SUMMARY

• Confidential Retail Customer Experience - Product design, development and worldwide launch of new features for shopping cart, checkout and personalized recommendations for desktop and mobile
• A/B testing for eCommerce and hybrid mobile apps - embedded html web view for IOS and Android
• Part of founding MVNO team (Cox Wireless) that led the initiative from developing the mobile strategy, putting together requirements, completing business analysis, negotiating with partners & vendors, working with cross functional teams and launching the service
• Launched 15 applications and carrier services, inclusive of OTT and converged product offerings, in 18 month period prior to market launch of a MVNO (Helio) utilizing a mix of internal, domestic and offshore resources
• Launched the Integrated Airline Operations Center (IAOC) initiative from concept to market, delivering on time and over 1 million dollars under budget
• Design, development and launched of Mobile Customer Care App (Android, IOS )
• Design, development and launch of a digital storefront, enabling the purchase of games, wallpaper, ringtones, and music videos, from mobile devices
• Launched a multi-channel App Store with carrier billing, enabling App purchase from the handset and Web
• Design and launch of On-Device Portal, with playlist management, App download and content streaming to the mobile handset
• Launched a Web-based Digital Music Store and PC-based media client. Included support for music download and streaming
• Launched an OTT Apps for Internet Radio, Remote DVR and Video on Demand (VOD) service for Cable MSO subscribers, across mobile devices
• Contract negotiation and hands-on work with ODM and Platform Vendors, App Developers (BREW, ANDROID), Content Providers, and Device OEMs (Kyocera, Samsung, Motorola, LG, HTC) to assure proper implementation of requirements, risk mitigation and delivery to the market
• Responsible for content strategy, distribution, and licensing, as well as building and managing business relationships with the developer community, and content partners (Disney, NBCU, FOX, CBS, Weather Channel, Travel Channel, UMG, WMG)
• Integration of Yahoo Search, User-Generated Content (Google, YouTube, Blogger, Flickr, etc.) and Social Networking (MySpace Mobile, Facebook) into mobile handsets

TECHNICAL SKILLS eCommerce Tools & Technologies: Bazaarvoice, Windows Media DRM, Microsoft PlayReady, SK DRM, DECE, eBiff, OpenTV, Heroku, Github, Adobe Omniture, ORACLE Maxymiser, SiteCatalyst, WebLab, Splunk, New Relic, OMS Sterling, Google Ad Exchange, OpenX, Yahoo Gemini, OpenX, Google Analytics, Google Tag Manager, Somatix, CashStar, Cybersource, AliPay, Chase Pay, Chase Paymentech, Givex, Visa Checkout, Intershop B2B, Demandware, VeriFone PayWare, InterTrust, ORACLE Service Cloud, ORACLE Retail Merchandising System, Xstore, xCenter, Manhattan WMS, ORACLE ATG, NARVAR, Flash, Hadoop, WebMethods, TIBCO, Joomla, Python, Apache, Salesforce Commerce Cloud, Adyen, WebSphere, Stellent, Documentum, UML, .NET, J2EE, SOA, WebKit, Confidential Web Services (AWS), FareLogix, SABRE IX, Firebase, Google QPX Connect, AgileOne

General Applications: SAP, SAS, PeopleSoft CRM, Citrix, Slack, CHAID, AVID iNews, Lotus Notes, MS Office, MS Project, Primavera, NETVIEW, RACF, Expeditor, CICS, Seibel MAESTRO, OPSControl, JetPlan Engine, JetPlanner, Google ITA, and SABRE

Languages & Programming Tools: VBScript, Visual Basic, GraphQL, Node.js, Java, AJAX, JQuery, JavaScript, REACT, REDUX, JDBC, ODBC, Objective-C, SWIFT, ORACLE PL/SQL, Perl, JQuery, CSS3, HTML5, DHTML, XML, XMI, XML XSLT, WML, PHP, UDDI, WSDL, PL/1, COBOL, FORTRAN, JCL, SAS, SPSS, TSO/ISPF, TL/1, ASN.1, TPNS, Assembly Language (IBM, Intel, Motorola, HP, SUN), Visual Studio, DCDL, TCL, CGIProtocols, Standards & Topologies SIP, TCP/IP, SNMP, X.25, SNA, APPC, VTAM/LU6.2, LU0. Ethernet, 10FDDI, ATM, Frame Relay, T1-OC3, DS1, DS3 SONET, SS7, 3GPP, ITEF, 1x-EV-DO, ISDN, WAP, JSON, CDMA, WCDMA, GSM, GPRS, WMV, WMA, MPEG, H.323, H.324, G.711, G.729, HTTPS, SOAP, XML, WSDL, UDDI, RTP, H.261, H.263, H.264

Methodologies & Standards: CMM, CMMi, PRINCE 2, DLNA, UPnP, OMA, ISO (9000, 9001, 9002, 9003), AS9006, JAR-OPS, FAA DO 178B, DOD STD 2167A, ITAR, IEEE/ANSI Standard 829-1983, IEEE/ANSI Standard 829-1987, IEEE/ANSI Standard 829-1986, ARINC 424, CiberNet, MPEG-2, MPEG-4, Balanced Scorecard, SSADM, Summit/PM, Ascendant (PwC), MACROSCOPE, RUP, OOA/D, CORBA, COM, DCOM

PROFESSIONAL EXPERIENCE

Confidential

Associate Director

Responsibilities:

• Articulating vision and strategy for client digital products through synthesis of customer needs, market evolution and growth, and client goals and technology capabilities.
• Leading product feature definition by articulating business and customer requirements, by leveraging inputs such as market research, competitive & comparative analysis, heuristics analysis of current state experience and data insights
• Define team OKR’s and KPI’s for key outcomes and results and performance indicators
• Driving Collaboration across functional teams (Creative, User Experience, Customer Research and Technology) to ensure client business objectives and customer needs are addressed during the design and execution of the product
• Establishing frameworks for iterative optimization of product experience on web and mobile through continuous testing and learning

Confidential

Senior Product Manager

Responsibilities:

• Established and led the Post Purchase group, which includes 2 development/QA teams, business analyst, UX researcher and designer.
• Leading execution of business and technology initiatives to support Omnichannel Fulfillment, Returns, Exchanges Refunds, Ship From Store, BOPIS, and Product Reviews
• Develop product roadmap by identifying opportunities, evaluating ROI and prioritizing key initiatives for execution
• Define team OKR’s and KPI’s for key outcomes and results and performance indicators
• Partner with key stakeholders to define business requirements, translate requirements into user stories and work closely with engineering team to prioritize backlog. Own communication with leadership and cross-functional teams
• Subject Matter Expert for business and engineering teams and trusted advisor for Sr. leadership
• Remote teams: Argentina and Vancouver, BC (Confluence, JIRA, Slack)

Confidential

Senior Product Manager

Responsibilities:

• Led Checkout and Post Purchase teams, which included: 2 Product Managers, 2 Development teams (onshore & Brazil) Scrum Master, and UX Researcher/Designer
• Partnered with internal and external partners (Expedia, Allianz, Visa) to deliver core product features including: Payment methods (Travel Bank and e-wallet), and Ancillaries (Premium Class, Upgrades, Hotels, Rental Cars)
• Created E-Commerce enhancements to the payment and confirmation pages to improve profitability and user experience
• Successfully launched new products by collaborating with design, and marketing on go-to- market lifecycle strategies
• Led competitive watch activities to identify gaps and opportunities to improve traveler experience and engagement

Confidential

Product Manager

Responsibilities:

• Re-design and migration of Confidential .com from .NET to NodeJs platform
• Design and development of Progressive Web App (PWA) with core native features, including Loyalty and Personalization, Gift Card purchase, and Account Create and Sign-in
• Conducted competitive analysis, market research, metrics and analytics to guide roadmap creation, feature prioritization and product planning
• As product owner; created epics, user stories and performed backlog grooming using JIRA and Confluence
• Collaboration with internal and external stakeholders, designers and engineers to deliver standard (MC, Visa, AMEX) and alternative payment methods (PayPal, Apple Pay, Chase Pay)

Confidential

Senior Product Manager

Responsibilities:

• Ownership of product roadmaps - partnering with multiple teams of designers, software engineers, and architects to define, build, launch and grow new retail experiences for customers
• Agile product development based on data- driven decisions
• Conversion optimization for Shopping Cart, High Upsell Cart, and Checkout Pipeline
• Coordination of localization and translation for global product launches (Japan, China, Germany, Spain)
• Business ownership of forecasting and management, and operational planning
• Innovation leadership to drive ideas and strategy from conception to execution

Confidential

Senior Product Manager

Responsibilities:

• Design and Launched Mobile Customer Care App (Android, IOS)
• Design and Launched Global Field Services App (Android, IOS)
• Design and Launched Design and launch of QR Code Management platform
• Designed Cloud-based platform to consolidate EDI-based communications with large retail partners (BestBuy, Walmart, etc.).
• Collaboration across internal/external teams in product definition, UX/design, vendor management and agile development
• Translation and localization for global product launches (Japan, China, Germany, France)
• Led cross-functional groups (Engineering/IT, customer care, marketing, sales, legal) to ensure on time delivery, launch, and service operations
• Vendor negotiation and management to achieve product launch on time and within budget