SUMMARY:
- Service management and operations owner/leader for successful Microsoft Azure Expert Managed Services Provider accreditation audit at Confidential Services
- ITIL Foundation and ITIL Service Operations Certified, v3
- Cloud managed services capabilities development
- Enterprise managed services design, solutions/technical architecture, delivery management, and governance
EXPERIENCE:
Confidential, TX
Subject Matter Expert
Responsibilities:
- Post - sales implementation solutions architecture, support and consulting for SaaS Information Technology Service Management and automation platform
Development Manager
Confidential, Plano, TX
Responsibilities:
- Microsoft Azure Expert MSP audit leader for Service Operations and Service Management compliance items, consultant/primary contributor for all phases of Confidential Service's successful achievement of the Microsoft Azure Expert Managed Service Provider certification.
- Cloud Management Platform and "Next Generation" cloud managed services tools selection and evaluation for AWS Managed Services Provider certification project.
- Align public cloud managed services offer development with ITIL managed services processes and Confidential Services delivery tools and capabilities to enable world-class, next-generation public cloud managed services
- Identify gaps between offer development, delivery and tools capabilities, and customer expectations, and advise on actions to close those gaps
Confidential, Plano, TX
Portfolio Manager
Responsibilities:
- Transformed collection of independent, disparate database administration teams into a formal, ITIL-governed EDM services practice
- Developed DBA as a Service (DBAaaS) for Microsoft SQL Server offer and drove adoption of cloud-relevant managed services across ecosystem.
- Technical and solutions architecture, RFP responses, SOW development and review, customer-facing pre- and post-sales catalog support
- Direct all aspects of the EDM ITIL service catalog development
- Traditional heavy ITO services
- Drive transformation of ITO-centric practice to managed database services in the cloud.
- Deal certification approver for all solutions with EDM component
Confidential, Plano, TX
Chief-of-staff for EDM Practice
Responsibilities:
- Directed strategic, new business development, product development, and service improvement initiatives for global EDM practice (3 Sr. Managers, 2 Managers, 150 global individual contributors at team’s largest size)
- Senior management point of escalation for a EDM delivery performance, process, or account relations issues and alternate coverage contact for Director of IT Services (Mainframe, Messaging, EDM towers)
- Moved from regional pre-sales role in Sybase business unit to global database management platforms organization.
- Drove adoption of the SAP Real-Time Data Platform (RTDP) for existing and new SAP Business Suite customers across the global SAP account base
- Advisor in Quarterly Business Reviews by identifying RTDP opportunities
- Developed and delivered Real-Time Data Platform Technical Academy for SAP customers and partners
Sr. Systems Consultant
Confidential, Dallas, TX
Responsibilities:
- Technical sales support, solutions architecture and on-going close customer relationship maintenance for Sybase data management and data analytics customers.
- Documented and designed customer solutions for:
- Tiered Storage and in-database compression implementations
- Cloud-hosted infrastructures
- Hot-site availability with replication server
Infrastructure Sr. Technical Analyst
Confidential, Irving, TX
Responsibilities:
- Sybase database management operational support leader for Confidential municipal bonds trading platform
- Migrated $4B/yr. Municipal Bonds Trading platform, RISKMAN, Murex and supporting trading risk management applications from Sun Solaris hardware to virtualized IBM AIX Power platforms.
Database Management Senior Specialist
Confidential, Plano, TX
Responsibilities:
- Mission-critical production database support and architecture leadership for both internal Perot Systems applications and global customers.
- Confidential Database Community of Practice founder and leader
- Sybase database infrastructure architect for Remedy/OPAS enterprise ITSM application.
- Managed 1000% and velocity growth over a 5 year period
- ZERO downtime due to database administration failures.
- New business development, solutions architecture, outsourcing due-diligence, and service management.
