Practice Coordinator Resume

SUMMARY

Proactive, performance - driven professional with 19 years' progressive expertise in leadership and problem solving.
Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue producing activities.
Cross-functional communicator easily interfaces with high-profile staff, vendors and customers.
Versatile, innovative, and loyal management professional able to see the "big picture" while staying on top of all the details.
Recognized for consistent success in developing the processes and procedures that streamline operations and enhance revenue performance.

PROFESSIONAL EXPERIENCE

Practice Coordinator

Confidential

Responsibilities:

Practice Coordinator

Confidential

Responsibilities:

Communicate clearly and directly with employees and providers concerning performance expectations. productivity and accountability of 20 employees and 5 providers.
Developed and implemented more efficient procedures for office operations reducing
"bottlenecks and improving processes.
Planned, executed, and finalized monthly and yearly projects.
Reduced organizational operating costs 25% by streamlining processes.
Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.

Registration Coordinator

Confidential

Responsibilities:

Responsible for the overall management and leadership of the Registration Department.
Ensure training for staff for data entry accuracy, insurance knowledge, and registration policies.
Developed metrics used to determine inefficiencies and areas for improvement.
Boosted company efficiency and customer satisfaction by streamlining processes.

Executive Director

Confidential

Responsibilities:

Responsible for the overall management and leadership of the facility.
Ensured that the services offered and delivered meet or exceed federal, state, local,
EOEA and company standards.
Created new revenue streams through new programs.
Managed team of 30 professionals.

Owner

Confidential

Responsibilities:

Responsible for cleaning and organizing of both residential and commercial accounts.
Organized and cleaned office and residential homes.
Developed and implemented more efficient processes to keep clients organized.

Physician Office Coordinator

Confidential

Responsibilities:

Developed and implemented training programs for new physicians and support staff.
Developed and implemented program policies and procedures for two behavioral sites; ensured regulatory compliance.
Reorganized outpatient office to improve clinical and service quality and reduced
$400,000 loss to $30,000 profit in 12 months; operations improvement regarding overdue accounts, copay collection and no shows.
Partnered with physicians, business office, finance and compliance to review, analyze, develop and implement a revised office charge master/patient billing system and established audits to monitor compliance.
Served as a resource for other office's to ensure "Best Practice" standards set by the MGMA was being met.