OBJECTIVE:
- To effectively demonstrate my interpersonal communication skills in a professional environment with opportunity for growth and advancement.
PROFESSIONAL EXPERIENCE
Confidential, Lorton, VA
Concierge
Responsibilities:
- Greet guests and visitors as they approach the front desk
- Serve as a liaison between guests and other departments to ensure guest satisfaction
- Arrange for package delivery and pick up services for guests
- Ensure that the guest database is updated on a regular basis
- Coordinate the efforts of front desk employees to ensure provision of exceptional services
- Make reservations for dining, spa services and travel arrangements for guest and residents
Confidential, Alexandria, VA
Community Manager
Responsibilities:
- Manage and contain executive office spaces
- Exhibit stellar hospitality and customer service to clients
- Complete all administrative task for clients
- Enter and process invoices accurately for accounting purposes
- Operate Cisco multi - telephone system
- Enter and submit client variable charges to billing associate for billing purposes
- Orchestrate and participate in fund raisers to help children in the city of Alexandria
Confidential, Alexandria, VA
Customer Service Associate
Responsibilities:
- Provide quality customer service in a high, energetic and busy environment
- Professionally answer, transfer and direct calls using Cisco multi- telephone system
- Navigate within various databases
- Plan and facilitate center events
Confidential, Vienna, VA
Human Resources Director/Recruiter
Responsibilities:
- Manage full life-cycle recruiting efforts
- Successfully recruit a wide spectrum of candidates within the life insurance industry
- Met and exceeded weekly hiring quota
- Manage high volume of clients
- Utilize personal marketing skills for high volume hiring
- Interview candidates for various positions within the company
- Provide weekly candidate pipeline reports to executive team
Confidential, Alexandria, VA
Receptionist
Responsibilities:
- Extend exemplary customer service and administrative skills to resolve customer inquiries with expediency.
- Demonstrate proficiencies in telephone and front-desk reception.
- Successfully utilize the MRIS platform to gather information concerning various properties
- Provide prompt, courteous and knowledgeable assistance to potential homeowners
