SUMMARY

• Expertise with digital product development/ownership from concept through launch with designing, implementation and rollout.
• Expertise with program and product development management, utilizing agile and scrum methodology with end to end SDLC project life cycle deliverables and ongoing client support.
• Proficiency with banking, mortgage, wealth management, insurance, real estate and workplace services applications.
• Entrepreneurial and creative outside - the-box approach to solve complex business issues decisively.
• A Trusted Advisor and Relationship Manager, cultivating client associations and developing strong cross functional partnership on specific product enhancements and project onboarding, deliverables, defining value propositions and ongoing reporting and key escalations items.

TECHNICAL SKILLS

• Product and Program Management Business Analysis / Strategic Planning
• High Performing Team Assembly Product Owner
• Quality Control Planning DevOps
• Full Cycle Digital Product Ownership Disaster Recovery
• Business Plan / Product Roadmap Development Agile Product Development
• Complex Decision Making Delivery and Leadership

PROFESSIONAL EXPERIENCE

Senior Manager - Product Management

Responsibilities:

• Led Open Enrollment initiative with key deliverables of building digital customer facing application and social network, go to market strategy and analytical tool to define KPIs and measure the success of product launch. This initiative helped increased the customer base by 50k and generated additional revenue of $2 million plus annually.
• Champion at gaining buy-in for the strategy and roadmap from Executive leadership through collaboration, documentation, negotiation that effectively influence peers and senior management.
• Drive solution identification and assessment, advocating for the business needs to ensure solutions achieve desired business results. Coordinate and lead User Acceptance Testing, prioritizing gaps.
• Defined product roadmaps, defined and prioritized business requirements, functional design, process designs, user experience, prototypes, UAT, end user training, and defined support procedures/BCPs.
• Liaison between Business Subject Matter Experts, Product Managers and Owners, Business Analysts, QA, Engineering teams, System Architects, and Project Management groups.

Confidential, Nashville, TN

Associate Director - Product Manager

Responsibilities:

• Maintained integrated product master plan in PPM and release schedule, cost-benefit estimates / analysis, business case, program charter, RACI, resource plan, communication plan, and change control process; managed tracking tasks and reporting on milestone/ progress and risks.
• Developed and implemented product strategy, product vision and roadmaps which includes developing short, medium and long-term Product feature deliverables to achieve the vision and managed resources allocations and timesheets.
• Defined business requirements, user stories, user experience/journey and set up program structure, planning and integration; directed Business/IT project managers a to accomplish program objectives.
• Created and prioritized User Stories & Features for upcoming releases and maintained Product vision and roadmap, integrated program master plan/schedule in PPM, cost-benefit estimates/analysis, business case, program charter, RACI, resource plan, communication plan, and change control process and monthly program reporting to leadership.
• Collaborated with leadership to develop business case, product roadmaps, enhancement initiatives, resources management, annual budgets and expenditures to operate within budget guidelines.
• Led Agile Software Developers in development and implementation of product features to directly drive value for customers. Contributed to architecture/code review and application performance decisions.
• Oversee team member annual review, career development and personal learning.

Confidential, Greater Nashville Area, TN

Manager - Business Solutions Analysis (Product Owner)

Responsibilities:

• Major contributor to $3.5 million initiative for Magnet hoteling/space management application development rolled out to internal US offices to provide collaborative environment for 90k professionals.
• Drove mobile app development of conference room signage, KPIs and product launches for 90 US offices in collaboration with Real Estate Workplaces Services leaders, One Team services, and Technology and Infrastructure.
• Led Real Estate SaaS application integrations and platform upgrade through IBM TRIRIGA for Confidential Facility Management and Lease Administration for Confidential Real Estate team which handles $180 million worth of lease transactions annually.
• Work collaboratively with stakeholders to identify project objectives, scope, dependencies and risks for projects. Collaborate with peers to develop a customized business analysis approach, defining the business analysis tasks, resources, and estimated effort to complete a Cloud Adoption for Amazon AWS/Microsoft Azure Cloud Adoption/migration project.
• Led a team of Agile Software Developers in the implementation of product features which directly drive value for the customers. Contribute to architecture, Code review & performance decisions. Oversee team member career development and personal learning. Developed a Training Plan for the Software Development team.
• Led and Implemented Corporate Real Estate/Workplace Services Program and Product strategy, vision and roadmaps which includes developing short, medium and long-term features.
• Defined user experience and led conference room signage iPad digital app development for Workplaces Services coordinating with T&I for roll out across US offices and CRS Dashboard for T&I.
• Expertise understanding complex product requirements, prioritize stories, track features and functions.
• Define and drive the digital analytics tool and tagging strategy and roadmap. Track, monitor and manage performance of emerging product portfolio to ensure products perform per quality metrics. Manage web analytics, product feature and digital marketing implementation initiatives.
• Manage changes to the solution requirements, assessing the impact of requirement changes, and ensuring appropriate approval of those changes.

Confidential, TN

Senior Business Analyst / Product Owner

Responsibilities:

• Key contributor to implementation of 5 major SaaS enterprise projects worth $6 Million for Sales and Customer support Contact Call Centers, Telephony, IVR technology, Voice services, Customer Experience, and Software development.
• Developed and leveraged deep knowledge and understanding of client business and internal registration, claims, support, and fulfillment processes across all channels to anticipate and prevent issues caused by the dynamic nature of programs. Collaborated with the broader Client Services team to maintain a coordinated account strategy.
• Develop strong working relationships with the product organization and other functional teams that support the client. Developed a solid understanding of operational business functions, including Product, Customer Solutions, Marketing and Legal.
• Coordinates business analysis tasks on Information Technology Projects and provide project team member guidance/support throughout the SDLC and project life-cycle. Liaison among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, data, policies and information systems.