SUMMARY

• Overall 7+ years IT experience in APM Solutions to implement, administration and monitoring on various technologies.
• APM Solution Designing and Delivery Expertise in Telecom, logistics and retail domains.
• Involving architecture design, dimensioning and 3rd party component Integration.
• E2E Business Flows Monitoring and Solution Design, 3rd party Integration design for delivery project.
• Vast customer handling as Technical SA for Global customers ( Confidential, Confidential, Confidential &T and Techmahindra, etc.)
• Experience in Performance Monitoring tools, such as App Dynamics 4.x, SPLUNK, Dynatrace One Agent, CA APM10.5/10.7 and Grafana.
• Experience in monitoring AWS, PCF and OpenShift Container Platforms.
• Writing shell scripts for automation of jobs.
• Monitoring experience with Windows and Linux Systems, Virtualized systems, Database systems and networking devices
• Expertise in using monitoring tools to find out the bottlenecks of the application response time and errors with in defined SLA’s.
• Experience in creating business and technical dashboards for live monitoring and also troubleshooting the critical issues.
• Understanding of Network Firewalls, Load - balancers, SSL and network designs.
• Knowledge in DevOps model for deploying services in AWS, PCF and Openshift container platform.
• Experience in UNIX/ Linux environment by Creation and managing user accounts, group, Password, rights, disk space and process monitoring.
• Understanding functions and operations of WebLogic, JBoss, IIS and Tomcat servers.
• Excellent working knowledge on SQL Queries.
• Team Player with good analytical, technical, problem solving, communication and interpersonal skills, with ability to interact with individuals Confidential all levels and can work as a part of a team.

TECHNICAL SKILLS

Operating Systems: Windows 2008/2012, MAC OS, Linux, Unix, AIX

APM Tools: AppDynamics, Dynatrace (OneAgent, AppMon, DCRUM/Synthetic), SPLUNK, CA APM, NewRelic, Gragfana, Elastic search, Kibana, Logstash, Nagios, HP Sitescope.

Scripting Languages: Shell, Python.

WEB/APP Servers/Other technologies: WebLogic, IIS, JBoss,Web Sphere, Apache server, RabbitMQ, LoadRunner, HP Performance Center, JMeter, Postman, REST API Deep.Io, AWS ( IaaS, PaaS, SaaS), PCF.

Database: SQL/Oracle/Mongo DB/Cassandra

PROFESSIONAL EXPERIENCE

Confidential, Bellevue, WA

APM Tools Engineer

Responsibilities:

• Currently working as Monitoring engineer for Confidential - Supply Chain Services Project.
• Involved in the Project plan from the beginning of the AppDynamics Enterprise deployment across 100+ applications in Production and 150+ applications in test environment.
• Documented technical specifications and installation procedures for Different Agents.
• Responsible for On-boarding the applications and maintenance.
• Continuously scheduled meetings with Application teams for information exchange before on boarding Applications in to the APM environment.
• Install and configure JAVA and .NET agents for monitoring applications health.
• Closely working with Tool vendors for support during applications deployment and analyzing critical issues.
• Working with Capacity and Performance management team for conduct stress testing and analyze the reports how application is behaving before and after instrument APM agent in Application servers.
• After stress test analyze reports from both Application and APM management end.
• Creating Alerts in SPLUNK and AppDynamics based on the requirement provided by application teams.
• Prepare L2 Documentation for the Alerts that will be going live and Participate in TRIAGE for critical issues.
• Built custom dashboards to track important business transactions and provide deep insights on the overall application in AppDyanmics.
• Creating Technical dashboards in SPLUNK for visualizing deep log level errors and invocations for identify and investigate the issues.
• Monitoring mobile application crashes and network failures and user sessions using AppDynamics user experience manager.
• Provide APM tools training to Application and triaging teams for how to navigate and monitor their systems.
• Constant Monitoring of Production applications in AppDynamics, Splunk environment for proper functioning.
• Creating support tickets for critical application issues and provide the logs and error stock traces for resolve the issues.
• Using Grafana to create operations dashboards for business people to monitor overall applications health and provide reports for daily/weekly basis.

Tools: AppDynamics 4.x, SPLUNK, Grafana, Prometheus, Apigee, PCF, Cassandra DB, Deep.IO, Jira, PIER, ServiceNow.

Confidential, Mahwah, NJ

APM Administrator

Responsibilities:

• Responsible for On-boarding the applications and maintenance.
• Created Java Agent packages via APM Command Center (ACC) and deployed the Agent binaries in to 4000+ Linux servers.
• Installed and configured APM agents on various Application servers like WebLogic, JBoss and IIS.
• Installed controller Agent along with Java agent in respective App servers to know the Agent connection status in APM command center (ACC).
• Maintaining and updating on boarded non Prod/Production Applications in the SharePoint portal.
• Created metric grouping, Alerts, Dashboards and generate reports as per the Applications team requirement.
• Written a shell script for Automation of create and maintain management module expressions in CA Introscopeworkstation.
• Migrated 300+ application from CA APM 10.5 to 10.7
• Monitored mobile application crashes and slow transactions using CA Experience Analytics.
• Used Enterprise Team Center (ETC) to see the health state of the entire clusters environment in one place, locate and triage problem areas in different environments.
• Created universes and Experience cards for each Application team based on domain/Agent names to quickly identify the Application health, Problems, Anomalies, slow, failed transactions.
• High security Applications are monitored using Dynatrace.
• Install and configured Dynatrace OneAgent for monitoring Java and .Net Applications.
• Configure alerts and creating technical and operational dashboards in Dynatrace.
• Generate weekly/monthly reports in Dynatrace for production application API statistics for critical applications.
• Created custom log events for monitoring application logs errors in Dynatrace Dashboards.
• Provide long-term performance improvement recommendations.
• Support application releases, ensuring the availability of monitoring in Dynatrace during Performance Testing activities
• System level monitoring support for Oracle applications and database Servers, Java application servers, and other large-scale databases in the UNIX environment.
• Tested the Applications in UAT environments to enhance the usability of the tool.
• Communicated with Application and middleware teams to be on track as per the requirements of the business.

Tools: Dynatrace OneAgent, CA APM 10.5/10.7, Digital Experience collector, ACC, Webview, Netcool, Openshift, LoadRunner, UNIX shell scripting, LDAP, SQL Server.

Confidential, Alpharetta, GA

Monitoring Engineer

Responsibilities:

• Installed Java and .Net Wily agents across different application servers and monitored them using CA APM 10.5.
• Installed CA Wily product, Enterprise Managers (EM) and EPAgents across different Linux servers in the environment.
• Configure, upgrade, maintain and support enterprise infrastructure security solutions and middleware solutions on CA Products.
• Adding custom PBD’s and creating standards as per the client requirements.
• Create documents defining processes and procedures for best Teamcenter practices, installation processes.
• Analyzed the existing configuration and provided the road map to integrate the CA Wily Introscope and CEM with several web applications.
• Created Alert notifications in Dynatrace for all critical errors in prod applications.
• Monitoring availability of applications in different geographical locations by generate synthetic traffic using Dynatrace.
• Monitor the application flow happening between the components/services in Productions environment using Dynatrace Smartcafe topology.
• Setup the dashboards in Dynatrace for new release of applications by gathering required information from Application teams.
• Worked with Application teams to troubleshoot the Application backend database errors and network issues
• Using Team Center to see the health state of the environment, Locate and triage problem areas in different environments.
• Determine the root cause, implement solutions, and apply patches to resolve authentication, authorization, and performance issues.

Confidential

Monitoring Engineer

Responsibilities:

• Prepared agent installation documents for Java and .Net applications.
• Install and configured Java, .NET agents on different Application servers.
• Created health rules, policies and actions for important metrics and business transactions.
• Monitoring Applications in production and perform health checks quarterly to generate reports.
• Interaction with Application and middleware teams to be on track as per the requirements of the business.
• Constant monitoring of Applications in Test environments to enhance the usability of the tool.
• Involved in instrumentation of AppDynamics EUM Agents, machine agents and database agents for monitoring applications.
• Configured Security using SSL Certificates for AppDynamics Controller.
• Configured the Information points and Data collectors for deep diagnostics in AppDynamics
• Configuring the customized health rules and policies as per the use cases for Controller
• Working with client to identifying test requirements and design end to end plans.
• Managing how Browser RUM information is displayed in the Controller UI
• Identifying the Critical applications for System resource utilization and JVM heap size was monitored using AppDynamics.
• Use of Ticketing Tool Service Now for integration process.
• Design Monitoring Dashboard for KPIs and provide weekly, monthly and quarter uptime reports based on synthetic monitoring.
• Interacted with Admin teams to configure LDAP and provided permissions using User Management.
• Provide technical guidance on AppDynamics tool for Application teams.