Delivery Manager Resume Washington, DC - Hire IT People

SUMMARY:

P&L / Strategic Planning/ Process Engineering/ Project Leadership/ PMO/ Professional Services/ Turnaround/ Relationship Management/ Team Leadership/ Risk Management/ Budgets
Managed business process reengineering efforts for many large - scale enterprise programs ranging from IT Infrastructure, Product Lifecycle Management (PLM) systems, Product Tracking Systems, Call Centers, and design system implementations. Defined KPIs and other business case benefits for projects/ programs for government and commercial clients.
Worked in the Information Technology, Engineering, and Manufacturing domains providing both Technical and Strategic services.

TECHNICAL SKILLS:

CAREER EXPERIENCE:

Confidential, Washington, DC

Delivery Manager

Responsibilities:

Rehabilitated Data Management (DM) and Engineering Automation (EA) portfolios converting from losing money to highest gross margin portfolio during first six months
Scoped, estimated, and negotiated largest Data Management implementation/ enterprise integration in Confidential America’s history - $ 6.5M.
Delivered largest quarterly Engineering Portfolio sales in Confidential Consulting history - $ 4.5M
Managed portfolio of 60+ projects including scoping, contract approvals/ reviews, quality reviews, risk reviews, and stakeholder management including steering committee meetings.
Led global Enterprise Data Management capabilities assessment/ readiness review focused on identifying execution impediments; developed short and mid-term corporate action plans.
Aligned service delivery capabilities within the portfolios to sales, product teams, industry strategy and marketing and business development stakeholders.

Confidential, Rosslyn, VA

Associate ( ), Senior Manager

Responsibilities:

Ramped an enterprise PMO for large Federal Agency from 0 to 40+ employees and transitioned 5 major programs from existing vendors to PMO oversight - within 60 days of contract . 100 professionals on-boarded within one year. ( 6 yr., $ 250M contract).
Renegotiated scope/ schedule to recover a troubled 3-yr IT Infrastructure and Application Development program. Preserved business case and saved client $30M/ yr. in licensing fees.
Deployed a real-time product tracking system for Confidential that was ed Postal Technology Innovation of 2013. Directed PMO for this $190M, 250-person, 6 vendor program.
Fielded a 2-yr, $155 Customer Contact Center In-Sourcing initiative on-time and under budget - exceeded initial customer satisfaction targets by 15 points.
Established Project and Portfolio Management (PPM) capability for VP of IT to assess the performance of 275 IT projects against 25 key enterprise initiatives

Confidential, Mclean, VA

Senior Manager

Responsibilities:

Led requirements and testing phases for an enterprise real estate portfolio management system development and deployment - project completed on-budget and significantly exceeded KPIs
Assumed responsibility for systems engineering team supporting the CBP modernization. Instituted process improvement in system engineering, design, and integration - significantly reduced software quality issues, enhanced traceability, and improved schedule performance.
Engagement manager with full P&L responsibilities for three task orders on the CBP Modernization. Managed 30 professionals in an $8.5M/yr. operation
Development first structured approach for identifying integration issues for 31 government agencies participating/ integrating into the CBP modernization - drafted bi-annual report submitted to Congress.
Managed Integrated Project Teams comprised of partner companies and government agencies to gather/ validate business and technical requirements for the CBP modernization

Confidential, Greeneville, TN

Entrepreneur/ Owner

Responsibilities:

Founded and incorporated residential home building business in Tennessee.
Profitable during first year of operation.
Drove sales exceeding $1M during first calendar year of operation.
Supported the development/ deployment of a web-based, customer-facing system for order entry system - reduced engineering time by 80% and reduced scrap rates by 7%.
Led cost reduction study related to product options - improving client cost performance by 20%.

Confidential, Portland, OR

Manager, Product Lifecycle Management

Responsibilities:

Business architect for a web-based, mass customization application for product specification capture - one enterprise system to be retired.
Led business blueprinting for PLM systems within two merging agricultural companies - streamlined product localization and improved engineering collaboration.