SUMMARY

• Over 20 years of progressively increasing responsibilities and experience in IT, managing complex projects as Director of Program Management, Director of Business Analysis, Product Owner, Sr. Program Manager, Project Manager, Scrum Master and Release Manager.
• Experienced in large($40M Plus) and small scale program and project management, end - to-end systems development lifecycle management, technology solutions delivery and technology operations and maintenance
• Experience working in a very politically charged environment
• Process oriented leader with strong PO and PM skills and excellent leadership qualities able to effectively bridge the gap between IT and Business stakeholders to cultivate positive interactions with all levels of team members, from users to executive decision makers.
• Sole “Point of Contact” for executive management for several programs
• Developed and managed multidisciplinary, matrixed and distributed teams comprising of 20 -150 team members (including external vendors)
• Experienced in managing multiple priorities, projects and teams simultaneously.
• Successful track record of delivering projects on scope, on time, on budget and on quality, in SAFe, Scrum, Agile and Waterfall methodologies.
• Delivered over $10M in Savings per year for the last 8 years
• Coached and Mentored teams and peers on Scrum methodology and the Optum Scaled Agile Framework, OSAM (OSAM is the modified version of SAFe methodology, Optum)
• Experienced in managing projects involving Mergers and Acquisition (M&A), Big Data and Cloud technology.
• Experienced in creating Standard Operating Procedures (SOP’s), sustainable business processes and continuous improvement within the UHC PMO(Project Management Organization)
• Highly experienced in negotiation, influencing others and managing conflict
• Highly organized with excellent analytical, interpersonal and communication skills

TECHNICAL SKILLS

Management Tools: CA Agile Central(Rally), ALM, Jira, MS Office -- MS Excel, MS Word, MS Powerpoint, MS Sharepoint; MS Visio, MS Project, ADR, Sharepoint, One Note, Planview, PPM Optics

Databases: Oracle, SQL Server, MS Access, HOGAN, Big Data, Hadoop, ETL, Data Lake

Programming Languages: Java, Python, Perl, Visual Basic, C, C++, .Net(5 years of Experience)

Web Technologies: Cloud, MicroServices, Java Script, VB Script, Perl, HTML, XML

Testing Tools: Selenium, SOAP UI, HP ALM, Rally, Quick Test Professional, Load Runner, TOAD, JMeter

Platforms: Unix, Windows, Android, ios

Mainframe: JCL, TSO/ISPF, Cobol, DB2, DIR, DCS Network Access Points, DASD and VTS (virtual tape)

PROFESSIONAL EXPERIENCE

Sr Director of Program Management

Confidential, Mckinney, TX

Responsibilities:

• Led a team of program Managers for complex programs(both Mobile and Web based) under the Clinical Business domain. Continuously ensured the program’s alignment to objectives; Orchestrated and drove the successful & timely completion of programs to achieve the business goals, including the identification and resolution of risks and issues which impact program delivery
• Managed client expectations, taking the lead in walking internal stakeholders and clients through project schedules of critical dates, explaining and clearly articulating details embedded in estimates and statements of work.
• Work with Operations business units to assess and streamline processes in order to mitigate risk or control issues and generate efficiencies
• Led a team of Release Train Engineers (RTE) for complex programs under the Clinical Business domain. Continuously ensured the program’s alignment to objectives; Orchestrated and drove the successful & timely completion of programs to achieve the business goals, including the identification and resolution of risks and issues which impact program delivery
• Facilitated communication between team members in all phases of project by ensuring all disciplines are kept abreast of action items, feedback, next steps, client communications/conference reports, project developments/status and direction etc.
• Provided weekly financial health reports and recommendations; supported forecasting, tracked run rates and identifies areas of risk
• Facilitated and managed multi-disciplinary teams assigned to various projects; was in charge of setting goals and priorities for project.
• Responsible for management of vendor relationships and responsible for management of consultants involved in assigned projects.

Director of Program Management

Confidential, Minneapolis, MN

Responsibilities:

• Provide oversight and leadership for delivering Programs and Projects under Medicare & Retirement
• Manage program portfolio of $60M+
• Led and managed the Health4Me mobile application from inception to production
• Lead and manage team of 40 resources including 7 direct reports
• Broker delivery of critical programs within the portfolio, ensure organizational alignment on scope, schedule, quality, benefits
• Implement and monitor appropriate controls to proactively deal with barriers to completion
• Single point of escalation within the M&R program portfolio
• Partner regularly with executive leadership to ensure all programs align with strategic business and financial goals
• Experienced in leading cross functional teams, consisting of technology and business resources, across multiple disciplines
• Created a single domain based financial reporting system for the Medicare & retirement portfolio eliminating several adhoc reports creating a single a source of truth.
• Delivered in excess of $10M Savings over the last 5 years:
• Delivered $5M savings on a major platform implementation
• Delivered $4M savings in a project that introduced a new concept of placing providers in a tiered structure
• Delivered $1+M annual savings in the first Enterprise Content Management solution for UHG enabling M&R business to maintain their website without relying on IT.
• Delivered $1M savings through portal deployment. Conceived, designed and ran an in-house HTML development team to support portal html development work internally to UHG IT. This helped in removing critical dependency on agency /vendors
• Standardized processes and implemented several best practices (e.g. Status reporting, Release announcement, forecasting etc.) at the EPMO level

Sr Program Manager

Confidential, Minneapolis, MN

Responsibilities:

• Directed multiple Programs and projects with a budget of 10 Million and 20 resources
• Successfully led the myUHC team to implement Adaptive Authentication on myUHC.com
• Active engagement with business teams to ensure access to knowledgeable personnel and execution of program/project planning and organizational governance
• Cultivating business relationships to provide program leadership in a highly matrix environment
• Actively engaging with business teams from business case development through program delivery
• Ensuring critical programs establish and deliver on commitments and establish metrics to proactively identify areas of risk and allow planning for mitigation
• Created and maintained IRAAD documents for tracking and communicating Risks and mitigations
• Creating and delivering executive level presentations on program updates, cycles and expected results
• Monitor and document project milestones and outcomes throughout the project lifecycle to ensure adherence to established schedules and achievement of targets
• Managed Development and Production Support Projects including project transition from development to production
• Experience supporting release management for development and platform related areas and programs
• Experience leading cross functional teams, consisting of technology and business resources, across multiple disciplines (developers, architects, automation engineers, platform engineers, business roles)
• Selected and Managed 3rd party vendors including contract negotiations

Program Manager

Confidential, Sioux Falls, SD

Responsibilities:

• Provided project team leadership and overall responsibility for the successful delivery of quality business systems.
• Created, designed and introduced a corporate standard Project management Methodology.
• Delivered $1M savings by implementing a Data Warehouse project for reporting from legacy systems. Informatica was used for ETL and Business Objects was used for Reporting.
• Delivered $.5M savings in a Data Warehouse and DataMart enhancement project to incorporate mainframe data that was not included in a previous release. This included the development of reporting capability
• Delivered $.25M savings in a major conversion project from Weblogic to Websphere.
• Led & Implemented Disaster Recovery and BCP (Business Continuity Planning) Web Portal for emergency planning