SUMMARY

• Accomplished Business Analyst who excels at developing workflows for page approval prior to publication in multiple languages.
• Skilled at creating customized menu items to move lists and document library items to different folders based on their lifecycle state.
• Adept at creating and analyzing global key performance indicators for the executive dashboard.
• Experienced at preparing projects, dashboards, reports, and questions for Jira related services.
• Knowledgeable in implementing procedures for integration of ALM tools with other systems including Remedy and SharePoint.

TECHNICAL SKILLS

• SAP
• SharePoint
• Visual Studio
• Jira
• Microsoft Office Suite
• MS SQL Server
• My SQL
• WinRunner
• LoadRunner
• Test Director
• UML
• Rational Rose
• Rational RequisitePro

PROFESSIONAL EXPERIENCE

Confidential

Business Process Consultant

Responsibilities:

• Created and managed a new bagel shop from inception to fruition where bagels are boiled and deli sandwiches are served in a café environment.
• Enhanced functionality by creating a business plan and proof of concept for a bagel style deli shop.
• Boosted profits by developing cost - effective resources for the business.
• Increased productivity by creating regulations compliant with food safety standards.
• Provided data analysis to C-level leaders enabling our team to lead implementation and execution of recommended data process improvements, thus resulting in cost savings for operations and technology
• Established the connection between legacy system and forum software using MySQL and SQL Server

Confidential

BUSINESS SYSTEM CONSULTANT

Responsibilities:

• Formulated statistical summaries for the enterprise access management team weekly.
• Developed meeting documents for the governance and operations team meetings.
• Captured action items and minutes for governance meetings.
• Created a report extracting data from databases and applications; organized data into access types, account types, lines of business, terminated accounts, and account groups; developed scorecards for weekly management review.
• Developed crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications
• Developed workflows for reports that were developed to help evaluate EAM accounts
• Utilized financial expertise, business acumen and data analysis skills to reengineer data processes in revenue producing lines of business
• Designed database schema contains over 30 tables such as users, groups, threads and posts.
• Developed statistical summary for Enterprise Access Management team on a weekly basis.
• Helped set up meetings with multiple associates and shareholders
• Worked to create meeting documents for Governance and Operations committee team meetings
• Collected meeting materials from those set to present at Gov and Ops meeting to upload to sharepoint.
• Took attendance and captured action items for Governance meetings
• Captured meeting minutes for Governance meetings
• Collected votes by email for approval of Meeting minutes.
• Worked on documentation for Governance and Ops as well as Centralization
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Analyzed data patterns for identification of correct data during conversion designing.

Confidential

DATA BUSINESS ANALYST / PROJECT MANAGER

Responsibilities:

• Derived requirements for current system enhancements by conducting workflows, process diagrams, and gap analyses.
• Prevented delays by assigning tasks to team members and monitoring and tracking project progress.
• Controlled and monitored projects including reporting status and tracking issues, risks, and scope changes.
• Configured and administered VersionOne as the team's Agile management tool.
• Provided VersionOne training to the software development team and business stakeholders.
• Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements using UML.
• Resolved kinds of software or database related issues such as data loading and migration
• Worked on documentation for eDIM and btConverge
• Assigned tasks among development team, monitored and tracked progress of project following AGILE methodology.
• Designed and developed Use Cases and UML models using Microsoft Visio.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Work with System analyst and IT teams to understand the flow of data.
• Reviewed and analyzed data from various sources.
• Assisted the project manager in controlling and monitoring the project especially with reporting status and tracking issues, risks, and scope changes.

Confidential

SENIOR BUSINESS SYSTEM ANALYST

Responsibilities:

• Reconciled billed premiums for consumers with coverage determined in MMIS and the new eligibility system with payments received during 2014 and 2015.
• Transitioned MinnesotaCare billing and payment tracking to MMIS from an EP Financial Module.
• Created fixes for systems impacting account creation and billing for the correct premium accounts.
• Streamlined implementations and reduced maintenance efforts by identifying process improvements.
• Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
• Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements.
• Developed, coordinated, and implemented methodology and scope for multiple complex projects.
• Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
• Lead project design, understand and provide analytical and technical perspective to the business, project teams, external groups and quality teams to ensure all SDLC requirements are met.
• Assisted the project manager in controlling and monitoring the project especially with reporting status and tracking issues, risks, and scope changes.
• Put out sprints every 2 weeks in AGILE style processes.
• Both AGILE and RUP (Rational Unified Process) methods are followed, AGILE used mostly for projects done in phases, to manage SDLC process.
• Strong, detail-oriented leader with the ability to create and deliver consolidated release status on recurring basis to large audience including executive leadership at eComm and Integrated Release Management meetings.
• Ability to adapt and familiarize with services and client release dates and ensure the calendar is available to the Program Manager, Project Managers, Application, Testing, and Release Managers. Establish regularly scheduled meetings with Project Managers to gauge the progress and record any issues and risks.
• Upgraded the MS SharePoint 2010 Content Management System to MS SharePoint 2013.
• Extensively written requirements for creating forms, pages, web part pages, calendars, tasks, issue tracking, etc. using MS SharePoint 2013.
• Extensively worked on GAP Analysis, Data Analysis and mapping MS SharePoint 2010 functionalities in AGILE work environment.
• Took every opportunity to evangelize the use of MS SharePoint 2013 and to provide demos of how to replace manual business processes with out of the box MS SharePoint 2013 functionality
• Understood and documented the requirements for the integration with the intranet portal.
• Designed and managed specific modules of the solution.
• Used MS project for resource allocation and time management.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation.
• Experience in using MS SharePoint 2013.
• Created matrix of all the MS SharePoint 2013 site features to identify the active features for each template type.
• Solid understanding of MS SharePoint 2013 Profile, Personal Workspaces, OneNote, web apps (online MS apps) and One drive
• Creation, modification, implementation and tracking of use cases
• Excellent Client/Server management experience including client engagement, data analysis, technical analysis and sign off.
• Utilized MS Project for project tracking, communication, and documentation