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Practice Lead Resume

Nashville, TN

SUMMARY

  • Client satisfaction oriented, with extensive experience leading services organizations and managing IT implementations.
  • Solid track record of delivering solutions on - time and on-budget. Use strong personal interaction and communication skills to respond effectively to client needs.
  • Provide compelling, positive leadership and empower implementation teams to deliver inventive solutions within project constraints, while demonstrating respect and acknowledgement for accomplishments.
  • Broad industry experience includes healthcare (payer and provider), manufacturing, retail, utilities, technology, automotive, aerospace, government, transportation, and travel.
  • Enterprise Implementations | Business Unit Management | SDLC | Technology Solution Delivery | Strategic Planning
  • Program Management | Project Management | Information Technology | Global Team Management

SOFTWARE SKILLS:

Platforms: mainframes, DEC Vax, DEC Alpha, Confidential RS6000, PC, SUN, DEC Unix, HPUX

Operating Systems: MVS, VMS, UNIX, Windows

Languages: C, C++, Cobol, Pascal, Assembler, Fortran, Basic, SQL, MONK, JAVA

Communications Protocols: TCP/IP, SNA/LU6.2, FTP, HTTP(S), HL7, XML, HIPAA, X12, AS2

Data Structures: DB2, VSAM, BDAM, RDB, Access, Oracle, SQLserver

Applications: Microsoft Office Suite Excel, PowerPoint, Visio, Word; MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Practice Lead

Responsibilities:

  • Directed all aspects of $6M business unit, 1st on regional level, then worldwide. Accountabilities included financials, client satisfaction, pre-sales collaboration, resource / staffing decisions, partner cooperation, services proposals, and contract approval.
  • Managed global team of 22 direct reports plus multiple indirect and partner resources.
  • Headed professional services organization for Prescriptive Analytics software and tools sold by Confidential .
  • Collaborated with sales organizations on new deals and identified additional opportunities at current projects:
  • Exceeded revenue target consistently by 4% or more.
  • Maintained staff utilization above targets of 78%.
  • Outperformed GP goals by 5% or more.
  • Managed analytics projects ranging from $300K to $3M in North America, Europe, Asia, South America, and India. Select optimization projects: production planning, fleet maintenance, supply chain, and product placement.

Delivery Manager

Confidential

Responsibilities:

  • Managed service delivery at strategic accounts, primarily involving Enterprise Application Integration (EAI), Configure Price Quote (CPQ), and Order Management (OM) software and tools sold by Confidential . Built trusted advisor relationships with assigned clients, oversaw all Confidential projects and issue resolution, and worked with Sales to enable additional opportunities. Supervised diverse global teams including on-site, remote, and off-shore resources.
  • Demonstrated solid track record of bringing in projects on-time and on-budget.
  • Built reputation for being able to take on, and turn around, troubled accounts.
  • Managed projects ranging from $50K EAI implementations to over $500K CPQ and OMS implementations.

Confidential, Columbus, OH

Delivery Manager | Program Manager

Responsibilities:

  • Directed delivery of services to strategic accounts, focused on implementation of Enterprise Application Integration (EAI) and Supply Chain Management (SCM) projects.
  • Oversaw all of accounts consulting services projects and pportunities. Managed enterprise deals ranging from $300K to over $1M.
  • Increased revenue over 15% annually by building trusted advisor relationships with assigned clients and identifying add-on opportunities.
  • Obtained over 95% client satisfaction rating by successfully managing risk mitigation and issue resolution.
  • Created corporate standard consulting methodology and best practices as Project Management Office (PMO) lead, increasing project success rate.

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