Director Resume

SUMMARY:

Specialist with 11 years of experience in a corporate environment; 7 years mortgage/banking experience; 4 year focus specializing in and development; expertise ranges across people management, customer experience, financials and banking, regulatory operations, project management, policy and procedures, information security, adult learning theories, communication and presentation.
Created and executed multi - phase programs and single edition sessions.
Crafted strategies and plans for high volume business, utilizing current adult theories and multi-faceted approach
Conducted multiple leadership/team building sessions ranging from individual contributor to executive level management
Teller manager, supervising 3-5 colleagues; hiring and new colleagues in a high traffic, referral focused branch; cash handling up to $250,000, branch operations leader
Mortgage referral, home equity application and closings, account openings, account maintenance, credit card applications, wealth management referrals, sales tracking and sales goal oriented.
Over 7 years of mortgage experience, ranging from: call center, loss mitigation, foreclosure, loan processing (loss mitigation),, credit bureau reporting and investor guidelines
Managed all Learning and Development for 6 regulatory projects, impacting 1500 employees; provided scope, analysis, plans, tracked risks, coordinated efforts across business lines, worked integrally with subject matter experts, created materials and facilitated s
Developed new processes to solve current issues, problem solved through initial Phase I roll-outs and seamlessly incorporated various aspects of and into established project scopes and timelines
Competent Leader from Toastmasters International

EXPERIENCE:

Director

Confidential

Responsibilities:

Provided new hire, orientation, safety and cross to all new and existing team members in a high volume, high sales focused environment.
Coordinated and executed long range plan, matched with monthly leadership and store focuses
Part time assistant store manager; responsible for running shifts smoothly while maintaining speed of service levels, labor initiatives and upholding all safety and handling procedures.

Instructional Designer

Confidential

Responsibilities:

Created and constructed presentations, facilitator guides, job aids and learning activities for various projects
Entrepreneurship, Entrepreneur Capital Building and Interviewing.
Materials been utilized for community classes, adult and university communication

Specialist

Confidential

Responsibilities:

Primary on-site trainer for 500+ employees, 1 of 2 coordinators supporting 2500 employees located across 11 states, branching across various business lines
Managed all project management for over 7 high-focus, regulatory based projects; trained over 3,700 employees, gauged information transfer, determined proficiency, created effective evaluations and feedback to the project lines

Relationship Manager

Confidential

Responsibilities:

Managed a portfolio of over 300 customers; responsible for prioritizing daily and weekly work flow to meet business deadlines and to maintain compliance, while delivering an exceptional customer experience and preventing foreclosure
Front-end processing for all customer intake: pulling titles, requesting tax returns, investigating liens, collecting all personal financial documents, credit bureau reports all within a timely matter, adhering to all guidelines
Responsible for orientation of new colleagues, creating job aids for new and existing processes, creating supporting materials for new process changes and implementations

Consumer Counselor

Confidential

Responsibilities:

Manager-selected group of 4 colleagues, functioning autonomously; focused directly on high risk 2nd mortgages in large foreclosure areas; encouraged to use non-traditional methods to prevent charge off and foreclosure
Front-end processing for all customer intake: pulling titles, requesting tax returns, investigating liens, collecting all personal financial documents, credit bureau reports all within a timely matter, adhering to all guidelines
Team and process built from the ground up; emphasis on innovation, flexibility, documentation of procedures, consistency and creativity with strategy

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