Practice Lead Resume Nashville, TN - Hire IT People

SUMMARY

Client satisfaction oriented, with extensive experience leading services organizations and managing IT implementations.
Solid track record of delivering solutions on - time and on-budget. Use strong personal interaction and communication skills to respond effectively to client needs.
Provide compelling, positive leadership and empower implementation teams to deliver inventive solutions within project constraints, while demonstrating respect and acknowledgement for accomplishments.
Broad industry experience includes healthcare (payer and provider), manufacturing, retail, utilities, technology, automotive, aerospace, government, transportation, and travel.
Enterprise Implementations | Business Unit Management | SDLC | Technology Solution Delivery | Strategic Planning
Program Management | Project Management | Information Technology | Global Team Management

SOFTWARE SKILLS:

Platforms: mainframes, DEC Vax, DEC Alpha, Confidential RS6000, PC, SUN, DEC Unix, HPUX

Operating Systems: MVS, VMS, UNIX, Windows

Languages: C, C++, Cobol, Pascal, Assembler, Fortran, Basic, SQL, MONK, JAVA

Communications Protocols: TCP/IP, SNA/LU6.2, FTP, HTTP(S), HL7, XML, HIPAA, X12, AS2

Data Structures: DB2, VSAM, BDAM, RDB, Access, Oracle, SQLserver

Applications: Microsoft Office Suite Excel, PowerPoint, Visio, Word; MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Practice Lead

Responsibilities:

Directed all aspects of $6M business unit, 1st on regional level, then worldwide. Accountabilities included financials, client satisfaction, pre-sales collaboration, resource / staffing decisions, partner cooperation, services proposals, and contract approval.
Managed global team of 22 direct reports plus multiple indirect and partner resources.
Headed professional services organization for Prescriptive Analytics software and tools sold by Confidential .
Collaborated with sales organizations on new deals and identified additional opportunities at current projects:
Exceeded revenue target consistently by 4% or more.
Maintained staff utilization above targets of 78%.
Outperformed GP goals by 5% or more.
Managed analytics projects ranging from $300K to $3M in North America, Europe, Asia, South America, and India. Select optimization projects: production planning, fleet maintenance, supply chain, and product placement.

Delivery Manager

Confidential

Responsibilities:

Managed service delivery at strategic accounts, primarily involving Enterprise Application Integration (EAI), Configure Price Quote (CPQ), and Order Management (OM) software and tools sold by Confidential . Built trusted advisor relationships with assigned clients, oversaw all Confidential projects and issue resolution, and worked with Sales to enable additional opportunities. Supervised diverse global teams including on-site, remote, and off-shore resources.
Demonstrated solid track record of bringing in projects on-time and on-budget.
Built reputation for being able to take on, and turn around, troubled accounts.
Managed projects ranging from $50K EAI implementations to over $500K CPQ and OMS implementations.

Confidential, Columbus, OH

Delivery Manager | Program Manager

Responsibilities:

Directed delivery of services to strategic accounts, focused on implementation of Enterprise Application Integration (EAI) and Supply Chain Management (SCM) projects.
Oversaw all of accounts consulting services projects and pportunities. Managed enterprise deals ranging from $300K to over $1M.
Increased revenue over 15% annually by building trusted advisor relationships with assigned clients and identifying add-on opportunities.
Obtained over 95% client satisfaction rating by successfully managing risk mitigation and issue resolution.
Created corporate standard consulting methodology and best practices as Project Management Office (PMO) lead, increasing project success rate.