SUMMARY:
To leverage my vast array of skills within the Information Technology department of a progressive company that will challenge me and broaden my overall technical experience.
TECHNICAL SKILLS
Skills: Unix, Talend, SQL, PL/SQL, IBM Cognos (Query Studio, Report Studio and Framework Manager), Oracle Discoverer, Crystal Reports, Kimball Data Modeling/Warehousing, Oracle, SQL Server and Sybase databases, Appworx, MS Office (Word, Excel, PowerPoint, and Access), Jira, Confluence and UberSVN.
PROFESSIONAL EXPERIENCE:
Manager, Production Support
Confidential
Responsibilities:
- Overseeing at least two staff who are assigned to production support for any given rotation of project and support staff.
- Actively contributing in PMO meetings to monitor timely delivery of Enhancement Requests.
- Working closely with Support Desk to improve processes of ticket intake and resolution, and assist in establishing SLAs.
- Monitoring tickets that get assigned to the Applications Support team and ensuring proper responses and resolutions are occurring.
- Coordinating support tasks between the vendor and functional end - users for any cloud-based solutions.
- Coordinating knowledge transfer sessions for support staff of existing and newly deployed custom applications.
- Monitoring progress and reporting updates for regularly scheduled application upgrades.
- Cross training and support of Confidential ’s ODS and EDW custom solution.
- Interviewing candidates for both applications support and management staffing.
Senior Business Intelligence Analyst
Confidential
Responsibilities:
- Creating and maintaining reporting packages in IBM Cognos Framework Manager.
- Troubleshooting errors with Cognos reports authored by end-users.
- Maintaining Cognos Security.
- Support of Confidential ’s Banner ODS and EDW.
- Data modeling for new custom views and packages.
- Getting exposure to ORACLE SQL tuning and query optimization.
- Guiding and directing on-site consultants with assigned tasks, testing and QA.
- Creating and supporting several integrations developed using Talend.
- Assisting DBA group with implementing database performance tasks as suggested by Confidential .
- Interviewing potential candidates for the Enterprise Systems team.
Senior Programmer Analyst
Confidential
Responsibilities:
- Writing reports in Cognos using Report Studio.
- Support of Banner ODS, and implementation Banner EDW.
- Responsible for support and maintenance of several academic applications including Degreeworks, FAMIS, ISSM/fsaATLAS, and AppXtender - including any scheduled upgrades.
- Participation in the analysis of new procedures to support Banner, working in a weekly rotation (helpdesk) to support day-to-day operations that field requests across the University.
- Continued support of migration of legacy data.
Senior Programmer Analyst
Confidential
Responsibilities:
- Analyzing and writing new procedures to support data migration efforts to convert to new ERP system using SQL and PL/SQL.
- Provisioning user accounts for our new ERP and configuration of fine grained access.
- Support and Maintenance of legacy Student Information System (SIS - PLUS) that is owned by SungardHE, which included installation and testing of patches.
- Supporting several administrative areas including the Registrar, Financial Aid, Enrollment Services and Student Services departments across multiple campuses .
Associate Programmer - Programmer
Confidential
Responsibilities:
- Support and Maintenance of a Global Sales Reporting System for overnight batch processing and Unix scripts to load a Sybase datamart.
- Enhancements and Maintenance to several reports written in Cobol and Focus
- Creating and Troubleshooting several Crystal Reports created for user adhoc reporting
- Primary systems contact for the Variable Annuity Sales Reporting system, in which I completed several system enhancements as well as document processes in Flowcharter and Visio.
- Provided on-call support and daytime help desk support.
- Participated in recruiting, interviewing and mentoring new employees.
Associate Programmer - Programmer
Confidential
Responsibilities:
- Support and Maintenance of a major Accounting System (Passenger Revenue Accounting System) utilizing Cobol, RMDS, IDMS, ADS/O, DML/O, and DB2.
- Support of the batch component of the Airline Scheduling system, which utilized Cobol, SAS and C.
- Troubleshoot several problem areas within the batch overnight processing for both Accounting and Scheduling systems.
Associate Programmer - Programmer
Confidential
Responsibilities:
- Support and Maintenance of the promotional subsystem of the Merchandise Assortment Planning System utilizing Assembler and IMS.
- Assisted in analyzation and code changes to consolidate the field MIS reporting operations.
- Competed several training curricula including: IMS, Intro to APS, Intro to CICS, and a 16-week BAL in-house training program.
