SUMMARY

• Around 5 years of experience in IT industry includes 4 plus years of experience in Customization, administration, Development and support in Salesforce.com CRM Platform and Java/J2EE technologies.
• Ability to setup, customize and deploy to salesforce.com from the ground up for large user groups, perform hands on customizations using Apex, Visual Force, Custom Reports, Force.com IDE.
• Strong Knowledge in Salesforce Administration and Developing, Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
• Worked with SOQL, SOSL, Visual Force, APEX, Force.com and Web services API.
• Good experience in Developing Business Logic Services using Custom Objects, Controllers, Visual Force/APEX Classes and APEX Triggers.
• Very good experience in Chatter API and used BULK API for loading huge number of records with dataloader.
• Involved in developing and maintaining Lightning Components.
• Designed and Developed workflow rules, Validation rules, Approval Processes and customizations within Salesforce.com
• Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
• Hands on experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the client and application requirements.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
• Good experience in working on Eclipse IDE with Force.com Plug - in for writing business logic in Apex programming language.
• Experience in web technologies including HTML, XML, CSS, PHP, and JavaScript.
• Hands on experience in researching and integrating 3rd party application tools from Appexchange like Conga Composer, Cirrus Insight, Docu Sign, Zoura, CloudCraze, Simple Survey etc.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
• Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well

TECHNICAL SKILLS

Operating Systems: Windows, and UNIX

CRM Tool: Salesforce.com, Apex Triggers, Apex Classes, Visual Force Pages, WSDL, SOSL, SOQL, Workflow Rules, Approval Process

SALESFORCE API TOOLS: Eclipse, App Exchange Data Loader, Conga Composer, DocuSign, CloudCraze, Zoura, Cirrus Insight, Force.com Eclipse Plug-in, Force.com(Sandbox, and Production)

Programming language: HTML, XML, Java, JavaScript, CSS, C++, C, PL/SQL.

Methodologies: Waterfall, Agile

Others: MS-Office Suite, MS-Project, MS-Visio, And ALM, JIRA

PROFESSIONAL EXPERIENCE

Confidential

Salesforce.com Developer/Administrator

Responsibilities:

• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Worked on email notifications, custom buttons/actions/links, web-to-case, web-to-leads concepts.
• Developed and deploys ad hoc Salesforce.com reports and dashboards.
• Created Flows, Process Builder, Approval Process, and Validation Rules.
• Involved in Mass imports and exports of data.
• Developed and configured various Custom Reports, Joined Reports and Report Folders, Dashboards for different user profiles based on the need in the organization.
• Designed and developed VisualForce pages based on the business requirements.
• Developed Apex Triggers, Apex Classes, Controller Classes, Batch Classes, Web Services and APIs for various functional needs in the application.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Worked on complex data migration projects using Data Loader tool and Cast Iron.
• Involved in integrating Eloqua for marketing team.
• Worked on Data.com.
• Worked on Service Cloud. Involved in setting up Salesforce Knowledge Base and Service Cloud Productivity Tools like Macros, Quick text etc.
• Involved in developing and maintaining Lightning Components.
• Configured general support settings for case (support) management team and setting up Omni-Channel for routing work requests based on the requirements.
• Configured Simple Survey tool for case (support) team for automatic sending of emails to client regarding customer satisfaction on cases.
• Worked on several 3rd party applications like Conga Composer, Eloqua, HubSpot, Cirrus Insight, Docu Sign, and LiveChat etc.
• Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the data.
• Customized page layouts for Opportunity, Contacts, Accounts and custom objects depending upon user roles and groups.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Manage page layouts, fields, and system interface/capabilities.
• Maintenance of data entry standards & data integrity process.
• Build & monitor standard analysis and reporting for marketing campaigns.
• Experience with maintain user roles, security and profiles.

Technical Environment: SalesForce.com (Sales & Service) Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), WSDL, Lightning, Omni-Channel, Macros, Quick Texts, HTML, Java Script, SOQL, SOSL, Workflows & Approval process, Reports, Dashboards, Eloqua Application, HubSport, Cirrus Insight, Docu Sign, LiveChat, Conga Composer, Simple Survey, Data loaderForce.com Eclipse Plug-in, SalesForce.com sandbox.

Confidential

Salesforce.com Developer/Administrator

Responsibilities:

• Interacted with various business team members to gather and document the requirements for Salesforce Interface development (both Sales and Service cloud).
• Developed and Customizing salesforce.com application based on the user needs.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Intense experience on Microsoft tools like Excel VLOOKUP, Power point and Visio.
• Developed Business Logic Services using Custom Objects, Controllers, Visual Force/APEX Classes, APEX Triggers, Batches, Web services and Test Coverage Classes.
• Designed and Developed User role hierarchy Integration for Create, Edit, and Delete Operations.
• Worked on permission sets, roles, profiles, queues, views, and page layouts.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Performed Data Analysis and migrated data from SQL Server database to sales force using Data Loader.
• Worked on Conga Composer for generating PDF documents.
• Involved in integrating with Zoura and CloudCraze.
• Involved in migrating data from OLS/OPS.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Created Workflow Rules, Assignment Rules, Validation Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
• Assisted the QA team in formulating a comprehensive test plan for the project.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Developed and deployed salesforce knowledge module to the support module of around 200 users.
• Experience in moving code from sandboxes to production and addressing post deployment issues.
• Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Technical Environment: Salesforce (Production & Sandbox), Apex, Data Loader, SOQL, SOSL, Triggers, Classes, Controllers, VisualForce, Batch Processing, Workflow & Approvals, Assignment and Validation Rules, Data Import Wizard, Reports, Dashboards, Conga Composer, Zoura, CloudCraze, JavaScript, HTML 5, Sandbox, SVN, Eclipse 3.4, Agile, JIRA.

Confidential - Toronto, ON

Salesforce Developer/Administrator

Responsibilities:

• Involved in various activities of the project, like information gathering, analyzing the information, and documenting the functional and non-functional requirements.
• Worked at the administration level, to handle the security and sharing rules for various users at different levels of the organization.
• Created and used Email templates in HTML and Visualforce.
• Worked on SOQL and SOSL relationships and Lookups.
• Configured Role based Authorization on Object/Field Level.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and triggers.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Data manipulation, cleanup & import to Salesforce from Excel using Data Loader.
• Data management (Data cleansing, De-duping & Batch Data Loading)
• Created Reports and Dashboards as per the customer requirements.
• Create various profiles and configured the permissions based on the organizational hierarchy requirements.
• Assisted the QA team in formulating a comprehensive test plan for the project.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Communicated & activated new features & updates of Salesforce

Technical Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, SVN, HTML, Workflow & Approvals, Reports, Custom Objects, Sandbox data loading, Eclipse IDE Plug-in, Waterfall.

Confidential

QA Analyst

Responsibilities:

• Reviewed Functional Requirement Specifications and created test cases based on test scenarios drawn from functional requirements.
• Tested the data from source to target as per the mapping requirements
• Performed Manual and automated testing for the test cases using Quick Test Professional.
• Extensively used Quality Center and interacted with the development team to resolve any defects/issues
• Performed Sanity, Functional, Navigational, Cross Browser, Integration and End-to-End testing.
• Reported all the defects with proper priorities and severities and steps to reproduce using Mercury Quality Center.
• Prepared status summary reports with details of executed, passed and failed test cases

Technical Environment: Java, JSP, Java Script, Web Logic, TFS, C#, MySQL, Confidential Load Runner, Quality Center, Quick Test Pro, MS Office, Windows.