Independent Consultant, Business Owner Resume

SUMMARY

A top - performing IT Applications Project Manager recognized for excellence in providing high-quality customizable solutions combining technology, analytics and business development expertise to deliver substantial revenue growth in highly competitive business markets.
Strong expertise in private and public sector organizations as well as leveraging existing networks, and proactively initiating training and development opportunities.
Highly accomplished in consultative team leadership and ability to build and maintain relationships.

AREAS OF EXPERTISE

Agile Project Management
CRM Solutions
Implementation and Integration
Process Improvement
Strategy and Change Management
Business Analytics and Optimization
Training & Development Workshops
Cloud Platform Applications
Enterprise Infrastructure
Siebel / Oracle OUAF
Application Architecture
Adaptive Communication

PROFESSIONAL EXPERIENCE

Confidential

Independent Consultant, Business Owner

Responsibilities:

Captive Auto Finance - Communications liaison between business managers of assigned CRM applications and software engineering team, ensuring alignment of technology solutions to business strategy and facilitating project execution. Assist in identifying, evaluating, and developing systems and procedures that meet user requirements. (Siebel vs Salesforce or Oracle Sales Cloud) Responsible for applications representing over four million customer interactions per year.
Runs an online e-commerce retail business on side.

Confidential , Irvine, CA

Principal Consultant

Responsibilities:

CRM - Oracle Sales Cloud PRM implementation - Led team across different phases of test cycles including UAT sign - off for phase rollouts. Responsible for test strategy preparation, test planning, scripting, end to end testing execution, and test results reporting.
Captive Auto Finance in Southern California - Led team consisting of Pro*C programmers, Oracle forms developers, ETL and OBIEE specialists for Credit Bureau Reporting Project implementation for FCRA compliance enablement and reporting. Responsible for solution high-level design, work planning, budget, fees, and staffing resources, scope, project process planning as well as offshore team work collaboration and project deliverables.

Confidential, Costa Mesa, CA

Senior Managing Consultant

Responsibilities:

Recipient of three Service Excellence Awards for project execution, high-quality contributions, and innovation
Successfully managed 14 complex, full lifecycle projects across various industries in the private and public sectors
Demonstrated experience with Time & Material, Cost Plus, and Fixed Price engagements
Collaborated with PMO and client leadership in the preparation of project plans for architecture and integration
Conducted and facilitated client workshops for learning opportunities in delivered functionality improvements
Managed global teams of onsite and offshore resources in building, testing, and delivering CRM solutions; mitigating risk, standardizing processes, and developing talent to meet and exceed client expectations
Developed and implemented customized client-necessitated solutions to improve functionality including:
Generated Global Resolution System activity reports
Provided oversight of installation and configuration of BI Publisher
Managed team in creating infrastructure strategy for cross-platform migration
Designed, built, and tested new Patient Management System to streamline call-center responsiveness
Configured Siebel components for Email Auto Response, CTI, Document Server, and BI Publisher, and worked on modifications needed for existing EAI and EIM interfaces
Developed code drops and configured release packages and patches for all environments
Initiated and facilitated Request for Change, release and outage, problem management, and system incident troubleshooting through resolution
Completed scope and planning, design, development, configuration, escript coding validation rules, workflow, and other requirements for rollouts of Campaign Management, Contact Management, Opportunity Management, and Sales Forecasting

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