SUMMARY

• Over 7Years of IT experience including 5 years of experience in Salesforce.comCRM platform as an Administrator/Developer.
• Expertise in Development, Configuration, Customization, Administration and support on Salesforce.com Platform.
• End to End expertise in developing and implementing business logic in Sales, Service, Marketing Clouds.
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and Visual force Tabs, Custom Objects, S - controls, Standard and Custom Reports, and Dashboards.
• Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating relationships/junction objects like Master-Child, Lookup, Workflows, Process Builder and Visual Flows.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and visual force pages.
• Strong knowledge on Administration setup, Apex, Visual Force and experience with different SFDC development tools like Force.com Eclipse IDE and integration tools like Apex Data Loader.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Proficiency in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals and Activities.
• Strong knowledge of marketing, sales and service clouds
• Good working knowledge on different tools used for Data Management and DataMigrationlikeJitterbitDataLoader, Informatica, Demand tools.
• Hands on experience in querying the SFDC database using SOQL and SOSL queries, and governor limits.
• Expertise in creating and executing suite of Test classes and Apex Test Triggers and creating Test data for Apex Class Testing and worked on achieving high code coverage based on organizations.
• Strong knowledge of marketing, sales and service clouds
• Experience in integration of Salesforce.com Applications with Other applications with an emphasis of the Web Services/XML.
• Good experience in Salesforce.com configuration for Service Cloud, Sales Cloud, Market Cloud with an emphasis on Service Cloud solutions.
• Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, J-query, Tool tip & Auto Complete widget, SOAP, REST, BULK, Chatter, Streaming, METADATA API.
• Experienced in using Salesforce Lightning UI. Created lightning apps by combining Lightning design system and Lightning component features.
• Experience in integrating salesforce.com with other applications using Salesforce web services API. Hands on experience creating Apex Web Service and Apex Callouts with both REST API and SOAP API .
• Used Apttus CPQ to enable sales reps to configure complex product and service combinations and drive business which impacts on profitability.
• Expertise in developing Partner portal and Customer Community Portals.
• Good knowledge in migrating Salesforce Classic to SalesforceLightningto support business process with new environment and hands on Experience with Salesforce lightningcomponents, Salesforce LightningBuilder and Used Salesforces develop UI.
• Experience with Custom Application Development using Mavens mate Plugin with Sublime Text and Eclipse IDE with Force.com Plugin.
• Experienced with different tools for deploying projects using standard Changesets and ANT Migration Tool.
• Extensive experience in Object Oriented Programming languages and OOAD concepts and HTML, XML, CSS, JSP.
• Strong knowledge on Agile, water fall methodologies.
• Extensive knowledge in using different JavaScript frameworks as jQuery and AngularJS .
• Expertise in using the Application Servers including Web Sphere, JBOSS and Tomcat.
• Strong Knowledge in developing presentation and business layers with MVC and MVVM design patterns and used DAO pattern for providing Interface to Databases.
• Good knowledge of designing and developing Web based Applications using J2EE frameworks like Spring (STS), Hibernate and Struts .
• Knowledge of Apttus CPQ Configuration and in Quoting and Pricing, Order Management, and Product.
• Good experience in interacting with business users, business analysts for requirements capturing, analyzing and documenting and letting business users know constraints with the salesforce limitations.
• Effective team player with good communication, interpersonal and presentation skills.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Custom Objects, Work flows and Approvals, Analytic Snapshots, Dashboard, Apex Triggers, SOQL, SOSL, Visual force pages/Components, Lightning, S-controls, Aura, Apex Web Services, AJAX, SLDS.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP and Sand box testing, Change Sets, ANT.

Languages: Java, C#,.Net, Apex, J2EE, XML JSP, JSON, C,C++

Web Technologies: HTML, CSS, Bootstrap, JavaScript, jQuery, XML, REST, SOAP.

Database: Oracle 9i/10g, SQL, MySQL.

ETL/Integration Tools: Force.com, Data loader, Force.com Workbench, Jitterbit, Apex DataLoader, workbench, Exact target, Eclipse IDE, Mavens, Auto RABIT, Sublime Text 3

J2EE Frameworks: Hibernate, Spring MVC(STS)

Methodologies: Waterfall, Agile.

Code Repositories: Git, Bit bucket, SVN

Project Lifecycle Management: Jira, Rally.

Lightning Experience: Salesforce Lightning Design system and Lightning components, Aura Framework, JavaScript Controllers, Server -side Controllers

PROFESSIONAL EXPERIENCE

Confidential, Long Island city, NY

Salesforce developer

Responsibilities:

• Involved in discussions with all team members to provide best solution for migrating Salesforce Classic to Salesforce Lightning.
• Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.
• Skilled in understanding and implementing the new salesforce Lightning Experience.
• Regularly keeping tab on client’s requirement to achieve their organization business goals.
• Used lightning Process Builder to overcome complex workflows which easily automates the business process in a new visual presentation.
• Integrated Salesforce.com with Desk.com to implement tight ticketing system for multiple users.
• Worked in developing various Apex classes, components, and Visual Force.
• Experience in working with Eclipse IDE with Force.com Plug-in environment for writing Business logic in Apex.
• Used APM scripting to use data from Data Extensions. Used SOAP API to invoke triggers and conduct redundant data.
• Maintain and support the objectives of current Customer Relationship Manager (CRM) and Apttus Configure, Price, Quote (CPQ) systems.
• Design and implement payment-processing eCommerce solutions that integrate industry-standard OMS, CRM, WMS, and 3PLs
• Demonstrate complete understanding of the overall project, with the ability to provide input and direction to team members across all disciplines to deliver successful eCommerce solutions
• Educate colleagues across disciplines on the technical and delivery aspects of projects based on Salesforce Commerce Cloud technology
• Good hands on practice with the new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Implementation and support of Sales Cloud and Service Cloud programs on Salesforce.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Exposure to Apptus and SteelBrick, developed POC’s in Apptus CPQ and steelBrick CPQ.
• Experience with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on translating several Visual Force pages to lightning framework .
• Integrated Salesforce.com with Desk.com to implement tight ticketing system for multiple users.
• Involved in Developing Lightening pages using Lightening App builder , implemented lightening Controllers, Components using Aura , Lightening Design system ( LDS ).
• Designed personalized email content using Adobe Creative Suite, HTML and CSS3, AMP script in Content Builder.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in the application using the Eclipse IDE .
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Implemented quote approvals using Oracle CPQ Cloud (Big Machines) in-built approval functionality.
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.
• Created Custom objects, Page layouts, Custom Visualforce tabs and Components.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Consistently learns the ins and outs of Salesforce Exact Target and its capabilities to stay competitive in the email marketing space, including but not limited to
• Manage all CM tools (JIRA, Jenkins, ANT, GitHub, and Visual Studio) and their usage/process ensuring traceability, repeatability, quality, and support.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.
• Work with User Interaction and User Experience teams to create wireframes, user flows, site maps and schematic user interfaces.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Designed and configured journeys using activities within the Journey Builder and launched in the production after thorough testing.
• Worked on Atlassian product Jira for project management and issue tracking and Bit Bucket as code repository.

Confidential, Auburn Hills, MI

Senior Salesforce Developer/Salesforce Admin

Responsibilities:

• Manage blitz initiatives. Coordinate with marketing on mailer and email blasts and launch campaigns.
• Execute complex data analysis requiring advanced database management skills. Complete analyses by creating easy to understand executive summaries. Routinely collect and analyze data from multiple databases and sources to evaluate current and historical trends.
• Manage ROI tracking on Sales campaigns. Ensure sales activities and call execution is focused on the principles that will net the largest revenue growth. Utilize Salesforce. com for data points, historical data and forecasting information.
• Efficiently and effectively manipulate large amounts of data into easily understood executive summaries for mid to senior level management. Write multi-level queries employing all necessary quality control techniques ensuring each report is complete and accurate.
• Create analytical tools designed to drive effective revenue based business decisions. Prepare multi-level sales reports, charts, and statistical revenue analysis in support of the sales department.
• Work with engineering to build complex informational systems which can be used by non-expert users to perform self-analysis.
• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Experienced in working with Custom Profiles and public Groups creation and user management.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Price book, Activities, Cases.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Developed and Customizing salesforce.com application based on the user needs.
• Created email templates in both HTML and the Text templates.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from a comma-separated values (CSV) files.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Maintained and gave permissions to communication templates based on Profiles.
• Performed application configuration, testing and evaluation to ensure quality and consistency
• Defined system interface requirements.
• Involved in Accounts sort, maintaining Public Groups.
• Created and maintained public groups for both the community users and the Salesforce users.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Created various Dashboards for managers to check the various scales of performance at different levels of the stream.
• Developed conversion and system implementation plans.
• Managed change communication, end-user training for system implementations
• Worked directly and effectively with client implementation team.
• Manage multiple analysis projects simultaneously while operating in a high tempo environment with changing priorities and tasks.
• Spearhead initiatives to automate reporting utilizing various reporting tools. Provide timely insight, enterprise wide intelligence distribution, and actionable recommendations and improved processes.
• Manage data elements in Salesforce. com. Extract routine data, update mass data pools, create campaigns, create reports, and analyze data for management reporting.
• Work with business stakeholders to understand current and future business priorities, strategic roadmaps and reporting needs.

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom Component, Aura, SLDS, Lightning Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects &Tabs, Page Layouts, Email Services, Security Controls, HTML, Journey builder, Web Services, Salesforce Marketing cloud E2, Reports, Sandbox, Eclipse IDE Plug-in, Jira, Bit Bucket, Source tree Workbench.

Confidential, Sunnyvale, CA

Salesforce Developer

Responsibilities:

• Participated in requirements grooming sessions with business users, developers and created technical design documents with coding standards and pseudo code.
• Worked on Eclipse IDE with Force.com Plugin for development and customizing components.
• Developed Apex classes and Apex Triggers for implementing customizations requested by business users.
• Developed custom visual force pages and associated Apex extension controllers and standard page layouts based on record type.
• Created Test classes for Unit Testing to check custom business functionality implemented.
• Worked on SOQL and SOSLfor querying required data sets from different custom objects and performed DML operations with consideration of Governor Limits.
• Written Apex web services to for inbound calls to salesforce and developed Apex callouts to consume data from external services by consuming Partner WSDL.
• Experience in modifying visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Built apps visually with Lightning App Builder, Lightning Components and lightning connect integrations across multiple connection.
• Implemented Email-to- Case, Case Escalation rules, Case Assignment rules for service request automation.
• Worked with Data Loader for data migration and performed Insert, Update, Import and Export operations.
• Built the Member Community on the Salesforce Customer Communities platform with a completely custom look and feel to meet the client's website branding.
• Developed various Custom Reports, Report Types, Dashboards and Analytic snapshot for different line of business on Standard and Custom objects.
• Responsible for seamless integration between Exact Target and all business tools, as well as API management and data setup.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming On Force.com Platform.
• Built package.xml and deployed components to sandbox and production instances using Force.com ant migration tool, Workbench and Change Sets.
• Provided ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Worked as administrator to maintain Application Level Security and involved in discussions to implement System Level Security and configured Single Sign-on.
• Performed out of Box configurations customization activities Page/Search/Compact Layouts, Record Types, Dependent Pick lists, Formula, Roll-up summary fields, Validation rules, Workflows and Approval process.
• Participated in solving day to day production issues and training sessions provided by Team.
• Used Git as code repository for day to day code modifications.
• Worked on Rally for Agile planning and reporting.

Environment: Salesforce Classic, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects, Ape, Visual force Pages, Sandbox, Workbench, Tooling API, Rally, Sublime Text, Mavens Mate, Plugin.

Confidential - New Jersey

Salesforce Developer/Administrator

Responsibilities:

• Worked on various salesforce.com standard, Custom objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards and responsible for the customizing the same as per the business requirements.
• Customized fields, page layouts, record types, searching, list views, queues, reports, and dashboards to drive business decisions. Created several workflows/validation rules/assignment rules on Leads/Accounts/Cases as per the Business requirements.
• Set up Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead and Auto-Response rules.
• Experience in integrating Salesforce Marketing Cloud with web analytics tools like Web trends, Confidential Analytics etc.
• Hands on experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.
• Public groups, Queues, Case Teams, Sharing Settings Deployment using Change Sets.
• Performed Apttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows and created CPQ process using Apttus CPQ and CLM AppExchange tool in Quote.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Ability to configure Product, Price book, Quotes and Proposal, Approval Process and other key Steelbrick functionalities
• Involved in Steel Brick CPQ implementation and customizations around the app exchange.
• Used Data Loader for insert, update, and bulk import or export of data from (SFDC) Salesforce.com subjects. Used it to read, extract and load data from CSV files.
• Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked with Dynamic Apex to access Objects and Field values based on user inputs, execute dynamic SOQL, SOSL and DML queries.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Performed analysis, troubleshooting , data testing and environmental refreshes as needed.
• Used Change Sets and ANT for deployment

Environment: Saleforce.complatform (Classic), Apex, Apttus CLM, Visualforce, Salesforce.com Data Loader, Workflows, Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential - San Francisco, CA

Salesforce Developer

Responsibilities:

• Performing both the roles of Salesforce Developer and Administrator in the organization.
• Working on various Objects like Accounts, Contacts, Leads, Opportunities, Reports and Custom Objects based on Business requirements.
• Providing Administrative level support for the users of Salesforce Application.
• Developing various Custom Objects, Components, Visualforce Pages and Components.
• For various functionalities in the organization performed Batch Apex, Apex Triggers and Apex Custom Controller Extension, List Controller classes.
• Creating Custom Links, Formulas, Page Layouts, Record Types, Workflow and Approval Processes and performed Record Level and Object Level Security.
• Working on Web Services apex classes, using XML parser passed input request and mapped the XML request to Salesforce object.
• Integrating REST API web services to extract data from internal applications and displayed in the UI.
• Working on portals like Service Portal and Partner Portal and had a good knowledge on Customer Portal.
• Working on data migration tasks to move data from a different business source to salesforce.com.
• Involving in user support and bug fixing activities according to the SLA.
• Using SOQL and SOSL statements properly in custom controllers, extensions and triggers to avoid Governor Limits.
• Involving in migrating the records to the sources and loaded data into different application using Apex Data Loader and Import Wizard.
• Working in Agile Methodology Procedure and Sprint System, attended daily scrum meetings.

Environment: - Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.