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Senior Manager, Information Systems Resume

Bentonville, AR

SUMMARY:

More than 15 years of success in project leadership and resource management highlighted by steady advancement with Confidential. Analytical business leader, able to secure partners’ buy - in and collaboration across the organization to effect change. Embrace the challenges of process improvement, delivering innovative solutions that drive business forward.

CORE COMPETENCIES INCLUDE:

  • Managing Budgets, Resources & Vendors
  • Hiring, Coaching & People Development
  • In-store Infrastructure & Networking
  • Planning / Forecasting
  • Big Data / Data Movement / Visualization
  • SDLC and Agile Development
  • Cross-functional Collaboration
  • Customer Relationship Management

TECHNOLOGY / TOOLS:

  • Jira
  • Lean Kit
  • Remedy
  • Agile
  • Confluence
  • Clarity
  • PowerPoint
  • Excel
  • HADOOP
  • UNIX
  • Teradata
  • SQL
  • Data Stage
  • Mainframe
  • Python
  • SAS
  • R
  • Tableau
  • C#
  • .Net

EXPERIENCE:

Confidential, Bentonville, AR

Senior Manager, Information Systems

Responsibilities:

  • Promoted to steer data integration / data movement, and market basket data for entire Walmart enterprise, both domestic and international, with a budget of $10M.
  • Led, hired, evaluated, and developed a team of 14 direct reports (including Hadoop Developer, Mainframe Developer, DataStage Developer, C Developer, Kafka Developer).
  • Worked closely with business customers including Program Managers and senior executive leadership. Reported to Senior Director.
  • Created offshore team to handle added workload and support pager duties during non-peak hours.
  • Led project review meetings and attended Project Boards focused on planning and resource assignment.

ISD Manager, Data Analytics

Confidential

Responsibilities:

  • Led a team of 10 OBIE / Tableau experts and Data Scientists in managing multiple projects concurrently.
  • Team developed real estate modeling / data mapping for site selection of new stores, clubs, and Neighborhood Markets.
  • Delivered on Sam’s KPI visualizations, allowing club managers to track progress of tasks in the club.

ISD Manager

Confidential

Responsibilities:

  • Led Mainframe, HADOOP, and C# development efforts, facilitating key function for Pharmacy business customer.
  • Managed team of 18 direct reports and a project budget of $6M.
  • Developed strategy for application lifecycle management including development, QA, release, and support. Reported to Senior Director.
  • Led project to consolidate Pharmacy HIPAA data from Mainframe to HADOOP.
  • Led and implemented Data Strategy project which landed all Pharmacy data in one location for consumption and analytics.

Confidential, Bentonville, AR

Manager, Front End Development

Responsibilities:

  • Built out a release lifecycle and plan to deliver quarterly releases, which allowed Walmart to stay compliant with ongoing changes and government regulations.
  • Teamed with Quality Assurance to develop a QA lab for testing.

Confidential

Operations Supervisor, Field Support

Responsibilities:

  • Directed projects with a focus on reducing help ticket requests and call volume.
  • Managed service desk phone queue.
  • Led 18 direct reports including hiring, evaluating, and development planning.
  • Set up and opened more than 200 stores during my tenure with the team with almost no issues.
  • Collaborated with development to release a bug repair version which eliminated 500+ calls / issues per week.

SYSTEMS Administrator, Field Support

Confidential

Responsibilities:

  • Supported setup of new stores and relocation projects.
  • Worked closely on all UNIX systems and networks within Walmart.

TECHNICIAN, Field Support

Confidential

Responsibilities:

  • Escalated and worked tickets involving critical issues at store level.

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