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Practice Coordinator Resume

SUMMARY

  • Proactive, performance - driven professional with 19 years' progressive expertise in leadership and problem solving.
  • Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue producing activities.
  • Cross-functional communicator easily interfaces with high-profile staff, vendors and customers.
  • Versatile, innovative, and loyal management professional able to see the "big picture" while staying on top of all the details.
  • Recognized for consistent success in developing the processes and procedures that streamline operations and enhance revenue performance.

PROFESSIONAL EXPERIENCE

Practice Coordinator

Confidential

Responsibilities:

  • Accountable for office including overall customer satisfaction.
  • Organized office, setting up effective filing systems and archiving old files.
  • Developed and implemented more efficient procedures for office operations.
  • Created new revenue streams through in house product sales.
  • Generated new business through customer feedback.

Practice Coordinator

Confidential

Responsibilities:

  • Communicate clearly and directly with employees and providers concerning performance expectations. productivity and accountability of 20 employees and 5 providers.
  • Developed and implemented more efficient procedures for office operations reducing
  • "bottlenecks and improving processes.
  • Planned, executed, and finalized monthly and yearly projects.
  • Reduced organizational operating costs 25% by streamlining processes.
  • Led cross-functional teams to analyze and understand the operational impacts and opportunities of technology changes.

Registration Coordinator

Confidential

Responsibilities:

  • Responsible for the overall management and leadership of the Registration Department.
  • Ensure training for staff for data entry accuracy, insurance knowledge, and registration policies.
  • Developed metrics used to determine inefficiencies and areas for improvement.
  • Boosted company efficiency and customer satisfaction by streamlining processes.

Executive Director

Confidential

Responsibilities:

  • Responsible for the overall management and leadership of the facility.
  • Ensured that the services offered and delivered meet or exceed federal, state, local,
  • EOEA and company standards.
  • Created new revenue streams through new programs.
  • Managed team of 30 professionals.

Owner

Confidential

Responsibilities:

  • Responsible for cleaning and organizing of both residential and commercial accounts.
  • Organized and cleaned office and residential homes.
  • Developed and implemented more efficient processes to keep clients organized.

Physician Office Coordinator

Confidential

Responsibilities:

  • Developed and implemented training programs for new physicians and support staff.
  • Developed and implemented program policies and procedures for two behavioral sites; ensured regulatory compliance.
  • Reorganized outpatient office to improve clinical and service quality and reduced
  • $400,000 loss to $30,000 profit in 12 months; operations improvement regarding overdue accounts, copay collection and no shows.
  • Partnered with physicians, business office, finance and compliance to review, analyze, develop and implement a revised office charge master/patient billing system and established audits to monitor compliance.
  • Served as a resource for other office's to ensure "Best Practice" standards set by the MGMA was being met.

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