SUMMARY

• Proven experienced HR, Readiness and Adoption professional bringing operational and strategic capabilities including HR operating model design, strategic communications, culture and change management (Prosci and LaMarsh certified) with well - rounded experience to positively impact organizational performance through program and project management, employee engagement and HR operations.
• Service-oriented attitude with a strong work ethic. Program and project management experience to implement strategic change and partner with HR Business Partners and senior business executives to drive organizational impact.
• Builder of high-performance work teams able to develop and implement organizational strategy in matrix environment.
• Develop strategic internal stakeholder relationships to deliver innovation, process improvement, and business strategy.

AREAS OF EXPERTISE

• Program and Project Management
• Executive Stakeholder Engagement
• Employee Experience and Adoption
• Change Management
• Strategic Communications
• HR Hire-to-Retire Process
• Change Readiness
• End User Adoption
• Training and Development

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

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Principle, Talent and Change

Responsibilities:

• National School District - Global HR talent process and Change Lead for SAP SaaS SuccessFactors implementation for a 134-school district impacting over 10,000 employees. Key changes include process, policies and new employee portal, ESS/MSS, organizational redesign, and workforce transformation. Key deliverables produced include adoption metrics and scorecard assessments, change strategy and plan, communication strategy and plan, change impacts and readiness assessments.
• Global Consumer Goods Company - Global Change Manager for multiple process simplification workstreams including spans and layers re-organization, business transformation office enterprise governance, workforce transformation and organizational change management. Managed integrated workplans. Produced integrated and rolled up adoption reports, executive presentations, ran weekly and monthly steering committees, captured and reported RAID log (risks, assumptions, issues, dependencies) log and ran separate RAID meetings bi-weekly with workstream leads. Responsible for new global onboarding program for function and specific business units. Led design and development of a new employee onboarding portal to drive the employee experience.
• Global Consumer Goods Company - Global Workforce transformation project manager and lead including, skill assessment, training strategy and plan, curriculum development, job role alignment, strategic communications, weekly status reporting and stakeholder engagement plans, risks and issues management and adoption metrics and measurement reporting.

Confidential, Atlanta, GA

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Global Head, People and Change

Responsibilities:

• Lead a global team of 100+ HR/Talent consultants and digital change architects. Revamped workforce an developed staff to upskill on Digital OCM approaches (e.g., Cloud Adoption). Developed digital HCM solutions (e.g., Workforce Transformation).
• Develops talent and mentor others while marketing the practice, cultivating current and new clients, and leveraging your own skills and experience as well as those of others. Has direct oversight of and accountability for hiring, staffing, succession planning, career development and effective performance management, while promoting a high-performance culture.
• Solution Design: Lead cross-functional teams to develop integrated OCM and Talent Transformation solutions for digital, agile solutions. Developed organizational design solutions for multiple business solutions including M&A, New Products, Outsourcing, and new operating models.
• Delivery Highlights:
• Utilities and Energy Company: HR process and OCM Lead for HR Oracle-Cloud implementation including hire to retire process design, ESS and MSS deployment, HR portal design and deployment, HR policies and procedures documentation and training strategy and plan.
• Utilities and Energy Company: Led managed services outsourcing focused on change management, governance, organizational design, and interaction model.
• Global Life Sciences Company: Led a team of 4 consultants, working in a multi-vendor structure, to implement global cloud-based talent solution including communications, training, operating model design, and business readiness.
• Global Life Sciences Company: HR and Business Change Management lead for IT Outsourcing including organizational design (spans and layers + low level design), Strategic Communications, Training, Operating Model design and leadership alignment, change implications and business readiness.

Confidential, Atlanta, GA

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Organizational Change Management - Associate Partner

Responsibilities:

• Practice Development: Created standard tools, templates, approaches for Cloud Adoption, Analytics Adoption, including go-to-market strategies. Lead and conducted C-Level interviews to align OCM solutions to business issues.
• Receipt of Confidential Eminence and Excellence Award (Excellence in Client Relationships)- 2014
• Global Life Sciences Organization - Global Change Lead for OCM workstream at the PMO level and developed the workstream leads at the project level for a Finance BPO transformation. This included a new operating model for the organization, organizational design, process mapping (current state and future state), and stakeholder alignment, change impact identification developing common tools and templates, executive scorecarding for OCM metrics, communication planning and execution and training strategy and planning.
• Global Consumer Products - Global Change Lead for the OCM workstream for Cognos Implementation for Finance organization including new operating models, executive stakeholder alignment, strategic communications and training.
• Global Life Sciences Organization - Global Change Lead for OCM workstream for a Learning Management System implementation including process design, organizational deign for new LMS coordinator role, catalog set-up, change network establishment, communications and training including adoption metrics and measurement and business readiness assessments.
• Global Life Sciences Organization - Global Change Lead for Contracting Strategy rollout, including process design, roles and responsibilities organizational design, interaction model, and communication strategy and plan.
• Global Cruise Industry - Global Change Lead for seven transformational projects; e stablished an Organizational Change Management PMO to managed and led 6 Transformational portfolios: Customer Engagement Management (Siebel) for Marketing Organization, Shipboard Property Management System (Fidelio) Implementation, Pricing and Promotions for Revenue Management Organization, Total Cost of Ownership (VMWare) for IT/Finance Organization, Dynamic Packaging for Direct Sales Organization, Modernization of Reservation System and New Call Center UI for Sales Organization. This work led to Board of Director approval to bring OCM capabilities inhouse. Developed transition and knowledge transfer plans and upstarted the new OCM Organization; including developing staffing models, organizational design, and capability needs, developing a maturity model and organizational readiness assessments and action plans. Established governance for 6 programs, reported and tracked status against plan; including risks. Issues and dependencies. This was a 3-year program.
• Global Consumer Goods Company - Global Change Lead for integrated Global SuccessFactors rollout, Employee Self-Service and Manager self-service, HR portal design and implementation roadmap. Portal incorporated skills, competencies and learning aligned to competencies model.
• Global Consumer Goods Company - HR process and change lead for Global HR SAP Transformation including workforce transition, organizational change and policy alignment
• Global Consumer Goods - Organizational Design for Learning and Development Center of Expertise (CoE) for new digital media organization including organizational structure, job descriptions, digital media process development, operating model and governance
• Global Life Sciences Organization - Global IT Organizational Change Capability design and development. Designed and developed Change Management Methodology for BTO organization

Confidential, Atlanta, GA

Manager, Global I nitiatives /Organizational Development

Responsibilities:

• Change Management Lead for HR Transformation - Global HR SAP implementation; including SuccessFactors, Shared Services, New Technology implementation (Taleo), Operating Model, Transition and Staffing, Communications, Training. Global HR Shared Services, CoE structure and HR Business Partner framework. Successfully brought the Tampa and Uxbridge call centers up from scratch, created 6-week role-specific training paths for over 10 new roles. Introduced manager and employee self-service tools that transformed the way HR does business; from transactional to strategic business support
• Developed leadership development strategy, by level resulting in competency-based blended learning solution for frontline leader programs, 6-month mid-level leaders program and targeted executive development; including rotational programs.
• Created efficiencies in the new hire orientation program resulting in 100K dollar save for FY08 and beyond through process improvements by moving to electronic, blended format reducing instructor time and administration.
• Conduct annual talent processes including performance management, talent review, promotion; and succession planning.
• Change management lead for HR career pathing for over 900 HR professionals, including creation of a career development guide and resource site.
• Designed and implemented Talent Management scorecard for L&D team.
• Change Management lead for new Talent Management suite - SuccessFactors technology globally
• Led the “ground-up” build of the Learning and Development Center of Expertise (CoE) for CCE including the new operating model, training and development strategy, designing processes and procedures, service level agreements, and instructional designer rubrics, creating recruiting strategy and filling roles. Successfully interviewed and hired entire department.
• Designed and implemented Global HR Core Professional Development Program

Confidential, Charlotte, NC

Vice President

Responsibilities:

• Merger and Acquisition lead during LaSalle Bank merger for the learning function
• Receipt of the “Award of Excellence”. Awarded to the top 2% of highest performers for greatest business impact.
• Program Manager and Organizational Change Management lead for over 15 cross-LOB special projects including the successful launch of the Global Associate Development Center containing competency-based universal standard courses and line of business specific courses broken out by levels of experience (new to role, develop in current role, prepare for future roles) for three distinct roles - Individual contributor, Manager of Others, and Manager of Manager levels
• Program Manager and Organizational Change Management lead for largest project portfolio in GCSBB learning with over 44 completed initiatives YTD (52 in 2007) impacting approximately over 65-80K associates each quarter.