Head Of Telecom Resume
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OBJECTIVE:
Significant Skills and Achievements
SUMMARY:
- A self - motivated, results-driven IT professional with an extensive scope of skills and experience in the Telecoms and IT industries.
- History of demonstrating high-performance leadership involving management, development, and motivation of teams to exceed objectives.
- Proven track record of dynamicity and easily grasping and adapting to new technology and concepts to maintain position as a valuable contributor to the team.
- Proven ability to deliver exceptional projects on time and within budget.
- Resource Planning
- Budgeting and Forecasting
- Project Management
- Solution Architect for Call Center and IP Telephony.
- Experienced in call center design, implementation and support for Avaya based technologies according to custom specifications.
- Experienced in installation and administration of Avaya S8xxx series Media Servers, Media Gateways, Avaya AES, Avaya CMS (Call Management System) and CMS custom reports
- Strong understanding of advanced routing technologies such as BSR, Vectors & Variables
- Lead design engineer for the implementation of a Verint call recording and implementation global call logger system.
- Installed least cost routing throughout Avaya estate for reduction of long distance phone costs.
- Forecast, track and remain within a global telecommunications budget
PROFESSIONAL EXPERIENCE:
Confidential
Head of Telecom
Responsibilities:
- Promoted to Head of Telecom, promoting telephony services and providing support for multiple Confidential offices worldwide.
- Responsible for overseeing the management of overall project plans, including scope, budget, schedule, change management, risk management, and delivery.
- Provide leadership to project managers to escalate issues and get resolution
- Conduct regular reviews with different business units to understand their communication requirements.
- Responsible to hire, train and coach other team members.
- Responsible for presenting and driving forward of new strategic strategies
- Responsible for setting and managing a global telecommunications budget
- Responsible for building and maintaining strategic vendor relationships.
- Provide strategic direction on all aspects of the organizations’ telecommunication and collaboration needs and requirements
Confidential
IT Manager
Responsibilities:
- Lead purchase planning to meet both long and short-term IT initiatives.
- Improved inventory tracking by creating a check-out process to control usage and reduce waste.
- Successfully transitioned company internal messaging system from Office Vision/400 to MS Exchange.
- Planned, designed, and introduced full High Availability and Disaster Recovery solution for the company’s commercial systems - iSeries platform.
- Negotiated hardware and software purchases and maintenance contracts.
- Managed multiple projects, including migration from AS400 upgrades, NT4.0 to Windows, Citrix Thin Client Implementation.
- Successfully communicated with senior management, technical personnel, and non-technical personnel to build effective cross-functional teams.
- Utilize effective project management to ensure accuracy, consistency, problem solving, and on-time delivery of products.