Credit Card Operations Associate Resume Cherry Hill - Hire IT People

TECHNICAL SKILLS

Software: Microsoft Office Suite (Microsoft Word, Excel, Access, PowerPoint & Outlook), Workday, Tableau, TSYS, ADM, FIDELITY

Languages: Visual Basic.Net, Visual C#.Net, C, C++, XML/HTML, JavaScript, PHP, Python

Operating Systems: Windows XP/ 7 / 8

Query Language: SQL

Databases: Oracle, MySQL, SQL Server

Concepts: Web Designing, Web Developing, Data Entry, Data Visualization, Typing

PROFESSIONAL EXPERIENCE

Confidential, Cherry Hill

Credit Card Operations Associate

Responsibilities:

Process all incoming credit card applications and underwrite requests. Work with business loan department to obtain required documentation and update with business credit cards. Respond to inquiries and assist in resolving problems/complaints.
Protect privacy and non - public information. Assist in the prevention of fraudulent activities. Control the issuance and renewal of credit cards by the organization by verifying the names, account numbers, SSN, mailing address and primary address, funds etc.
Doing all the operations related to credit card account opening, collateral account hold and release, past due closed per bank policy, graduation procedures, graduation rejects procedure, increase limit etc. using credit card tools e.g., TSYS, ADM, FIDELITY, SECURED CARD MAILBOX.

Confidential

Data Entry Clerk

Responsibilities:

Data entry and order processing, Word processing (60 WPM), Spreadsheet & database program, Invoicing & Inventory system, Administrative support, Picking, Releasing, Packing Operations, Account records management, Input records into billing system after verifying required approvals are in place.
Basic math skills, Excellent interpersonal communication, Ability to effectively manage time & prioritize tasks, Strong product knowledge & understanding of target customers, Money management, Money counts, Clean work area, Organized.

Confidential

Data Analyst

Responsibilities:

Documented and managed the requirements and change management process for various tools developed internally.
This involved triaging the enhancement requests, performing impact analysis, getting senior management approvals and hand offs to the development team.
Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for the project.
Created Use case diagrams using MS Visio. Gathered all the required information related the incoming data and data sources for the Tracking Application.
Created a thorough Data Analysis document in order to gather the accurate data for the rewrite of the application and also to demolish the bad data.
Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirement