SUMMARY

• An experienced professional with 10 years of IT work experience primarily focused on Microsoft Dynamics CRM implementation across various business domains includes Business Analysis, Database Systems Management & Design, Quality Assurance and Project Management.
• Overall 7+ years of work experience with various versions of Microsoft Dynamics CRM
• Experienced in Configuring, Customizing, and Extending various Microsoft Dynamics CRM versions like 365, 2016, 2015, 2013, 2011 and 4.0
• Around 5+ years of leadership experience in Business Analysis, Operations, Project Management, Quality Control
• Have a good understanding of all phases of Software Development Life Cycle (SDLC) - Inception, Analysis, Design, Development, Testing, Deployment and Maintenance
• Over 5 years of hands-on experience with C#.net, ASP.net, ADO.net, SQL Server
• Good Knowledge of SDLC and Agile Methodologies
• Good knowledge of Client-side technologies like HTML, XML, JavaScript
• Experienced in Database Systems, SQL, T-SQL, Stored Procedures
• Competency in SQL Server Reporting Services (SSRS) and Fetch XML reporting
• Skilled in creating data centric applications for CRUD operations with CRM SDK and APIs
• Hands-on experience in developing Plug-Ins for CRM for several messages and different stages of processing
• Proficient in design, development and deployment of Workflows in CRM to automate business processes
• Worked with Scribe for integrations and data migration for Dynamics CRM instances
• Experience using Microsoft Dynamics Data Migration Manager for importing data into CRM system
• Hands on experience with SQL Server Integration Services (SSIS) packages to migrate data to CRM and schedule SQL jobs
• Developed Custom Dashboards for sales and service modules in Dynamics CRM
• Experience in Integrating CRM with SharePoint for document management solutions.
• Experience with conducting Business Analysis and requirements gathering for CRM applications including GAP analysis, planning and estimation.
• Knowledge of developing and maintaining access controls to CRM based on user, roles, application
• Managed end-to-end delivery of business features and enhancements to production systems
• Developing, updating, and reviewing implementation work plans and project schedule
• First line of support for all CRM production tickets and change requests
• Conducted end user training for clients to successfully use and maintain MS Dynamics CRM applications
• Developed training plan and training materials per business needs
• Experienced in creating, updating, and reviewing project plans
• Good Team player with excellent communication skills
• Excellent analytical, logical and interpersonal skills. Hard working and fast learner with self-motivating personality

TECHNICAL SKILLS

Enterprise Technologies Languages: Microsoft Dynamics CRM 4.0/2011, 2015 \ C#, T-SQL\ 2016, Dynamics 365, SharePoint\

.NET Technologies Web Technologies: .NET Framework 3.0/3.5/4.0, C#.net, ASP.net, \ XML, XSLT, HTML, CSS, JavaScript, ADO.net TypeScript

Databases Reporting Tools: MS SQL Server 2005/2008/2008- R2, 2012\ SQL Server Reporting Services (SSRS) MS Access, Microsoft Dynamics Data Migration \ Manager, SQL Server Integration Services (SSIS)\

Office Tools\ OS\: Microsoft Office/Project/Visio, Visual Source \ Windows Safe (VSS) 6.0/2005\

Other Tools: Scribe, KingswaySoft, SAP NetWeaver, \ SAS Enterprise Miner, IBM Rational Modeler\ XL Miner, CRM Solution Manager\

PROFESSIONAL EXPERIENCE

Confidential

MS Dynamics Team Lead

Responsibilities:

• Conduct discovery analysis sessions with BSA’s for evaluating business requirements requested by Confidential
• Conduct an impact analysis and feasibility study of the requirement and how it can be implemented within Dynamics 365
• Analyze the business requirement and conduct a gap analysis to determine the degree of customization that would be required to implement the feature within Dynamics 365
• Attend and Conduct design meetings with Design approval committee
• Create data models (E-R diagrams) as part of documenting the implementation of a specific feature
• Work on creating dashboards, reports and embedded URL’s to access or display reports
• Design, develop and implement MS Dynamics Plugins to implement complex business logic
• Work on Designing, developing and implementing Typescript to modify Client-Side behavior
• Work on creating custom entities and setup relationships as per the Entity relationship models for Dynamics 365
• Design, implement and document Security roles for providing access to various user groups based on the MS Dynamics Security Model
• Deploy code to GIT repositories using Gradle commands to support Confidential ’s CI\CD pipeline
• Take part in peer review and design review for code and feature development for Dynamics 365 that has been requested by the business users

Environment: Microsoft Dynamics 365 V 9.1, TypeScript, GIT, IntelliJ, Visual Studio 2017, Postman, C#

Confidential

MS Dynamics CRM Sr. Consultant

Responsibilities:

• Conduct requirements gathering sessions with the end users for defining to-be business processes and requirements.
• Perform feasibility study on business requirements, analyze requirements and conduct gap analysis to determine the degree of customization required.
• Work with solution partners to determine effort estimates and timeline for development.
• Work on creating data models for the purpose of identifying and creating relationships between custom and generic entities (E-R diagrams)
• Create customized forms, workflows, dashboards, etc. based on the needs of the users.
• Develop custom JavaScript's and plugins based on user requirements
• Work on implementing Business rules and Business Process Flows
• Create custom entities and setup relationships as per the entity relationships (ER diagrams)
• Create and implement security roles based on a security model
• Perform annual maintenance of the Dynamics 365 including but not limited to regular backups, testing/implementing version updates, and monitoring user licenses/access.
• Manage CRM data including but not limited to e-mail campaign clicks/opens, importing new leads & clients, and removing or merging data.
• Assist with new user onboarding, user access, and training.
• Provide CRM End User support on day-to-day usage with inquires and reporting.

Environment: Microsoft Dynamics 365 Online, Visual Studio.NET 2012, JavaScript, SQL Server 2012, C#

Confidential, Investments, CA

MS Dynamics CRM Sr. Consultant

Responsibilities:

• Held regular meetings with business users and conducted discovery analysis sessions for evaluating business processes and business requirements
• Performed feasibility studies on end user’s business requirement for implementation
• Analyze requirements and conduct gap analysis to determine the degree of customization required
• Worked on creating data models for identifying and creating relationships between custom and generic entities for Dynamics 365(E-R diagrams)
• Designed custom entities for implementing requirements
• Was involved with the planning and design of various integrations for the PWD Organization
• Designed, developed and implemented basic Security models and security roles

Confidential, CA

MS Dynamics CRM Sr. Developer

Responsibilities:

• Conducted discovery analysis sessions with the end users for evaluating business processes and requirements
• Performed feasibility studies on end user’s business requirement for implementation
• Analyze requirements and conduct gap analysis to determine the degree of customization required
• Effort estimation for development and customization from CRM 4.0 to CRM 2015
• Work on ATI and NHA backlog items
• Plan, develop and deploy CRM solutions for multiple environments
• Work on ATI integration to various systems
• Design, develop, configure and migrate Scribe packages to multiple environments
• Worked on creating data models for the purpose of identifying and creating relationships between custom and generic entities for CRM 2015 (E-R diagrams)
• Created custom entities and setup relationships as per the entity relationships (ER diagrams)
• Created and implemented security roles based on a security model

Environment: Microsoft Dynamics CRM 2015 On-Premise/Online, Visual Studio.NET 2012, CRM Solution Manager, Scribe 7.9, JavaScript, SQL Server 2012, C#, ASP .Net, Active Directory, IIS 7.5

Confidential, CA

MS Dynamics Sr. Developer

Responsibilities:

• Conduct discovery analysis sessions with the end users for evaluating business processes and requirements
• Performed feasibility studies on end user’s business requirement for implementation
• Analyzed requirements and conducted gap analysis
• Evaluated all production environments and created upgrade plans for CRM and Recruiter upgrade
• Effort estimation for development and customization
• Work on CRM Recruiter Version Upgrade for Undergraduate and Graduate Schools
• Plan and Deploy CRM solutions for various university departments
• Work on creating Reporting Dashboards for business users
• Creating of Custom Reports and queries for User reporting
• Debug plugins to maintain prospect data
• Create custom entities and setup relationships as per the entity relationships (ER diagrams)
• Create and implement security roles based on a security model

Environment: Microsoft Dynamics CRM 2011 On-Premise (UR 18), Recruiter 3.7.0/3.7.1 , Payment Gateway 1.2/1.3, Visual Studio.NET 2012, CRM Solution Manager, JavaScript, SQL Server 2008 R2, SQL Server 2012, SSRS, C#, ASP .Net, Active Directory, IIS 7.5