Subject Matter Expert Resume TX - Hire IT People

SUMMARY:

Service management and operations owner/leader for successful Microsoft Azure Expert Managed Services Provider accreditation audit at Confidential Services
ITIL Foundation and ITIL Service Operations Certified, v3
Cloud managed services capabilities development
Enterprise managed services design, solutions/technical architecture, delivery management, and governance

EXPERIENCE:

Confidential, TX

Subject Matter Expert

Responsibilities:

Post - sales implementation solutions architecture, support and consulting for SaaS Information Technology Service Management and automation platform

Development Manager

Confidential, Plano, TX

Responsibilities:

Microsoft Azure Expert MSP audit leader for Service Operations and Service Management compliance items, consultant/primary contributor for all phases of Confidential Service's successful achievement of the Microsoft Azure Expert Managed Service Provider certification.
Cloud Management Platform and "Next Generation" cloud managed services tools selection and evaluation for AWS Managed Services Provider certification project.
Align public cloud managed services offer development with ITIL managed services processes and Confidential Services delivery tools and capabilities to enable world-class, next-generation public cloud managed services
Identify gaps between offer development, delivery and tools capabilities, and customer expectations, and advise on actions to close those gaps

Confidential, Plano, TX

Portfolio Manager

Responsibilities:

Transformed collection of independent, disparate database administration teams into a formal, ITIL-governed EDM services practice
Developed DBA as a Service (DBAaaS) for Microsoft SQL Server offer and drove adoption of cloud-relevant managed services across ecosystem.
Technical and solutions architecture, RFP responses, SOW development and review, customer-facing pre- and post-sales catalog support
Direct all aspects of the EDM ITIL service catalog development
Traditional heavy ITO services
Drive transformation of ITO-centric practice to managed database services in the cloud.
Deal certification approver for all solutions with EDM component

Confidential, Plano, TX

Chief-of-staff for EDM Practice

Responsibilities:

Directed strategic, new business development, product development, and service improvement initiatives for global EDM practice (3 Sr. Managers, 2 Managers, 150 global individual contributors at team’s largest size)
Senior management point of escalation for a EDM delivery performance, process, or account relations issues and alternate coverage contact for Director of IT Services (Mainframe, Messaging, EDM towers)
Moved from regional pre-sales role in Sybase business unit to global database management platforms organization.
Drove adoption of the SAP Real-Time Data Platform (RTDP) for existing and new SAP Business Suite customers across the global SAP account base
Advisor in Quarterly Business Reviews by identifying RTDP opportunities
Developed and delivered Real-Time Data Platform Technical Academy for SAP customers and partners

Sr. Systems Consultant

Confidential, Dallas, TX

Responsibilities:

Technical sales support, solutions architecture and on-going close customer relationship maintenance for Sybase data management and data analytics customers.
Documented and designed customer solutions for:
Tiered Storage and in-database compression implementations
Cloud-hosted infrastructures
Hot-site availability with replication server

Infrastructure Sr. Technical Analyst

Confidential, Irving, TX

Responsibilities:

Sybase database management operational support leader for Confidential municipal bonds trading platform
Migrated $4B/yr. Municipal Bonds Trading platform, RISKMAN, Murex and supporting trading risk management applications from Sun Solaris hardware to virtualized IBM AIX Power platforms.

Database Management Senior Specialist

Confidential, Plano, TX

Responsibilities:

Mission-critical production database support and architecture leadership for both internal Perot Systems applications and global customers.
Confidential Database Community of Practice founder and leader
Sybase database infrastructure architect for Remedy/OPAS enterprise ITSM application.
Managed 1000% and velocity growth over a 5 year period
ZERO downtime due to database administration failures.
New business development, solutions architecture, outsourcing due-diligence, and service management.