualforce pages and integrate them with the pricing team.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Leads, Campaigns, Reports and Dashboards.
• Used SOQL with consideration to Governor Limits for data manipulation needs of the application.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Used Change Sets to deploy code from sandbox to production environment.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.