Business Consultant Resume

SUMMARY

I am an experienced and driven IT Professional with well over 10 years in the field. I have a background in IT, Business and Accounting with experience in ERP/ CRM Systems. In addition I have 3 years experience as a Sage Intacct Consultant as well as over 5 years in total ERP/ CRM experience.
My strong business analytics skills in IT and Accounting Systems makes me the ideal candidate to and act as a primary source of knowledge and expertise for all IT & ERP/ CRM Business Solutions. I have strong self - motivation which allows me to improvise or adapt/ learn very quickly due to my commitment to excellence and pride in my work.

TECHNICAL SKILLS

Microsoft SQL Server Database Administration
Microsoft Windows XP, 7, 10 OS Troubleshoot & Support
Microsoft Office (365, Word, Excel, Outlook, Etc.)
Broad SLA fulfillment abilities
MS Teams, Slack, Discord, Etc.
VMware, Citrix, LogMeIn, Secure VPNs
Experience in Manufacturing, Materials, Production Planning, Distribution & Sales

PROFESSIONAL EXPERIENCE

Business Consultant

Confidential

Responsibilities:

Sage 300 ERP System Implementation & Support (On-Site & Remote)
Business Workflow Analysis & Planning
Support clients with a range of issues (i.e. Customization, Troubleshoot, Administration)
Communica te via email/ phone, provid e follow-ups & updat e tickets
VMware to test & train Users or visually presenting solutions / examples to clients
Develop training and user manuals and conduct training sessions for end users.

Sage Intacct Consultant

Confidential

Responsibilities:

Analyze & identify ways to increase productivity (Scoping, Gap Analysis, Solution Preparation)
Build business case study & work with management to meet business goals
Lead the S&OP process for the organization
Ensure data integrity per demand dates and project schedules in ERP system
Procurement of raw materials/ packaging. Perform supplier performance analysis & risk assessment, Etc
Apply Rough Cut Capacity planning techniques to test feasibility of MPS and recommend solutions (i.e. staffing, overtime, outsourcing, etc) to create plan
Customization & Development Sage Intacct & Delivering Custom fields, applications, Custom reports and Custom list views
Utilizing Sage Intacct Platform Services to create custom objects (Customer, Vendor, Account, AP Bill, Etc), pages and applications
Implementing planned work processes, Configuration, Testing and perform UAT
End User Training/ Onboarding new employees to achieve planned goals and aligning all Users with them as well
Acted as Sage Intacct subject matter expert and interfaced with technical consultants to drive upgrades and improvement projects
Document business requirements; develop functional and technical specifications/designs for Sage Intacct
Responsible for mapping business processes to Intacct, assist integrating with Salesforce and aid in user acceptance testing

Sage Intacct Consultant

Confidential

Responsibilities:

Resolving Sage Intacct End User issues
Gather requirements & Mapping those requirements into Intacct, changing configuration as needed
Customizing Sage Intacct & Delivering custom fields
Developing Intacct Synchronous API Smart Events, Smart Rules and Smartlinks (Creating Triggers, Conditions and Actions)
Smart Rule Example (Preventing AP/ AR posting to wrong department)
Utilizing API calls to update bill description depending on amount due
Adopting 3rd party Apps to integrate with Intacct most efficiently & timely
Communicating with management, team members and Technical Team/ Developer for enhancements if needed
Providing necessary Training to End Users
Referencing KB articles and creating documents for Training Purposes

Confidential

ERP Administrator

Responsibilities:

Adher ed to strict policies on handling of confidential client data/ property
Used best industry practices to ensure ideal solution delivery
Verified client information and communicated to clients in simple terms
Performing Software & Hardware repairs on a range of electronics, training new co-workers for team consistency with minimal supervision