SUMMARY

• 6+ years of experience Salesforce.com CRM platform as developer, Administrator, SME and Architect.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
• Skilled as a Business Analyst, worked on requirements gathering and app design.
• Strong knowledge of sales, marketing, service and support automation.
• Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in the Organization.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools.
• Developed Apex classes, Controller classes and Apex Triggers on Force.com platform to customize application according to the functional needs
• Proficient in creating triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
• Hands-on experience with Workbench (online cloud tool) .
• Experience in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM and JavaScript.
• Worked on Developer Console and Workbench for executing SOQL queries, line by line Code Coverage from test classes and to execute batch class or any piece of apex code from Anonymous Window.
• Experience working on extracting data from SQL database using Workbench.
• Ability in creating Profiles, Roles, Users, Tasks and actions, Dashboards, Reports, and Validation Rules Provided ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows
• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to the clients through thoughtful experience and excellent communication skills
• Experience with Service Cloud and Sales Cloud Functionalities
• Experience working on Live Agent, Email to Case, Web to Case.
• Experience working on Claim Vantage which manages the Insurance Policy, Annuity and Claims Data.
• Experience working on Scratch org, VS code and configuring GithubFOR CI/CD

TECHNICAL SKILLS

• Programming Languages: C#.net, Asp.net, Java, C++, C
• Web Technologies: HTML 5, XML, JavaScript, JSP.
• Databases: MS SQL Server 2008/2005, MS Access, Oracle 11g.
• Packages: MS Office, MS Outlook, MS Access.
• Data Management and Tools: Toad, Eclipse, SQL Enterprise Manager

PROFESSIONAL EXPERIENCE

Salesforce Developer

Confidential, Hillsboro, OR

Responsibilities:

• Migrated a global R&D / Marketing process used to forecast sales of newly developed steam turbine components to power generation facilities onto the Force.com platform.
• Worked directly with business representatives across multiple functional groups to gather requirements.
• Utilized Apex Custom Controllers, Visualforce, and jQuery to develop rich user interfaces, streamlining data entry and reporting while supporting the application's complex data model.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Experience Working on Scratch Org, VS Code.
• Experience working on Salesforce DX.
• Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features. Enabled Lightning Components for use in Salesforce1 mobile Platform.
• Analyzed complex business requirements and designed solutions using Apex classes, triggers, and Visual Force pages.
• Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules.
• Performed detailed analysis of business and technical requirements and was the part of team that developed the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Implemented and maintained Salesforce Service Cloud and Sales Cloud. Built custom solutions.
• Extensive use of Web Services APIs, REST-based Web Service APIS, Bulk API, Metadata API.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the needs in the organization
• Assess and redesign Apex Triggers, Apex Classes and Test Classes for better performance and consolidation of business processes.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Use Data Loader to insert, update, and bulk import or export of data from Salesforce.com objects and to read, extract and load data from comma separated values (CSV) files.
• Proactively discover the underlying business goal and needs.
• Maintained Salesforce.com data integrity - including data cleanse using Demand Tools and Dupe blocker.
• Leveraged APEX Controller to make a call for external requests to retrieve some data and its functionality from Third-Party API's and displayed within the lightning component.
• Development lead - develop prototype code, perform code reviews and corrections/incidents for legacy/peer developed code.
• Implemented Salesforce.com customizations and drove user acceptance testing (UAT).
• Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes
• Conducted Training sessions for End users and testing team.
• Review AppExchange applications for functionality and security risks.
• Support change management for all applications in a Salesforce.com instance

Environment : Apex, Visualforce, Inbox implementation, Triggers, Workflows, SOQL, SOSL, Data Loader, App Builder, Case Management, Email Alerts, Force.com IDE, Developer Console, Java Script, HTML, Lightning, Aura frame work, Lightning WEB components.

Sr.Salesforce Architect

Confidential, IN

Responsibilities:

• Worked on various standard Objects like Leads, Accounts, Contact, Opportunities, Products and contracts that helps the company to maintain their information and make sales of the product.
• Created many of Roles and Profiles for the organization, which helps them in maintaining the Security for different individuals who are working in the organization.
• Developed Validation Rules for the Custom Objects and Approvals for some fields.
• Implemented field level Security, Profile, and audit trail setup.
• Customized several Formula fields, Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of the custom controllers and custom Buttons which are used in the salesforce Visualforce pages.
• Developed APEX class, Controller class and APEX Triggers for various functional needs in the application.
• Created the many of the Reports and Dashboards, which helps the sales team in marketing their product.
• Created Visual Force pages and Components used repeatedly in Visual Force pages to reduce the case of overabundance whenever needed.
• Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Visual force pages in page layout of the custom objects, which helps us to describe the details of some of the standard objects, which are used in project.
• Scheduled Apex Batch jobs for processing large records.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed, and sent to an external entity.
• Worked on data migration from databases to SFDC using Data Loader.
• Worked on Data Loader, which helps us to perform CURD operation with the help of CSV files.
• Created email templates and inbound emails using Visual Force for customers and clients.
• Used Sandbox migrated the code and deploying inbound and outbound change sets instance after testing.
• Collaborated with GitHub to access and share data from database.
• Implemented the salesforce.com applications using Agile Scrum Methodology.
• Created Custom dashboards displaying data used in research through which process is observed and verified.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.
• Performed a software build using a build system like Apache Maven or Gradle, executed a shell script using Jenkins.

Environment: Saleforce.com platform, Visual force, Apex Language, Triggers, Tableau, Agile, SOQL, Service cloud, Change Set, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, Work Flow-Approval, Custom objects, Custom tabs, Email service, Html, Web-service (REST and SOAP).

Lead Salesforce Developer/Administrator

Confidential, Harrishburgh, PA

Responsibilities:

• Working in close coordination with Client to resolve issues arising using agile methodologies.
• Developed and configured Custom Reports and Report Folders for different user groups and also configured the Analytic Snapshots for the sales performance and lead generation statistics.
• Developed Apex Triggers, Visual force pages, Controllers and managed to support the business workflows.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Customized page layouts for standard objects and assigned Record Types by using VisualForce components.
• Performed mass data imports using the Apex data loader and import tools as requested by CRM Manager.
• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Worked on Validation Rules, Formulas, Workflows, and Approval Processes to satisfy the business needs.
• Implemented the requirements on Salesforce.com platform, Force.com Data Loader, Force.com Explorerand Force.com IDE Plug-in using Eclipse followed by utilizing different products available in AppExchange as required.
• Architected, designed and developed Salesforce bi-directional real-time integration Service between Salesforce and SQL Server using Apex Web Services APIs.
• Generated various reports and dashboards in lightning for Sales performance tracking.
• Worked on translating several Visual Force pages to lightning framework.
• Generated weekly status reports and Ad-hoc reports to monitor the progress and identify critical points to reallocate resources and Decision support for Software Development Life Cycle.

Environment: Salesforce.com, Force.com Platform(Sandbox and production) including Apex Programming Language and Visual force pages, HTML, JavaScript, SOQL, Sales Cloud, SOSL, Force.com IDE.

Salesforce Consultant/Java Developer

Confidential, Philadelphia, PA

Responsibilities:

• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Migrated data from legacy system (Oracle Fusion) to salesforce.
• Experience in Outlook Integration in Salesforce and administration, configuration, implementation and support of Salesforce CRM and Salesforce applications.
• Used SOQL and SOSL within Governor Limits for data manipulation needs of the application using the platform database objects.
• Utilized Apex data loader, Workbench and Translation workbench.
• Used Github in coding and also in release management .
• Hosted the code on GitHub and deployed the code using Force.com IDE
• Designed and developer complex integration using SOAP and REST API.
• Salesforce.com Integration with Microsoft Team Foundation Server (TFS) for case / issue / Bug tracking solution, no more manual process.
• Automated 2 way Sync solution for pulling / pushing records from SFDC to TFS / TFS to SFDC.
• Prepare documentations for testing progress, test coverage and providing status to project manager.
• Acted as moderator to involve different projects for salesforce related activities with offshore team.
• Created custom reports and dashboards for analyzing the information provided by the user.
• Interacted with the Salesforce.com premium tech support team, Calabrios support, and CTI phone gadget support issues on a regular basis.
• Implemented best software engineering practices for gathering functional and non-functional specifications.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity Diagrams, Class diagrams, Data/Navigational flow diagram, ER Diagram, Sequence Diagram
• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Worked with the 3-Tier Architecture which includes the presentation layer, business logic layer and the database.
• The application is based on the MVC-II Architecture using Apache Struts framework.
• Involved in understanding the business processes and defining the requirements.
• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.
• Designed and developed User Interface Screens using HTML, DHTML and JSP.
• Used JUnit to write repeatable tests (regression testing), mainly for unit testing.
• Used Singleton, Service Locator, DAO, Business Delegate, factory design pattern for services.
• Eclipse used as Java IDE tool for creating Action Classes and XML files.
• Develop the User Interface Screens for presentation Weblogic using JSP, HTML, and CSS.
• Involved with Postgre SQL Database Design and Development.
• Managed Source Code in CVS environment.
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in writing T-SQL programming for implanting stored procedures and functions for different tasks.
• Analyzed the requirements and finely tuned the stored procedures to improve the performance.
• Documented the SQL Server Integration Service Standards to be followed.

Environment: Salesforce Service Cloud, Service Cloud Console, Force.com IDE, CTI, Approval Processes, TFS, Microsoft Visio,Java,Eclipse IDE Plug-in, Windows XP, MVC, EJB, JDBC, Servlets, JSP, JBuilder IDE, HTML, XML, JavaScript, BEA WebLogic, Oracle, Internet Explorer, MS SQL Server 2005, T-SQL, and Windows 2003.