SUMMARY

• A Software QA/BA professional who enjoys learning new applications, planning, executing and delivering for Unit, SIT, UAT and Regression testing phases for CRM system implementations utilizing continuous integration/continuous development or Agile - Scrum frameworks.
• 7+ years of client facing experience, includes working with diverse, geographically dispersed teams in transforming disparate systems into a seamless customer engagement system.
• Curator of new approaches to deepen working relationships (face-to-face and virtually) to facilitate teams’ success. Life-long learner and knowledge champion who seeks out alternative team building and training methods to expedite e-learning, self-paced and ILT learning activities.

TECHNICAL SKILLS

• Azure DevOps
• OnBase (Training only)
• XrmToolkit
• Level Up
• Visual Studio
• Office 365, Visio and PowerPoint
• Confidential Project Management, OneNote, OneDrive, Teams and Sharepoint
• HP ALM Quality Center (Micro Focus) 12.5;
• Hexawise
• CA Agile-Rally
• Atlassian: Jira; Confluence; Zephyr (Training only) and Tempo qTest-(Training only)
• UFT; SQL (Training only)

PROFESSIONAL EXPERIENCE

Confidential | Phoenix, AZ

Dynamics 365 CE-CRM Functional Business Analyst

Responsibilities:

• Created and delivered complex End-to-End UAT test scenarios and cases for a 2 out of 5 modules for an $84mil new customer engagement and transformation system implementation
• Acted as Scrum Master for a team of cross-functional consultants Follow the development with the development teams and external companies to answer functional questions and review functional impacts of technical decisions
• Coordinated Scrum Ceremonies for Daily Standups, Sprint retrospectives, Story Grooming, and Release Planning
• Liaising between developers and project stakeholders; fostering quality communication between engineering disciplines
• Identify and analyze process gaps and trends and/or recurrences of process errors and forward recommendations for resolution to technology partners
• Conduct Stakeholder requirement workshops; Document data exchange & reporting requirements; Wireframing for digitization of forms
• Document Functional Design in Azure/DevOps; create and update Process Flows
• Contribute to Data Model; document Business Logic and Security Requirements; capture and finalize Change Requests from working session demos

Confidential | Atlanta, GA

Senior IT Advisory Consultant

Responsibilities:

• Lead SIT, UAT and Regression testing for medium to high complex enterprise projects utilizing Agile-Scrum. Design testing scenarios and test cases to ensure realistic operational activities and budgets are met. Responsible for SIT and UAT walkthroughs and demos.
• Demonstrated ability to understand and integrate cultural differences and lead virtual cross-cultural, cross-border team.
• Establish goals, negotiate project commitments and develop project plans for a 6-person scrum team.
• Co-created and authored curriculums for: Introduction to Testing; Introduction to Insurance and Technology (P & C and Life) and Introduction to SAP.
• Lead in the development, maintenance, and the provision of training on testing procedures, sectors and technologies.
• Support in grooming and maintaining project backlogs.
• Identified, removed and prevented impediments, technical/non-technical roadblocks, and distractions to maintain and improve team capacity.
• Teamed together with other scrum teams to drive optimal performance and delivery.
• Collaborate with internal and external (client) subject matter experts to design, create and maintain end user test scenarios and training and learning material.
• Responsible for requirements gap analysis and “as is” versus “future state” reviews to create test data requirements, traceability documentation, functional tests cases and end user training and enablement documentation.
• Facilitate discussion and effectively engage in conflict resolution.
• Direct ongoing IT test strategy and planning to support the design, code and implementation of applications and technology solutions, ensuring reliability of product in conjunction with specifications.
• Manage defect analysis across multiple engagements and interface iteratively with key stakeholders and developers throughout SDLC process to achieve the stated vision.
• Participate in gathering requirements; leading client-facing interviews and workshops for both PEGA and Guidewire Insurance Suite development projects.

Confidential, Alpharetta, GA

Software QA Analyst

Responsibilities:

• Designed SIT, UAT and Regression test plans and test cases for new releases for Basel II & Basel III solutions within Confidential ’ Commercial Risk portfolio utilizing an Agile-Waterfall hybrid methodology.
• Conducted client workshops to aid in the development and review of business requirements for weaknesses and gaps in function, behavior, testability, usability and provide recommendations to technical resources on findings.
• Responsible for the end of day and weekly communication with UAT stakeholders on issues and risks for a scrum team of 8 people.
• Captured and reported program status to executive management.
• Worked with cross functional teams to learn and practice healthy backlog grooming and prioritization practices.
• Provided leadership and coaching to other contracted vendor stakeholders on business products, SDLC processes and QA best practices.
• Coordinated and demoed end-to-end test simulations for senior management and shareholders.

Confidential

Pega Developer Trainee

Responsibilities:

• Stepped into an entirely new environment and acquired knowledge of key programming tasks including analysis, coding, and debugging of complex Object oriented program logic.
• Overcame a short learning curve and quickly grasped complicated concepts of technical development, the fundamentals of SQL, VMWare, Java, and Business Architecture.
• Subject Matter Expert for the Affordable Care Act (ACA) and Meaningful Use Phase 1 Compliance.
• Conduct current state assessments of GA primary care/specialist physician practices to determine their readiness to adopt Electronic Health Record Systems.
• With an eye on the big picture, made recommendations for ACA compliant cost-effective system implementations and training, managing client dynamics, customer experience, technical and business service delivery.