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Head Of Telecom Resume

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OBJECTIVE:

Significant Skills and Achievements

SUMMARY:

  • A self - motivated, results-driven IT professional with an extensive scope of skills and experience in the Telecoms and IT industries.
  • History of demonstrating high-performance leadership involving management, development, and motivation of teams to exceed objectives.
  • Proven track record of dynamicity and easily grasping and adapting to new technology and concepts to maintain position as a valuable contributor to the team.
  • Proven ability to deliver exceptional projects on time and within budget.
  • Resource Planning
  • Budgeting and Forecasting
  • Project Management
  • Solution Architect for Call Center and IP Telephony.
  • Experienced in call center design, implementation and support for Avaya based technologies according to custom specifications.
  • Experienced in installation and administration of Avaya S8xxx series Media Servers, Media Gateways, Avaya AES, Avaya CMS (Call Management System) and CMS custom reports
  • Strong understanding of advanced routing technologies such as BSR, Vectors & Variables
  • Lead design engineer for the implementation of a Verint call recording and implementation global call logger system.
  • Installed least cost routing throughout Avaya estate for reduction of long distance phone costs.
  • Forecast, track and remain within a global telecommunications budget

PROFESSIONAL EXPERIENCE:

Confidential

Head of Telecom

Responsibilities:

  • Promoted to Head of Telecom, promoting telephony services and providing support for multiple Confidential offices worldwide.
  • Responsible for overseeing the management of overall project plans, including scope, budget, schedule, change management, risk management, and delivery.
  • Provide leadership to project managers to escalate issues and get resolution
  • Conduct regular reviews with different business units to understand their communication requirements.
  • Responsible to hire, train and coach other team members.
  • Responsible for presenting and driving forward of new strategic strategies
  • Responsible for setting and managing a global telecommunications budget
  • Responsible for building and maintaining strategic vendor relationships.
  • Provide strategic direction on all aspects of the organizations’ telecommunication and collaboration needs and requirements

Confidential

IT Manager

Responsibilities:

  • Lead purchase planning to meet both long and short-term IT initiatives.
  • Improved inventory tracking by creating a check-out process to control usage and reduce waste.
  • Successfully transitioned company internal messaging system from Office Vision/400 to MS Exchange.
  • Planned, designed, and introduced full High Availability and Disaster Recovery solution for the company’s commercial systems - iSeries platform.
  • Negotiated hardware and software purchases and maintenance contracts.
  • Managed multiple projects, including migration from AS400 upgrades, NT4.0 to Windows, Citrix Thin Client Implementation.
  • Successfully communicated with senior management, technical personnel, and non-technical personnel to build effective cross-functional teams.
  • Utilize effective project management to ensure accuracy, consistency, problem solving, and on-time delivery of products.

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