Unified Communication Pre-Sales Consultant Resume

SUMMARY

I have more than 10 years of experience in Unified Communication sector, with experience in various positions and aspects of the industry.
I'm currently working to align customer business processes and priorities with Confidential technology.
I have a good experience in running a high technical team, and have a proven record of multicultural experiences over many different levels of service and project life - cycle in many countries and territories in the world.

PROFESSIONAL EXPERIENCE

Unified Communication Pre-Sales Consultant

Confidential

Responsibilities:

Provide technical design / architecture and costing analysis for Confidential solutions (Cisco & Microsoft Skype / Teams)
Provide a Collaboration solution integrating Cisco and Microsoft (Skype / Teams) based on customer environment and needs
Engage with vendor (Cisco & Microsoft) and Orange Engineering teams to validate any non-standard solution / product
Secure input from all necessary stakeholders within the customer organization for the proposed solution
Engage in customer facing meetings to boost the revenue achievement
Deliver HLD & LLD based on customer needs
First point of escalation for technical issues
Deliver configuration and Day-1 support for implemented sites
Deliver customer installation, staging support, and site assessment when needed
Ensure the quality and on time delivery of all deliverables submitted
Provide coaching and professional development to team members in order to enhance the productivity
Provide feedback on the team performance and forecast requirements
First level of escalation and act as the backup of the hiring manager
Knowledge transfer within the team and new comers coaching
Monitor team performance to have Right-First-Time and Right-On-Time implementations
Provide monthly Score Card reflecting team members’ performance and productivity
Perform regular audit activities to ensure the quality of all implementations met team SLA/SLO
Coordinating and following-up with all entities involved in voice-related projects
Configure and troubleshoot Cisco VGW, Cisco Call-Manager, Genesys Click2Dial, Cycos Voice Mail, and Netwise Attendance Console
Consultant in designing and validation of Philips Morris International (PMI) IPT solution
Configure and troubleshoot Cisco VGW, HP Net-Centrex Gatekeeper, and Juniper VF-3000
Knowledge of Cisco, Avaya and Nortel IPT service
Assist in Communication Lab. and Communication Fundamentals Lectures
Assist in Computer Lab, and Laser Optics Lecture
Patent approval for electronics and electrical communication systems in the Patent Office
Technical engineer in the Patent Office
Computer network maintenance

Confidential

Unified Communication Pre-Sales Consultant

Responsibilities:

Develop IPT LLD for site implementation and HLD for cluster deployment
Design and on-site implementation for HQ site in Hamburg and main sites in each region (Singapore, Malaysia, Hamburg, Bremen, Frankfurt, Piscataway, Norfolk), in addition to more than 20 remote sites
Design and on-site implementation for the 3 clusters in Singapore, Frankfurt (Germany), and Piscataway (USA)
Monitor the rollout, design and implementation plans to enhance customer satisfaction
Participate in contract renewal and enhancing services for new phase and expanding the scope
Developed IPT LLD for site implementation
Delivered remotely more than 18 sites for Cisco IPT solution
Developed enhancement solution for remote and office users to use Cisco Jabber on mobile and PCs
Developed migration plan to change WAN signaling from G729-H323 to G711-SIP for 3 Cisco CUCM clusters without interrupting the service using ISUP loop for H323-SIP interoperability
Delivered remotely about 20 sites for Cisco IPT solution
Lead the team to deliver more than 50 sites remotely

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