We provide IT Staff Augmentation Services!

Subject Matter Expert Resume

TX

SUMMARY:

  • Service management and operations owner/leader for successful Microsoft Azure Expert Managed Services Provider accreditation audit at Confidential Services
  • ITIL Foundation and ITIL Service Operations Certified, v3
  • Cloud managed services capabilities development
  • Enterprise managed services design, solutions/technical architecture, delivery management, and governance

EXPERIENCE:

Confidential, TX

Subject Matter Expert

Responsibilities:

  • Post - sales implementation solutions architecture, support and consulting for SaaS Information Technology Service Management and automation platform

Development Manager

Confidential, Plano, TX

Responsibilities:

  • Microsoft Azure Expert MSP audit leader for Service Operations and Service Management compliance items, consultant/primary contributor for all phases of Confidential Service's successful achievement of the Microsoft Azure Expert Managed Service Provider certification.
  • Cloud Management Platform and "Next Generation" cloud managed services tools selection and evaluation for AWS Managed Services Provider certification project.
  • Align public cloud managed services offer development with ITIL managed services processes and Confidential Services delivery tools and capabilities to enable world-class, next-generation public cloud managed services
  • Identify gaps between offer development, delivery and tools capabilities, and customer expectations, and advise on actions to close those gaps

Confidential, Plano, TX

Portfolio Manager

Responsibilities:

  • Transformed collection of independent, disparate database administration teams into a formal, ITIL-governed EDM services practice
  • Developed DBA as a Service (DBAaaS) for Microsoft SQL Server offer and drove adoption of cloud-relevant managed services across ecosystem.
  • Technical and solutions architecture, RFP responses, SOW development and review, customer-facing pre- and post-sales catalog support
  • Direct all aspects of the EDM ITIL service catalog development
  • Traditional heavy ITO services
  • Drive transformation of ITO-centric practice to managed database services in the cloud.
  • Deal certification approver for all solutions with EDM component

Confidential, Plano, TX

Chief-of-staff for EDM Practice

Responsibilities:

  • Directed strategic, new business development, product development, and service improvement initiatives for global EDM practice (3 Sr. Managers, 2 Managers, 150 global individual contributors at team’s largest size)
  • Senior management point of escalation for a EDM delivery performance, process, or account relations issues and alternate coverage contact for Director of IT Services (Mainframe, Messaging, EDM towers)
  • Moved from regional pre-sales role in Sybase business unit to global database management platforms organization.
  • Drove adoption of the SAP Real-Time Data Platform (RTDP) for existing and new SAP Business Suite customers across the global SAP account base
  • Advisor in Quarterly Business Reviews by identifying RTDP opportunities
  • Developed and delivered Real-Time Data Platform Technical Academy for SAP customers and partners

Sr. Systems Consultant

Confidential, Dallas, TX

Responsibilities:

  • Technical sales support, solutions architecture and on-going close customer relationship maintenance for Sybase data management and data analytics customers.
  • Documented and designed customer solutions for:
  • Tiered Storage and in-database compression implementations
  • Cloud-hosted infrastructures
  • Hot-site availability with replication server

Infrastructure Sr. Technical Analyst

Confidential, Irving, TX

Responsibilities:

  • Sybase database management operational support leader for Confidential municipal bonds trading platform
  • Migrated $4B/yr. Municipal Bonds Trading platform, RISKMAN, Murex and supporting trading risk management applications from Sun Solaris hardware to virtualized IBM AIX Power platforms.

Database Management Senior Specialist

Confidential, Plano, TX

Responsibilities:

  • Mission-critical production database support and architecture leadership for both internal Perot Systems applications and global customers.
  • Confidential Database Community of Practice founder and leader
  • Sybase database infrastructure architect for Remedy/OPAS enterprise ITSM application.
  • Managed 1000% and velocity growth over a 5 year period
  • ZERO downtime due to database administration failures.
  • New business development, solutions architecture, outsourcing due-diligence, and service management.

Hire Now