Head of Telecom Resume

OBJECTIVE:

Significant Skills and Achievements

SUMMARY:

A self - motivated, results-driven IT professional with an extensive scope of skills and experience in the Telecoms and IT industries.
History of demonstrating high-performance leadership involving management, development, and motivation of teams to exceed objectives.
Proven track record of dynamicity and easily grasping and adapting to new technology and concepts to maintain position as a valuable contributor to the team.
Proven ability to deliver exceptional projects on time and within budget.
Resource Planning
Budgeting and Forecasting
Project Management
Solution Architect for Call Center and IP Telephony.
Experienced in call center design, implementation and support for Avaya based technologies according to custom specifications.
Experienced in installation and administration of Avaya S8xxx series Media Servers, Media Gateways, Avaya AES, Avaya CMS (Call Management System) and CMS custom reports
Strong understanding of advanced routing technologies such as BSR, Vectors & Variables
Lead design engineer for the implementation of a Verint call recording and implementation global call logger system.
Installed least cost routing throughout Avaya estate for reduction of long distance phone costs.
Forecast, track and remain within a global telecommunications budget

PROFESSIONAL EXPERIENCE:

Confidential

Head of Telecom

Responsibilities:

Promoted to Head of Telecom, promoting telephony services and providing support for multiple Confidential offices worldwide.
Responsible for overseeing the management of overall project plans, including scope, budget, schedule, change management, risk management, and delivery.
Provide leadership to project managers to escalate issues and get resolution
Conduct regular reviews with different business units to understand their communication requirements.
Responsible to hire, train and coach other team members.
Responsible for presenting and driving forward of new strategic strategies
Responsible for setting and managing a global telecommunications budget
Responsible for building and maintaining strategic vendor relationships.
Provide strategic direction on all aspects of the organizations’ telecommunication and collaboration needs and requirements

Confidential

IT Manager

Responsibilities:

Lead purchase planning to meet both long and short-term IT initiatives.
Improved inventory tracking by creating a check-out process to control usage and reduce waste.
Successfully transitioned company internal messaging system from Office Vision/400 to MS Exchange.
Planned, designed, and introduced full High Availability and Disaster Recovery solution for the company’s commercial systems - iSeries platform.
Negotiated hardware and software purchases and maintenance contracts.
Managed multiple projects, including migration from AS400 upgrades, NT4.0 to Windows, Citrix Thin Client Implementation.
Successfully communicated with senior management, technical personnel, and non-technical personnel to build effective cross-functional teams.
Utilize effective project management to ensure accuracy, consistency, problem solving, and on-time delivery of products.