SUMMARY

• Over 9 years of IT experience in web infrastructure, middleware operations, monitoring tools and Cloudera Certified Administrator for Apache Hadoop on various platforms.
• Primary Responsibility as a Production Support Lead with service delivery expertise.
• Experience in using CDH4, Pig, Hive, Scoop, Hbase, Cassandra and Mongo db.
• Knowledge of industry standards ETL tools, databases, Unix, Linux, IT security standards, scheduling tools, OFSAAI, Golden gate, Oracle PL/SQL, Big Data Hadoop Admin, Appworx and related open source technologies.
• Experience with IT service management and ITIL processes.
• Evaluate and propose new tools and technologies to meet the needs of the organization.
• Expertise in automating the regular maintenance and monitoring tasks.
• Flexible and comfortable in switching tasks and roles.

PROFESSIONAL EXPERIENCE

Confidential

Technical Lead

Responsibilities:

• Designed and implemented Prod, DEV, UAT/QA, Disaster Recovery, SIT environments.
• Managed application OFSAAI administration, Installation, cloning, configuration, application support, upgrade, code migration and implementation.
• Managed Daily batch run from Appworx including ETL and OFSAA batch.
• Responsible for the data analysis and ETL operations for OFSAA applications being implemented in GE capital. Consult with operations leaders, managers and consultants for implementation and maintenance of the applications.
• Provide support for the efficient resolution of IT infrastructure related incidents, service requests and update service desk management systems accordingly.
• Develop and maintain documentation process of ongoing operations and administration of infrastructure.
• Responsible to integrate OFSAA application with OBIEE.
• Prepare OFSAA change control requests as required for implementation and upgrades.
• Responsible for OFSAA user administration, Role designs, Server/DB performance monitor.
• Conducted OFSAA technical and batch program trainings.
• Responsible for service now ticket management without missing SLA.
• Coordinate with DBAs, Unix Admins, and WebLogic Admins to make any required environment changes.
• Document OFSAA customizations (data model, application) and deploy across environments, installation steps.
• Responsible for OFSAA service and application restart.

Confidential

Service Delivery Lead

Responsibilities:

• As a Service Delivery lead accountable for managing service delivery applications to one or more client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.
• 24/7 monitoring for all critical applications and responsible to communicate respective GE Managers for any issues and ensures applications are up.
• Provide support for 18 mission critical applications with different technologies such as java, UNIX, java, .net, and vendor provided tools and databases.
• Application includes critical financial services, e - banking, major batch scheduling jobs, online data replication, Critical cheque printing, Invoicing and many application interfaces.
• Co-ordinate, prioritize and align services and resource requirements with service owners across all levels by working with Middleware, L2/L3 team for Unix and windows, GIS, ISS, DBA team.
• Support and provide user access management for all applications.
• Play pivotal role during application outages (planned/unplanned) by engaging GIS command center and leading ITOM calls with Outage management teams.
• Reviewing all P1, P2 tickets, Access requests, service now tasks and problem management tickets on a daily basis. Then provides reports to leadership teams on a regular basis.
• Preparing/updating SOP document for all service delivery apps.
• Provides a focus for SLA management and ensure all critical applications are up and running.
• Ensures and monitors that processes are in place to pro-actively protect. Consistent service quality through rigorous management of change control and acceptance into service procedures.
• Provides expert problem management support to difficult, high profile customer issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit.
• Effective communication to business users for any outage/event notification.
• All Batch job Monitoring, DR Activity, Server upgrades, Application Migration.

Confidential

Goldengate Admin/Developer

Responsibilities:

• Goldengate replication design, configuration, administration in a highly available environment.
• Implemented Goldengate from scratch in uni-directional and bi-directional modes.
• Performance Management(Create Test plan, identify bottlenecks, monitor and tune)
• Troubleshooting and performance tuning.
• Upgrading patches.
• Debug day to day technical issues.
• Manage escalations of issues as needed.
• Implemented disaster recovery and high availability.
• Setup automated scripts for failure notification of Goldengate processes.

Confidential

Appworx Administrator/Developer

Responsibilities:

• Appworx design, configuration, administration in a highly available environment using LDOM.
• Supported four production and six test environments.
• Involved in procuring licenses from vendor for new remote agents and UC4 ticket management.
• Setup end to end Appworx Automation Engine using LDOM. Also setup remote agents for UNIX, Linux and Windows.
• Worked on Appworx versions 5/7/8. Involved in complete migration for upgraded versions and patch.
• Troubleshooting and performance tuning for slow performance. Archive old history data.
• Provide full support for Monthly reboot, remote agent restart, daily batch monitoring.
• Runs daily reports for job aborts, successful runs and provided to business. Also monitors queues and
• Coordinates with various application teams to help and manage their business jobs.
• Manage escalations of issues as needed and provide KT to different teams on Appworx job setup.
• Implemented disaster recovery and operational restore test for all prod environments.
• Setup automated scripts for failure notification of Master and remote agents.