SUMMARY

• Seeking opportunities to assist organizations in achieving business objectives by bringing strong leadership, technical development, design experience, and effective communication skills to collaborative ventures with business partners and other stakeholders.
• 15+ Years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM and Confidential technologies and followed Agile (SCRUM) & Waterfall Methodologies.
• Salesforce CRM platform & environment of SFDC such as: Sales Cloud, Service Cloud, Marketing Cloud, Call Center, Force.com and Chatter.
• Experience in Administration, Configuration, Implementation, Lightning and support experience with Salesforce platform.
• Creating Custom Objects and Tabs, designing Custom Fields, assigning Validation Rules and Field - Level Dependencies, Approval Processes.
• Translating business process into Custom Objects and creating Lookup Relationships & Master-Detail Relationships.
• Implementing Apex Classes, Visual Force Pages, Apex Components, Controllers, Triggers, Scheduler, Batch Apex, Analytic Snapshots, Migration Tool, Web Services API, Lightning Components, and working with Force.com IDE. Exposure in Customer Portal and Self -Service Portal.
• Experience in Salesforce Lightning Inspector and building UI in Lightning using Aura components, CSS, Bootstrap.
• Worked on Lightning Process builder flow, Connect API, Chatter and quick Action.
• Experience in writing Trigger, Test Methods, and writing SOQL and SOSL queries.
• Implement Security/Sharing Rules, Configure Permission sets, Field Level Security, Record Level Security, Profiles, Roles & Resource monitoring at different Hierarchical Levels of the organization.
• Develop User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, etc.
• Administrative tasks like User Management, Creating Profiles, Roles & Permission Sets, Workflow, Tasks & Events, Email notification & Templates, Reports & Dashboard, Metadata & Metadata API.
• Used data migration tools such as Apex Data Loader, Salesforce Import and Export Wizard.
• Web technologies like HTML5, XML, CSS, JSP, JavaScript, jQuery, AJAX, AngularJS, Lightning Components, WSDL, REST API, SOAP API, BULK API, Force.com Callouts, Batch and Apex Programs Schedule.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case, Set-up Logging History , Set-up Audit Trail & Data Migration . implemented and worked on customer community portals and Partner portals.
• Understanding the functionality of Web Services namely SOAP and REST.
• Extracted the data from salesforce.com application from external databases like SQL, DB2, Oracle 9i/10g for generating large data reports.
• ANT Migration tool, Jenkins , Bit Bucket and JIRA to manage change management across Salesforce Organization.
• Write Business logics in APL using Eclipse IDE with Force.com Plug-in environment.
• Analyzed Sales, Marketing & Customer Support business processes used by salesforce.com customers and recommended ways to improve their processes using salesforce.com.
• Worked with Migration tools Force.com IDE, Eclipse and have knowledge of Change set migration code and configuration from Dev Sandbox to Production.
• Worked in Agile process model, collaborated using daily Scrum meetings.
• Strong Technical background, excellent analytical ability, problem solving, decision-making, good communication skills, team player and goal oriented, with a commitment towards excellence.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Language, Apex Classes/Controllers, Lightning Components, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S-Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Confidential Technologies: EAI, EIM, Webservices, SOAP, XML, Datamapping, BC/EBC, Workflow, Business Services, eScript, Javascript, Confidential Server Installation and Administration on Different operating systems.

Programming Languages: C++, JAVA, APEX.

Web Technologies: HTML5, CSS3, JavaScript, JQuery, Bootstrap, Angular JS.

IDE’s and Tools: Eclipse IDE, Force.com Eclipse IDE Plug-in, Dreamweaver, Mavens Mate, Apex Data Loader, Connect Outlook.

Middleware Technologies: Oracle WebLogic, SOA, Oracle HTTP server, IBM http, WebSphere &OPA.

Operating Systems: Linux( RedHat, Oracle), AIX, Solaris and Windows. Unix shell scripting.

Databases: Oracle, My SQL, DB2, SQL Server.

SDLC Methodologies: Waterfall, Agile Methodology

Web Services: Soap, Rest.

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Sr. Salesforce Admin/Developer

Responsibilities:

• Involved in building Lightning components apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Upgraded Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Retrieved some data and its functionality from Third-Party API’s and displayed within the lightning component.
• Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to the component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.
• Built Lightning Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented the Web Services through WSDL in the Salesforce.com for outbound messaging.
• Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Confidential

Sr. Salesforce Admin/Business Analyst

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level security, Profile and audit trail setup.
• Developed integrations to Integrate Data from Salesforce.com using SFDC APIs.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Scheduled Apex Batch jobs for processing large records.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change set instance after testing.
• Implemented the Salesforce.com applications using Agile Scrum Methodology
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce

Confidential

Sr. Salesforce Admin/Developer

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document Implemented Agile Methodologies in developing SDLC.
• Created Objects, Page Layouts, Record Types, Relationships, Validation Rules, Workflows & Approval Process. Implemented Single Sign-On with SAML on force.com
• Using Data Loader and Import Wizard for Data Export, updates and backup for the organization.
• Working with Administration activities like Users, Profiles, Permission Set Role, OWD settings and Sharing Rules. Designed and Developed Service Cloud and Integration.
• Created workflows for automated Lead Routing, Lead Escalation, Alerts & Custom Coaching Plans.
• As Per the business user’s requirement, creating Reports and Dashboards.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Created Public Groups, Queues, Permission Sets, Profiles, Users & Security Settings based on role hierarchy. Involved in Data Migration from three Legacy Systems to Salesforce.
• Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, Visual Force Sites) for business support and technical support for its channel customers.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Worked on writing Apex Triggers & Apex Classes, Batch Apex and Scheduled Apex.
• Experienced in designing UI in Visual Force Pages using JavaScript, HTML, AngularJS and CSS. Wrote Test Scripts for various scenarios. Migrating Metadata from one sandbox to another sandbox using Force.com IDE tool.
• Worked on ETL tools and Web Services like REST API and SOAP API to integrate Salesforce with other applications within the organization. Stash version control & Jenkins for Continuous Integration.
• Delivered Support for continuing Salesforce .com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Implemented Email-to-Case, Web-to-Case for automation of the case creation.
• Performed Unit, Integration, Regression and User Acceptance Testing.

Confidential, Bethesda, MD

Sr. Confidential Admin/Developer

Responsibilities:

• Involved and worked on Multiple Confidential Projects on different platforms within Marriott Account.
• Involved full cycle of the upgrade of the environment from Confidential 8.0 to 8.1.1.15
• Involved in open UI upgrade from 8.1.1.11 to 8.1.1.15 and full IRM process
• Involved in open UI upgrade from 8.1.1.7 to 8.1.1.11 and full IRM process
• Upgraded Oracle BI Publisher from 10g to 11g for Confidential Reports in 8.1.1.15
• Installed & Setup Production in Linux
• Migrated environments from AIX to Linux
• Involved in Migration & upgrade Confidential OS from Windows 2004 to windows 2008.
• Involved in MQ setup and JMS receiver setup in Confidential integration with external systems.
• Developed UNIX scripts for Confidential conversion.
• Designed and engineered migration plan from Actuate to BI Publisher for Confidential Reporting Solution.
• Installed and setup Production for Confidential and BI Publisher Report Server
• Involved creation of technical environments for development, testing and Performance.
• Repository migration.
• Setup doc server and reports server
• Worked with product team and applied maintained release Confidential patches delivered by product team.
• Worked with client team Architects in designing Pre-production, production environments.
• Carried day to day Confidential admin tasks like SRF replacement, bouncing servers and Importing SIFs etc.
• Worked on configuration of Application Deployment Manager
• Involved in the resolution of document & communication servers related problems & issues
• Monitored Confidential Development, Testing, Training, Staging, Fix & Production Environments
• Extensively involved in repository migrations, Confidential file system migrations & actuate reports migrations
• Involved in fixing environment specific defects in the testing phase
• Involved in solving environment specific performance issues in the performance testing phase
• Worked on analyzing slow running and problematic sqls originating from Confidential application and provided recommendations to tune sqls for optimal performance
• Extensively involved in document & communication servers troubleshooting
• Worked on setting up the integrations for Confidential inbound and outbound web services
• Responsible for installing, configuring, upgrading of Confidential dedicated client, sample and tools on development team’s machines
• Created an automated process for srf replacement to support the development team
• Worked on Confidential environment parameters extraction & archiving
• Involved in configuration & maintenance of multiple applications on a single environment
• Involved in providing requirements & guidelines for Configuration of LDAP security adapter
• Extensively involved in troubleshooting IIS web server problems
• Involved in UNIX & Windows administration

Confidential

Support Engineer

Responsibilities:

• To manage and resolve Service Requests logged by customers on Confidential products and contribute to proactive support activities according to product support strategy and model.
• Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, scripting tools, etc)
• Contributing to Knowledge Management content creation and maintenance.
• Participating in Root Cause/Corrective Action activities defined within the product area in order to further enhance the customer experience and improve the Oracle product.
• Maintain an up-to-date and in-depth knowledge of new products released in the market for the given product area.
• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle Confidential applications functionality and technology
• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
• Provide remote-based functional support & training for Confidential server issues
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Confidential

Senior Confidential Administrator

Responsibilities:

• Work in large Confidential development teams (parallel development method on overlapping projects)
• Confidential 7.8 & 8.0 Server installation & administration
• Upgraded from 7.8 to 8.1 on windows servers.
• Installation and configuration of OBIEE 10g
• Installation and configuration of Actuate server & BI Publisher
• Installation and configuration CTI for Confidential
• Integration using middleware(MQ Series and custom solutions)
• Testing, troubleshooting and performance optimization
• Go-live and post Go-live planning, execution
• Exposure to current Software Development Methods, Trends and Tools
• Plays a role in the creation of new technical environments and establishing appropriate standards and strategies for these environments
• Provided support for the Confidential development, test, and conversion environments
• Initializing Local database for Developers.
• Provides Confidential application support and maintenance of all the Confidential environments, including application monitoring, issue resolution