SUMMARY

• As a highly motivated technical professional with 19 years of extensive hands on Pre and Post Sales Solutions Architect, Business Development Management, and Product Management as well as technical trainer experience, with a focus on enterprise architecture.
• 15 years of Telecommunication industry experience in Network design, Operation / Development as well as managing Vendors. Consulting with customers on Architecture and translating client's business requirements into specific designs and applications.
• Optical products, Cloud Services and Unified Communication/Collaboration; routing protocols, hierarchies for networking standards/Security, connectivity and transport experience, skilled negotiator with proven contribution to productivity and profitability an excellent communicator, possess skills (oral and written).

AREAS OF EXPERTISE

• Network Design (SIP VOIP, IPTV) Technical Sales (Data, Voice, Wireless) Solutions/Design (Cloud)
• WAN/LAN Capacity Planning Data Warehousing implementation Optical Networks Design
• CRM\ERP Tools SaaS\PaaS modeling Implementation/Integration
• Application migrations to the Cloud Application development of Cloud solutions Storage Applications
• Software Asset Management Planning/ Operation Analysis Leadership and Coaching

PROFESSIONAL EXPERIENCE

Snow Software Implementation Engineer

Confidential

Responsibilities:

• Ensured Customer Success and Training on Loki provisioning, managed multi - level relationships within partners such as broad soft responsible for training and mentoring products and solutions cloud computing (SaaS/PaaS/IaaS, public/private/hybrid cloud architectures).
• Provided a mix of the following consulting delivery items: web services (REST and SOAP), JSON, XML, HTML5 and CSS, Java, JavaScript, MEAN stack (mongoDB, Express, AngularJS, Node.js), Ruby on Rails, Python, Groovy, Grails, PhoneGap, Database, Middleware, BigData/Hadoop, OpenStack, IT systems and network engineering experience, software engineering, and applications development (Git, Hudson, Jenkins, Maven, Chef, Puppet

Confidential

Senior Engagement Manager

Responsibilities:

• with a solid understanding of hosting and business objectives for IT outsourcing provided deep expertise in Microsoft Azure to accelerate customer’s movement to Azure and hybrid cloud environments while optimizing their cloud investments.
• Responsibilities covered technology areas such as Security, cloud computing, network virtualization, ACI/SDN, UCS/Integrated Infrastructure Stacks VBLOK, FLEXPOD and Mobility· Educate Cisco individuals on our product offerings and solutions, discuss technical projects and discuss/explore integration opportunities.
• Developed and drove joint marketing plans to generate customer demand. Senior Level 3 Telecommunication management via working with customers based on solution design knowledge and understanding of technologies/architectures; including: SDN, VMware, DWDM, 10Gig media standards (optical and electrical), MPLS, TCP/IP protocol suite, Ethernet 1Gig/10Gig and emerging 40Gig/100Gig).
• Along with Cloud Design and SDN, End User Computing for IT operations utilizing Cisco Unified Compute System (UCS) and Data Center switching (Nexus/MDS), HP (Server & Storage, i.e., 3PAR), EMC, NetApp, and/or VMware with Converged Infrastructure solutions such as Vblock/VSPEX and FlexPod architectures, technical knowledge of hosting technologies (e.g. operating systems, databases, networking etc.)

Confidential

Responsibilities:

• As a Solution Architect\Sales Engineer (IPTV) and Project Management/Telephony BA for American Airlines VOIP Federation and migration project plus ROI development, along with communicating technically and presenting to executives the requirements for SIP session Border Controller technologies for various clients (Unified Communication Manager) Datacenter/Server, Consolidation Projects.
• Provisioning SIP Termination and Origination services to accommodate PBX/PSTN Integration SaaS, PaaS. SDN, ECM and Software Asset Management, ETL Sourcing data from various data source systems, Proof of Technology plus network security and firewall, I was also the leader in design and implementing processes aspects via technological solutions driving efficiencies, through ERP, CRM communication planning for mitigating risk throughout the organization as well as Agile application process development. Technical knowledge of hosting technologies (e.g. operating systems, databases, networking etc.)

Confidential

Pre-Sales Engineer

Responsibilities:

• Addressed pre-sales and post sales technical issues (such as, SIP, H323 and H245 communications protocols) based on specific business applications.
• Primarily interfaced with customer's senior management to assess major business operations and addressed pre-sale Hardware and Software product/service needs, as well as assisted customer in the transition for providing global support process.
• As a consultant, I was the main point of contact prior to the point of sale, providing a deeper level of technical direction to customers, potential customers, and internal staff in the development of fully integrated systems solutions. Sales Team support customer solution design with Management Information System Design and presented solutions for Unified Communication, Unified Messaging, Voice Mail and Instant Messaging, SLA management requirements as well as standards development including vendor management (Optical, Voice, Video and Data products) experience with VoIP technologies SIP, RTP, etc. Cisco, MS, and Avaya with Active directory for Windows Server domain infrastructure design MS Exchange topologies.
• Other duties included creating pre-sales documents (proposals, scopes of work, Visio drawings, presentations, etc.).
• Designed PBX solutions with messaging systems from a major manufacturer such as Avaya, Nortel, Cisco, and Mitel.
• Experienced with upgrading Exchange environments 2003 to 2010 migration along with design for Voice & Data Network infrastructure and Architecture for converged networks and IP Telephony solutions