SUMMARY:

• Over 9 years of Software Industry experience in CRM package implementation
• 9 years of full software development experience from small to complex implementations of Siebel Financial Services, Sales, eAutomotive, CTMS, Public Sector and Oracle Fusion Sales Cloud Applications
• Extensive experience in working on Siebel Open UI upgrade and the UI development
• Extensive experience and knowledge in Siebel Design, Upgrade and Development including Business Modeling, Requirements Gathering, Analysis, Configuration, Integration, Testing, Migration, Administration and Deployment for Siebel Enterprise.
• Strong knowledge in Siebel Architecture and Data Model and proficient with Siebel Tools and Client in configuration and customization of Siebel Objects at multiple levels but not limited to Applets, Business Components, Screens, Views, Joins, Links, MVGs, Pick Lists, Associate & Shuttle Applets, Toggle Applets and Drilldowns.
• Evaluated the Oracle Policy Automation’s capability and features, which it offered against the BRS (Business rule solutions)
• Strong Technical Experience in Siebel Configuration, Scripting, Workflows , EAI and EIM with additional skill sets like Oracle Fusion, UNIX, MS SQL, PL/SQL and Shell Scripting
• Extensively worked on Siebel EIM and creating procedures, End to End data migration implementation in Siebel
• Extensive experience in Siebel Application administration including LOVs, Group Administration, Responsibilities, Views, State Model, System Parameters
• Strong experience in working as Production Support Consultant for the applications which runs 24x7
• Experience in working on OBIEE, BI Publisher on Ad - hoc queries and reporting
• Have good working experience in PL/SQL programming, Stored Procedures, Functions and complex queries using Oracle.
• Extensive experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects, Siebel Adapters, EAI HTTP Transport, VBCs, SOAP and WSDL
• Experience in working on Integration with Biztalk and IBM MQ
• Experienced in implementing Assignment Manager to assign tasks
• Demonstrated effective technical leadership in medium to large implementations, specifically in creating technical architecture, designs, development, bug fixing and support
• Strong verbal, written communication skills, interpersonal skills and the ability to interface with business users and IT groups.
• Ability to assess the impact of architecture changes on the business and other applications
• Good knowledge and well versed with different stages of the Software Development Life Cycle and with exposure to various standards & procedures.
• Goal-oriented team leader adept at building strong relationships with coworkers and client
• Creative, fast learning, excellent in research, analysis, problem solving, critical thinking, finding information and continuous learning
• Excellent knowledge in CRM implementation on financial domain
• Extensive experience in Oracle Sales Cloud Territory management, Opportunity Management and data migration
• Configured the UI for the Sales Cloud with the Application and Page Composer

SKILL:

Siebel Applications: Siebel Financial Services 7.8, 8.0, 8.1.1.10 (OpenUI), Siebel Sales 7.8, 8.0, Siebel eAutomotive 8.0, Siebel Public Sector 15.9, Siebel CTMS

Siebel Technical Expertise: Siebel CRM, Siebel OpenUI, Tools Configuration, Siebel Web Services, Siebel EAI, Workflow, Scripting, and Enterprise Integration Manager (EIM)

Additional Technical Expertise: Oracle Fusion Sales Cloud, SQL, PL/SQL, JavaScript, JQuery, Unix Shell Scripting, BRS(Business Rule Solution), Teradata, Oracle Policy Automation, Oracle Web Determinations, OBIEE, BiztalkIBM MQ, Microsoft Office Suite

Database: Oracle

Operating System: Windows, Unix

Others: Toad, SOAP UI, Autosys, Repliweb, Tectia, Virtual Source safe, WinSCP

UML Tools: MS Visio

Oracle Sales Cloud: Page Composer, Application Composer, Data Migration (Import and Export), Scripting

EXPERIENCE:

Confidential, Albany, NY

Software Tools: Siebel Public Sector, Siebel CTMS

Siebel Consultant

Responsibilities:

• Actively worked in Configuration, Application Administration, Workflow Automation and EAI Integration, MQ Integration and Web services.
• Conducted Design Workshops and involved in various technical design for the Green Field Siebel implementation
• Responded to department requests for hands-on assistance within CTMS.
• Developed Data Mappings, Workflows etc to migrate data from multiple systems into Siebel CTMS, as per business requirements.
• Migrated data from legacy clinical system to Siebel CTMS Clinical Trial Management System
• Developed, wrote and published training materials, user manuals and process flow maps as well as e-learning systems for the CTMS Siebel System.
• Implemented the complete State Model from the scratch by engaging with Business actively considering various nuances for the implementation
• Worked on Group Administration, User Administration, Business Process, Web Services, Responsibilities, Views, Integration Objects, State Model
• Implemented the integration of Siebel and File net for document upload and download considering various performance metrics. Implemented this integration using Java Business Service
• Developed inbound / outbound integration Workflows, Workflow Policies and Workflow Actions for automation
• Worked on Oracle Policy Automation Integration with Siebel for implementing various Business rules
• Implemented various Inbound and Outbound Web services for Siebel from and to external system
• Extensively involved in building and testing Siebel Inbound and Outbound web services WSDLs using Soap UI, configuring Data Mappers, liaising with other Integration partners for data mapping to achieve the business goals
• Developed various Batch jobs using Workflow for the bulk processing of data
• Worked on Renderer/Manifest Files, Java Script, Jquery, HTML, CSS, Web Templates
• Updated Web Template to add custom buttons to Application tool bar
• Monitored server component tasks and performance improvement, Analyzed Core dumps and crash files
• Performed various performance improvement tasks by fine tuning long running queries

Confidential, Charlotte, NC

Software Tools: Siebel Financial Services 8.1.1.10

Onsite Technology Analyst

Responsibilities:

• Developed inbound / outbound Workflows, Workflow Policies and Workflow Actions for automation of order and billing processes and integrating with the external systems.
• Liaised with Oracle on the key issues in Open UI and applied Quick fixes for the issues.
• Involved in development of new custom theme and UI development for Open UI application.
• Customized the application creating workflows, business services, custom buttons using Siebel eScript and implemented other declarative alternatives like User properties and data validation methods.
• Actively worked in Configuration, Application Administration, Workflow Automation and EAI Integration, MQ Integration and Web services.
• Worked on Siebel EIM and creating procedure, End to End data migration implementation
• Created Custom business services, Siebel EAI Business Services, Task Based UIs, Integration objects, EAI Data Mapper and XML Converter.
• Performed Data Mapping, Bulk imports of data in the Siebel database using EIM
• Created and modified configuration (ifb) files to run the EIM import process to populate the base tables in optimal manner
• Customized the out-of-the-box application using Siebel Tools creating and modifying business objects, business components, views, screens and applets.
• Evaluated the Oracle Policy Automation’s capability and features, which it offered against the BRS (Business rule solutions)
• Implemented an integration from Siebel with BRS (Business Rule Solutions)
• Implemented the email Integrations, Assignment manager and Created tools that will monitor the Assignment Manager process in Application to check request are assigned to the users properly.
• Involved in Administration activities migrating the repository from development to testing environment, and assisting the production support team during deployment activities.
• Designed Autosys Jobs for the batch loads
• Designed jobs in Repliweb to move the feed files between servers
• Extensively worked on Siebel EIM process, Fine Tuning, PL/SQL Packages
• Worked in the several Siebel Upgrade project and successfully upgraded for 7.8 - > 8.0.0.6, 8.0.0.6 - > 8.1.1.9 and 8.1.1.9 -> 8.1.1.10 and also worked with the oracle team, if there are any issues and fixed it.
• Worked on Open UI Development including Physical Renderer, Presentation Model, modifying CSS, Web Templates, Java Script etc.
• Analyzed Siebel Open UI Application, compared it to existing HI Application for new features
• Automated several manual and time-consuming process that exists in the project.
• Monitored server component tasks and performance improvement and Analyzed Core dumps and crash files
• Configured RCRs, Workflow Policies, Assignment Manager

Confidential, California

Software Tools: Siebel 8.0

Senior System Engineer

Responsibilities:

• Worked on Siebel Order Management Module
• Responsible for analysis, design, development and delivery for the change business have proposed.
• Involved in building, testing and migrating the code to all environments.
• Preparation and review of various design, functional documents and test Cases for the Change requirements.
• Performed Data mapping, Bulk imports of Data in the Siebel database using EIM
• Created and modified the configuration (IFB) files to run the EIM import process to populate the base tables in optimal manner
• Involved in configuring EIM process, developing PL SQL packages for data loading and performance tuning on the EIM process
• Designed UI layer involving Applets, Views, Screens
• Configured BC/BO Layer, Integration Workflows, e-script, Business Service and modified Integration Objects
• Designed BI Publisher Siebel Integration objects for Siebel integrated reports.
• Designed and implemented BI Publisher PLSQL/ SQL Report Design Data Template
• Worked on Siebel Administration activities including Group Administration, User Administration, Business Process, Web Services, Responsibilities, Views, Integration Objects, State Model

Confidential

Software Tools: Siebel 7.8, 8.0

System Engineer

Responsibilities:

• Worked in Siebel 7.8 and 8.0 application where configured opportunity, Service Request and activity Business Component.
• Created New BC/BO, MVG, Pick List, Drilldowns, VBC, screens, Views, and Applets.
• Created DVM (data validation manager), runtime events.
• Designed workflows and RCR to send email notification for Quote approval.
• Configured VBC and EBC, Web Services, Workflows, Business Service, EAI Siebel Adapter, XSD and XML.
• Wrote Siebel eScript on various events of BC and Applets to meet change request.
• Worked on data load for Account and contact using EIM jobs.
• Prepared Data Mapping for loading the Legacy data and prepared SQL queries, configured and optimized configuration (.IFB) files to run EIM job for data load.
• Working experience in Siebel Application Administration including LOVs, Group Administration (Divisions, Positions, Employees) Responsibilities, views, State Model etc.