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Salesforce Administrator/ Developer Resume

Boston, MA

PROFESSIONAL SUMMARY:

  • 5 years of experience with Salesforce.
  • 2+ years of experience with Sales/Service Cloud.
  • 3+ years of Visualforce and Apex development experience including triggers and components.
  • Experience integrating Salesforce with other systems such as Single Sign On, web services, PeopleSoft, ETL jobs, ServiceNow.
  • Experience testing configurations, customizations, and integrations of Salesforce Sales/ Service Cloud and Communities.
  • Experience in designing of custom objects, custom fields, custom formula fields, validation rules, custom reports, work flows and approval processes for automated alerts, field updates and Email generation according to the application requirements.
  • Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, architecture design, development, enhancements, testing, deployment and maintenance of standalone, Multi - tier, web-based, and portals based object oriented enterprise applications.
  • Proficiency in administrative tasks like creating profiles, roles, users, page layouts, email services, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
  • Strong knowledge of Salesforce.com developer toolkit including Apex Classes, Lightning and Triggers, Controllers, Visualforce pages, Force.com APIs, Jitter bit, Web Services, Migration Tool.
  • Maintained security around user accounts, sharing rules, user roles and profiles, field level security, group permissions and license assignment
  • Experience using web API’s with XML, SOAP & REST.
  • Experience developing with JavaScript, Bootstrap, Angular JS, Solid HTML5, CSS3 and popular JavaScript framework such as jQuery.
  • Experience in data migration from Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard other integration tools like Informatics Cloud, Apex Data Loader and Cast Iron.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing
  • Experience in Installation of Salesforce AppExchange Apps, configuration and maintenance of user security permissions in compliance with organizational needs.
  • Worked with Sales, Service, and Marketing Clouds Users, Code, and Processes.
  • Developed and created customized reports and dashboards for business needs.
  • Good knowledge of Governor limits and experienced in customization of existing code in accordance with the governor limitations.
  • Extensive experience building Lightning applications and Lightning components.
  • Expertise in declarative tools including workflow rules, process builder, validation rules, formula fields, roll up summary fields, approval processes, assignment rules, data security features, deployment of change sets, & Salesforce sharing model.
  • Experience developing data integration/imports to/from salesforce.
  • Expertise writing test classes & building triggers, batch classes, invokable and future methods.
  • Fluent in Salesforce Query and Search Language (SOQL and SOSL).
  • Proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD), essential in bridging the gap between Business Management and the Development Teams.
  • Deep understanding of software development methodologies, such as agile.
  • Ability to be flexible, agile, and work in a fast-paced environment.
  • Strong verbal and written communication skills including the ability to share ideas both with the business and internal IT teams.
  • Proficiency with Microsoft Office.
  • Ability to interact with business users, to gather & analyze requirements.
  • Self-disciplined, motivated, and eager to learn.

TECHNICAL SKILLS:

Salesforce.com: Sales Cloud, Service Cloud, Custom Cloud, Marketing Cloud, Community Cloud, Force.com Chatter, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Workflows, Approvals, Automation, Validation Rules, Relationships, Record Types, Field Level and Object level security, Page Layouts, Reports & Dashboards, Wave Analytics, Security and Sharing rules, AppExchange, Lightning Process Builder, Apex Data Loader, Salesforce Sandbox configuration, Force.com, process builder.

Web Services: : WSDL, SOAP/REST API

Design/Development methodologies:: Agile-Scrum, Waterfall.

Databases: Oracle, MySQL, Microsoft Access, SQL Server.

Operating Systems:: Windows 98/NT/XP/Vista/7, Windows CE, Linux, UNIX.

Languages: Java Script, C, C++, APEX, SQL, Python, Ruby

Documentations Tools: MS Office, MS Project, MS Visio, SnagIt, Excel.

EXPERIENCE:

Salesforce Administrator/ Developer

Confidential, Boston, MA

Responsibilities:

  • Involved and interacted with various business user groups for gathering the requirements for CRM implementation.
  • Created new Apex Triggers, Apex Classes, Batch Classes and Schedule Classes, Email Services According to the Project Requirement.
  • Involved in various stages of Software Development Life Cycle (SDLC) including experience in Integration of Sales force with other systems using Apex Web services WSDL , outbound messaging and JIRA.
  • Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating securit y tokens, validation Rule, upgrade installation.
  • Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
  • Worked closely with Business Users in improving their business processes using SFDC.
  • Worked on Force.com Chatter to provide collaboration features on the applications.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports
  • Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities
  • Worked on addin g Marketing cloud products, pricing agreements and terms to existing sales flow process. Developed complex custom validations for Marketing cloud products at each stage in the quoting process.
  • Assisted in deploying force.com applications from AppExchange and integrated them with standard Salesforce application per business needs.
  • Involved in Data mapping specifications to create and execute detailed system test plans.
  • Have deployed code from sandboxes to production environment by using ANT migration tool.
  • Implemented Object/field level security to hide critical info for specific users
  • Experienced in Testing process, ability to develop functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing
  • Developed various Custom Objects , Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages .
  • Migrated constantly from classic to Lightning, to help the sales reps find the information quickly.
  • Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
  • Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement busine ss logic.
  • Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
  • Created new User Accounts and assigned Profiles as per their role in role hierarchy .
  • Created Sharing Rules to provide access for limited users and created Assignment Rules on Leads using Apex Triggers.
  • Customized Page layouts for Standard/Custom objects and assigned Record Types.
  • Created Test Classes And Performed UAT Testing.
  • Dealing with Customer Acquisition and customer retention and good experience in working with various SFDC implementations covering Sales cloud , Service cloud, Marketing Cloud and Communities.
  • C reated Approval processes and Email Templates, Letterheads in HTML and visual Force.
  • Worked with the Business group for requirement gathering throughout the planning and implementation. Coordinate d with business analysts for the issues requiring business analyst help.
  • Have worked on Lightning Components to build custom user interfaces without code.
  • Created Visualforce pages that uses the Lightning Components.
  • Worked on integration with external databases.
  • Used Debugger making use of Breakpoints to monitor data movement and troubleshoot .
  • Worked on Agile methodology with expertise in scrum practices.

Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Jitter bit, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, AngularJS, jQuery, Bootstrap, Apex Triggers, Web Services, Reports,Force.com Chatter, Lightning process builder, Dashboards, smart sheet, one login, drop box, Custom Objects, Lightning Components, CTI Toolkit, MS SQL Server, Oracle, Custom Tabs, Email Services, Security Controls, Sandbox data loading, ANT migration tool, ETL, Agile methodology, JIRA, Eclipse IDE Plug-in.

Salesforce Administrator/ Developer

Confidential

Responsibilities:

  • Performed Salesforce Service/Sales Cloud administrative tasks such as: create new page layouts, build drop-down lists, build custom objects and related lists, account maintenance, defining fields, configure workflows, knowledge management, and create Reports/Dashboards
  • Created, updated and maintained user roles, security, profiles, business rules, and permission sets.
  • Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and nonfunctional requirements.
  • Worked with the user group for requirement gathering throughout the planning and implementation.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
  • Designed several types Email templates for auto response to customers.
  • Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
  • Used the sandbox for testing and migrated the code to the deployment instance after testing.
  • Involved coaching, mentoring, and managing staff to accomplish individual and team goals.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Sandbox, Eclipse IDE, Custom Reports, Dashboards.

Salesforce Administrator

Confidential

Responsibilities:

  • Created new Profiles, Roles, Permission sets and performed Data management (Realignment of records as per sales executive relocation)
  • Developed and configured various dashboards, custom reports and report folders for different user profiles based on the need in the organization.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers and Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
  • Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
  • Implemented Case Management Automation to track and solve customer's issues. Implemented Email-to-Case, Web-to-Case to enter generated cases to Case object.
  • Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Implemented picklists, dependent picklists, lookups, master detail relationships, validation rules and formula fields to custom objects.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
  • Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
  • Developed and maintained documentation on the architecture of the system to maintain training plans, and documentation for users, coordination of new user and on-going training sessions for the organization.
  • Followed change control processes using change sets, testing and deploying best practices to careful implementation configuration changes in org. (i.e. Development environments, test environments, and QA Sandboxes).

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, permission sets, Data migration, workflow rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Java Developer

Confidential

Responsibilities:

  • Requirement gathering, Gap analysis, workflow design, decision-making rules of required inputs.
  • Performed Business analysis and create High-level design and detail design of the entire process.
  • Designed and developed backend Java Components residing on different machines to exchange information and data using JMS.
  • Coding involved writing Action Classes/Forms/Custom Tag Libraries and JSP.
  • Developed the Java components to access content from content providers (via HTTP) to obtain data of various types XML and HTML.
  • Developed and maintained GUI using JSP, HTML and Used JavaScript for client-side validations.
  • Created stored procedures and Triggers using PL/SQL. Created tables, Views and other database objects in the Oracle database.
  • Involved in debugging and load-testing of the application. Provided production support to the end users and performance tuning.

Environment: JAVA J2EE, JSP, Servlets, XML (DOM and SAX), XSLT, JavaScript, Oracle 8i, JDBC, PL/SQL, Eclipse, Rational Rose.

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